455 Maryland Drive Suite #102 Ft. Washington, PA 19034 USA. CST# 2017407-20
Monday – Friday
9 AM - 9 PM Eastern Time
10 AM - 5 PM Eastern Time
10 AM - 4 PM Eastern Time
If you purchased insurance from Virgin Vacations and need to file a claim:
For Customer Service Call: 1-888-215-8334
For Emergency Assistance during Your Trip
Call: 1-855-892-6495 (From U.S.) or 1-603-328-1373 (Collect, Worldwide)
Emails are received during business hours, Monday through Friday 9AM - 5 PM EST. You can expect to receive an answer to your email within 24-48 business hours following receipt. Should your question require more immediate assistance we suggest you contact us by phone at 888-937-8474.
General inquiries, Feedback for existing reservation questions, email us here and please include your name and booking number. (Please note that we cannot make reservations via email)
Customer service for past/ traveled reservations. Please provide your Virgin Vacations booking number in the body of your message.
Group travel inquiries (parties of 15 or more)
Group Air (parties of 10 or more)
Technical support and / or suggestions/comments regarding site content and functionality - When sending an email, please include details about your browser, including version number, operating system and your Internet service provider. Also, to assist us in helping you, please copy and paste into your email message the URL of the page you are visiting.