Highlights | Escorted Package Includes - Flights LAX-Ho Chi Minh (Saigon) ▲, Hanoi-LAX
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- Intra-flights Ho Chi Minh-Da Nang & Hue-Hanoi
- 10 nights First Class accommodations
- All transfers
- 12 meals: 10 breakfasts, 1 lunch, 1 dinner
- Sightseeing per itinerary in modern air-conditioned motor coach
- Services of English-speaking tour manager throughout
- Entrance fees per itinerary
Special Features - Ho Chi Minh City Tour
- Old City of Hoi An
- Imperial City & Citadel, Hue
- Halong Bay Excursion
- Museum of Ethnology & Water Puppet Show, Hanoi
▲ Flights from the USA may arrive on DAY 3. Included sightseeing commences in the afternoon on Day 3
Also Available |
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Itinerary |  DAY 1, Thursday - Depart the USA
Depart the USA to Vietnam. Your flight includes meals, drinks, and in-flight entertainment for your journey
DAY 2, Friday - Arrive in Ho Chi Minh
Arrive in Ho Chi Minh and transfer to your hotel. The balance of the day is at leisure
Overnight: Ho Chi Minh DAY 3, Saturday - Ho Chi Minh City Tour
This morning, enjoy time at leisure to explore Ho Chi Minh at your own pace. This afternoon, a guided tour of Ho Chi Minh includes the neo-Romanesque Notre Dame Cathedral, the French-style Central Post Office, City Hall, and the Opera House. From here, visit Ben Thanh Market. Continue to Dong Khoi Street, a main shopping street in the center of Ho Chi Minh and known as Rue Catinet during the French years
Optional: Half Day Cu Chi Tunnels (AM)*
Overnight: Ho Chi Minh
Meals: Breakfast DAY 4, Sunday - Hoi An City Tour, Flight to Da Nang
This morning, transfer to the airport for your flight to Da Nang. Travel south from Da Nang to Hoi An. Arrive in Hoi An and enjoy an afternoon walking tour of the riverside town, which was formerly one of Southeast Asia's leading trading ports in the 17th, 18th and 19th centuries. Visit the 17th-century Phuoc Kien Pagoda, the Japanese Covered Bridge (constructed in 1593) and the Ancient House. Afterward, visit a famous Vietnamese silk embroidery workshop
Overnight: Hoi An
Meals: Breakfast DAY 5, Monday - Full Day in Hoi An
Spend a full day at leisure exploring Hoi An independently. Enjoy the Old City, a UNESCO World Heritage Site, and visit one of the city's many museums, or visit a handicraft workshop to see artisans using age-old techniques to fashion a variety of interesting goods. Of special note are the colorful and elaborate paper lanterns
Optional: Boat Trip on the Thu Bon River & Organic Village with Lunch
Overnight: Hoi An
Meals: Breakfast DAY 6, Tuesday - Travel to Hue, Hue Imperial City Tour
This morning travel from Hoi An to Hue. Journey along the coast with spectacular views of the bowl-shaped Da Nang Bay with famous Marble Mountains where we stop to see a stone carving village. The village is well-known all over Vietnam for it’s sophisticated marble products made by hands. Continue driving along a mountainous stretch of highway 1 with so many great photo opportunities. Upon arrival, transfer to your hotel. This afternoon, enjoy a tour of the Old Imperial City, located in the Citadel. Erected in the early 19th century, the Old Imperial City was modeled after the Forbidden City in Beijing, and is home to a wealth of palaces and temples, as well as a library and a museum. Your tour includes visits to the Ngo Mon Gate, the principal entrance to the Imperial Enclosure and the central passageway reserved for use by the Emperor. Continue to the Thai Hoa Palace with its spacious hall and ornamental roof, the Halls of the Mandarins, the Nine Dynastic Urns, cast in 1835, and the ruins of the Forbidden Purple City
Optional: Cyclo Ride with Dinner at the Citadel
Overnight: Hue
Meals: Breakfast DAY 7, Wednesday - Full Day in Hue
Enjoy a full day at leisure to explore Hue independently. A city of extraordinary beauty situated on the Perfume River, two of Hue's most prominent attractions are the Tombs of the Emperors and the Thien Mu Pagoda. Also not to be missed is the opportunity to taste some of Hue's famed Imperial cuisine, refined culinary specialties once served to the emperor and his court
Optional: Boat Trip on the Perfume River with Tu Duc & Khai Dinh with lunch
Overnight: Hue
Meals: Breakfast DAY 8, Thursday - Flight to Hanoi, Sightseeing en route to Halong Bay
This morning, transfer to the airport for your flight to Hanoi. Upon arrival in Hanoi, travel east to Halong, enjoy seeing the farmland along the way. Visit to Humanity Center, before continuing on to Halong Bay. After arriving in Halong Bay, transfer to your hotel
Overnight: Halong Bay
Meals: Breakfast DAY 9, Friday - Halong Bay City Tour, Travel to Hanoi
Enjoy a morning boat excursion by traditional wooden boat through Halong Bay. "Dragon descending to the sea," as the Bay is known in Vietnamese, features more than 1,000 limestone islets (small islands), many of which contain beautiful grottoes. Visit one of the caves at Hang Dau Go (Wooden Stakes Cave), Bo Nau or Thien Cung. The caves, which are said to have direct ties to the ancient war history of Vietnam, are known for the many colorful stalagmite and stalactite deposits adorning their inner and outer chambers. Weather permitting you might be able to swim as well as visit fisherman rafts in the Bay. Lunch served on board. Continue to Hanoi in the afternoon and check in to your hotel
Overnight: Hanoi
Meals: Breakfast, Lunch DAY 10, Saturday - Hanoi City Tour & Evening Water Puppet Show
Today, enjoy visits to Hoan Kiem Lake, the Old Quarter, and the Museum of Ethnology, which is the center for the preservation and exhibition of cultural heritage for the 54 ethnic groups in Vietnam. In the evening, enjoy a Water Puppet Show, accompanied by a traditional Vietnamese orchestra and Cheo (a form of opera), on Hoan Kiem Lake. The show depicts a series of ancient Vietnamese folktales which are acted out by puppets over a pool of water
Overnight: Hanoi
Meals: Breakfast DAY 11, Sunday - Full Day in Hanoi
Spend a full day at leisure to explore Hanoi independently. This evening join in for a farewell dinner with your tour manager and fellow travelers
Optional: Thay Pagoda & So Village with lunch
Overnight: Hanoi
Meals: Breakfast, Dinner DAY 12, Monday - Depart for the USA
Transfer to the airport for your departure flight
Meals: Breakfast *Passengers arriving on flights in the morning of Day 3 will not be able to participate in the optional tour. |
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Optionals | Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. | | Half Day Cu Chi Tunnels | Day #3 |
01 Jul 2013 - 30 Jun 2014 $39
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The Cu Chi tunnels were part of a underground tunnel network built by the Viet Cong to control a large rural area near Saigon. The tunnels were first used during the French/Vietnamese War (1946-1954 and later used by the Viet Cong as a base of operation during the 1968 Tet offensive. The Cu Chi network includes 125 miles of tunnels comprising a main axis system with many branches connecting to underground hideouts, weapon factories, hospitals, shelters and other tunnels. The entire structure was dug out of the rock by hand tools without the use of cement. On this tour you will learn about the tunnels and aspects of the war. You will have and an opportunity for a brief view of life underground as you enter areas enlarged to create easier access for visitors. The majority of the tour will be above the tunnels. Please note that this tour will be given from a Vietnamese perspective based on past wars with France and the United States. If you are uncomfortable with or do not care to hear this discussion, then we recommend you do not participate.
Approximate tour duration is 6 hours.
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| Boat Trip on the Thu Bon River & Organic Village with lunch | Day #5 |
01 Jul 2013 - 30 Jun 2014 $49
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This morning, start from a local pier in the Old Town, cruising down streams passing many fishing areas before arriving into small canals between coconut trees. Going along the 200 meters canal, then out to the main river. Along Cai River visit to Kim Bong village which is the home of traditional woodworking and boat-building families. Return to mainland, drive to Traque Organic Village for lunch. Here you will have an opportunity to interact with local farmers and learn about the various vegetables and herbs that are organically grown here to support the people of Hoi An. Walk through the gardens and see how, even today, local farmers work their fields using the traditional methods of hundreds of years ago. You will also get a culinary lesson on the traditional ways of preparing and cooking Vietnamese food and a local specialty called Banh-xeo. Once the lesson is over, enjoy the food you have helped prepare.
Departs at 8:30 am. Pick-up and drop-off at the hotel. Approximate tour duration is 6 hours.
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| Cyclo Ride with Dinner at the Citadel | Day #6 |
01 Jul 2013 - 30 Jun 2014 $45
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Enjoy a panoramic view of both the daily life, and architecture, of Hue with a tour via Cyclo, a common mode of transportation in Vietnam. Your ride will first take you through the French quarter to admire the charming French villas. You will also pass by the school where former presidents Ho Chi Minh and Ngo Dinh Diem, as well as Vo Nguyen Giap - a prominent Vietnamese politician - were educated. Continue by the market before arriving to the former Royal Palace. You will then proceed to a family-run restaurant whose owner is the descendant of a high ranking Mandarin Official, and thus considered a master of Royal cuisine. You will enjoy a multiple course dinner in which every single dish will be beautifully presented in the shape of a peacock, dragon or turtle -- the same as a Royal feast was presented to the Royal family of the past.
Approximate tour duration is 3 hours.
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| Boat Trip on the Perfume River with Tu Duc & Khai Dinh with lunch | Day #7 |
01 Jul 2013 - 30 Jun 2014 $55
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Enjoy a boat trip on the Perfume River with a stop on Hen islet to learn about the daily life of local people in one of the most traditional parts in the North Central Vietnam. Continue to Thien Mu Pagoda and then drive to Tomb of Emperor Tu Duc, the final resting place of Vietnam’s longest reigning emperor, set among forested hills and lakes. Lastly, proceed to Khai Dinh, the last monument of the Nguyen dynasty. Vegetarian lunch prepared by Buddhist nuns of Dong Thien Pagoda (L).
Departs at 8:30 am. Pick-up and drop-off at the hotel. Approximate tour duration is 7 hours.
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| Thay Pagoda & So Village with lunch | Day #11 |
01 Jun 2013 - 30 Jun 2014 $55
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Enjoy a stunning Thay Pagoda, the Master's Pagoda, located at the foot of Sai Son Mountain. Here you will also have the chance to see Thuy Dinh Stage, means Water Palace on Long Tri pond, where the ancient form of water puppet is performed. From here, continue to So Village which is the well preserved village of North Vietnam. Walk around the village to see the traditional layout of village with small alleys in between houses. Interact with villagers who earn their living from making noodles, tofu and wool knitting. Stop to visit one of the most impressive communal house – a village’s worshiping center in all of Vietnam.
Departs at 8:30 am. Pick-up and drop-off at the hotel. Approximate tour duration is 6 hours.
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| Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. |
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Dates & Prices | Step 1: Select Your Featured Hotels Step 2: Click a Date to Book Online
OR: Click here to create your own flexible vacation |
*Not Included:
Optional tours and gratuities.
Additional Information:
Land only price does not include arrival/departure transfers, but does include flights Ho Chi Minh - Da Nang and Hue - Hanoi.
Departures between Jul 18 and Nov 7: flight to Hanoi will be from Da Nang due to Hue airport closure. Flights from the USA may arrive on DAY 3. Included sightseeing commences in the afternoon on Day 3. Featured hotels for each city will be assigned by Gate 1. Hotels of similar standard may be substituted. Click here for a list of hotels by departure date.
Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information,
check our Visas page.
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| PLEASE NOTE: | When amending travel dates or number of nights, your flexible package will include flights and hotels only. You will have the opportunity to add additional services prior to finalizing your reservation. |
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| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. | | Passports and Visas | It is each traveler's responsibility to have a passport valid for at least 6 months after the date of travel and a visa if required. Please check the information at virgin-vacations.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has unstamped visa pages.
| Entry Requirements:
US citizens require a passport valid for six months beyond travel dates.
| | Trip Preparation | A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas) are in order and that you have enough prescription medications to last through the trip. We suggest that you make photocopies of passports, visas, and any other important travel documents and pack them separately from the originals. Pack a list of medications including dosage and generic names. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Avoid placing valuables such as cameras in your checked luggage.
| | Cell Phones & Calling Cards | You may wish to carry a cell phone while traveling overseas. Check with your cell phone provider if your phone will work in the destination(s) you are visiting. U.S. service is dominated by the CDMA technology standard, while most of the world uses the incompatible GSM standard. Some U.S. providers do offer GSM, but you may incur high international roaming fees. With GSM, however, you can often choose to have your phone unlocked and then add a local SIM card for lower fees. If you can access the Internet as you travel, you can take advantage of email or a Skype Internet telephone (VOIP) account for the best value. Alternatively, you may investigate renting a cell phone before you leave or buying an inexpensive phone locally.
When calling the U.S. from a foreign country, you may also use a prepaid calling card; normally, the only additional charge (besides the prepaid long distance charges) is a local fee of a few cents and possibly a connection fee if you are using your card at your hotel. It is best to check with the hotel’s reception desk prior to making phone calls to avoid unexpected charges.
| | Making Telephone Calls from One Country to Another | When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code + destination Country Code + Phone Number.
For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If the international number you wish to call starts with a 0 (zero), you must drop this starting digit when dialing the number.
| | Wireless Internet Access | Passengers traveling with WiFi enabled devices (such as a personal computer, smartphone, tablet, or digital audio player) may be able to connect to the internet via a wireless network access point (or hotspot). WiFi access in hotels and/or cruise lines often involves a fee which, in some cases, can be very expensive. Passengers requiring internet access can often locate free WiFi hotspots such as libraries or coffee shops. Hotspots can often be located and planned in advance via an online search. Planning ahead may help avoid unnecessary fees.
| | Staying Healthy While Traveling | All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal health-care provider, the Centers for Disease Control (www.cdc.gov) and/or theWorld Health Organization (http://www.who.int/en/) for their recommendations.
There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
- Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
- Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
- If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
- Wash your hands regularly and carry hand sanitizer.
- Where appropriate, pack sunscreen and insect repellant (for both active and warm destinations).
- You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
| | Climate & Clothing | Vietnam - Southern Vietnam has two seasons, the wet season from May to November and the dry season from December to April. Northern regions also have two seasons with cool and damp conditions from November to April and generally hot, dry conditions from May through October. Bring appropriate clothing depending on the season during which you are traveling. Comfortable walking shoes, clothes you can layer and an all-weather jacket are recommended. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Vietnam Average Temperatures: www.virgin-vacations.com/weather/asia-pacific/default.aspx#southeast-asia-weather
| | Book & Film Recommendations | Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests’ recommendations.
| VIETNAM: Books
Destination Saigon by Walter Mason
Fields of Fire by James H. Webb
When Heaven and Earth Changed Places: A Vietnamese Woman's Journey from War to Peace by Le Ly Hayslip & Jay Wurts
The Unwanted: A Memoir by Kien Nguyen
Dumb Luck by Vu Trong Phung; Translated by Peter Zinoman & Nguyen Nguyet Cam
VIETNAM: Films
Indochine (1992)
Three Seasons (1999)
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| E-Tickets & Check-In Procedures |
Please review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the record locator (airline reservation number) and e-ticket number(s). At check-in, be prepared to provide your government issued identification (valid passport) and your e-ticket itinerary/ ticket numbers to the agent in order to receive your boarding pass.
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings.
An e-ticket (electronic ticket) represents the purchase of an airline seat. This form of ticket has replaced almost all formerly provided paper tickets. The e-ticket exists only as a digital record in the airlines computers. In most cases your reservation will be confirmed solely on the basis of your government-issued identification. However it may still be necessary to present the e-ticket itinerary which contains your specific reservation code and ticket number(s). Once confirmed, your luggage will be checked-in and a boarding pass provided.
Advance online check-in is available on some airlines. If available, you may enter your airline confirmation number or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter.
When e-tickets cannot be issued, you will receive paper tickets.
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in these documents, a separate voucher(s) confirming those services will be included. You will receive those tickets at your destination from a Virgin Vacations representative.
| | Airline Flights | Please check in at least three hours prior to the scheduled departure time to allow for security steps. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. Passengers connecting from another point within the USA should check their luggage through to their final destination, and although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, we recommend that you verify where your luggage is being sent. If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, you must ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, you must have the airlines responsible make alternate arrangements on your behalf as Virgin Vacations has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed for you.
Passengers are recommended to reconfirm their flights 72 hours prior to departure, and to reconfirm seat assignments, special meal requests and frequent flier numbers, as applicable. In the event of an airline schedule change, Virgin Vacations will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Virgin Vacations is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Virgin Vacations is unable to provide compensation for schedule changes or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Virgin Vacations of amended flight details in writing to service@virgin-vacations.com. Virgin Vacations cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
| | Connecting Flights | When connecting between flights in major international airports, you may need to pass through two or more security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late.
| | Airline Luggage Restrictions | Most international airlines are consistent with regard to the number and weight of the pieces you may check and bring onboard. Domestic carriers, both inside and outside of the USA, typically on small aircraft, may differ. Therefore, we suggest that you check in advance if you are concerned about size or weight restrictions of hand and/or checked luggage. The FAA now restricts carry-on baggage to one bag plus one personal item (purse, briefcase, laptop computer, etc.) per passenger and some airlines may have additional restrictions. Most airlines apply charges for checked bags. For detailed information regarding your airline's checked baggage policies please visit http://www.virgin-vacations.com/baggagefees.aspx. Airline policies vary and may change at any time. Virgin Vacations is not responsible for any excess luggage/ weight charges levied by an airline.
| | Airline Seats | Airline seats are confirmed whenever possible. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only. Even when seats are pre-assigned however, you may wish to contact the carrier one to two weeks prior to departure to reconfirm your seats. In many cases there are equipment changes after your initial booking which can cause airplane seating reconfiguration.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Virgin Vacations will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Airline Tickets | Most airline tickets are issued using special fares which cannot be changed or canceled without incurring additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the airline. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue replacement tickets.
| | Code-share Flights | Many airlines participate in alliances and special agreements with other airlines which permit passengers to travel from one point to another using more than one carrier. While your ticket may indicate that you are flying with one carrier (eg: Delta), you may find that you are actually seated in a plane belonging to another carrier (eg: Alitalia). Please review your airline itinerary carefully to determine which airline you should go to for check-in; if your flight is operated by a carrier other than the primary airline indicated on the itinerary, your itinerary will state "Flight Operated by (Airline)." If you have any concerns regarding which airline to check-in with, you may contact the airline directly or Virgin Vacations for clarification.
| | Luggage | All Virgin Vacations land tour packages allow one piece of luggage per person, plus carry-on bag. Please refer to “Airline Luggage Restrictions” for guidance regarding airline policies and charges for checked bags. As Virgin Vacations will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. Avoid placing valuables such as cameras in your checked luggage. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. See www.virgin-vacations.com/luggage.aspxfor Important Baggage Information for U.S. Travelers.
| U.S. Hazardous Materials Restrictions - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For more information, visit www.tsa.gov.
| Vietnam - Intra-Vietnam flights have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip. A lock is recommended for checked luggage while traveling within Vietnam.
| | Avoiding Jet Lag | In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.
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| Arrival Procedures | Upon arrival, please complete immigration formalities and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after passing through Customs by the local representative who will be holding a Virgin Vacations sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Virgin Vacations transfer personnel, go to the Tourist Information Desk and ask them to page the Virgin Vacations representative or phone the number on your voucher.
| | What To Do When Your Flight Is Delayed | Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, overseas or in the USA, the better we can respond. Virgin Vacations is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon your return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.
| | Departure Procedures | If your program includes departure transfers, instructions will be stated on your voucher or provided locally.
| | Transfers | Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.
Escorted tour programs include transfers, providing you have purchased airfare from Virgin Vacations to arrive and depart on the scheduled tour dates. If you are traveling independently, you may purchase the transfers from Virgin Vacations or contract your own method of transportation to the hotel or cruise ship.
The cost of a transfer is more expensive than hiring a taxi, as a Virgin Vacations transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money
| | About Your Escorted Tour Participants in Vietnam | Please note that the number of participants may vary during your tour as some travelers may arrive at different points in the itinerary. Some participants will begin their trip in Bangkok, Thailand and continue to Siem Reap, Cambodia while other participants will begin their trip in Phnom Penh, Cambodia before joining the tour in Ho Chi Minh, Vietnam. Upon arrival in Ho Chi Minh, Vietnam all tour participants will be invited to join a welcome orientation with your Tour Manager and you will meet all of your tour companions at that time.
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| Hotels | Virgin Vacations has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard rooms with two single beds and private facilities, unless you have specifically requested and paid for an upgrade. Room selection is strictly at the discretion of the hotel management. We reserve the right to make hotel substitutions with those of equal standard.
| | Hotel Check-in/ Check-out | Check-in time is usually 4pm or later. Check-out time is 12 noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.
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| Eco & Sustainable Tourism | We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel to and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.
| | About Your Sightseeing | To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Virgin Vacations will decide based on the conditions whether to amend an itinerary.
| | Land Only Passengers (Escorted Tours) | Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Virgin Vacations should proceed directly to the hotel for checkin. The details of the hotel can be found in your documents.
| | Purchasing Tours Locally | On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Virgin Vacations Terms & Conditions for more information. www.virgin-vacations.com/terms.aspx#optional
| Independent Activities - Virgin Vacations itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Virgin Vacations is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses
| | Currency | We suggest getting a small amount of currency for the first country you're visiting before you leave the U.S. It is a good idea to carry a chart with you to help you convert U.S. dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most U.S. ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash or travelers checks, exchange them at banks where the rate is more favorable than at hotels or exchange bureaus. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller.
| Vietnam - The Vietnamese Dong is the currency of Vietnam.
It is recommended to carry cash in small denominations in local currency or in US $1 bills to make tipping and minor expenses easier.
| | Credit Cards | While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
Most US-issued credit cards rely on magnetic-strip technology rather than embedded microprocessor chips which are increasingly common overseas. These “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.
| | Shopping | Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.
We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally-crafted merchandise which you may not be able to find alone. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs.
While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!
About Tax-Free Shopping
Tax-Free Shopping (TFS) allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their shopping in some foreign countries. Currently, about 50 countries allow foreign visitors to have their taxes reimbursed. TFS is subject to national regulations such as minimum spend and restrictions on the types of products on which it can be claimed. TSF is currently available in Argentina, Australia, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Mexico, Morocco, The Netherlands, Norway, Poland, Portugal, Russian Federation, Singapore, Slovenia, Slovakia, Spain, South Africa, Sweden, Switzerland, Thailand, Turkey and the United Kingdom. Eligible countries and their specific regulations are subject to change at any time including the % of VAT which is reclaimable and the minimum purchase amount restriction. When planning to shop in a country with Tax-Free Shopping and to reclaim VAT/GST taxes, we recommend that you check the current regulations prior to completing your purchase. In many cases, stores will display signage such as “VAT Refunds for Tourists.” Normally, you will need to present your passport and receive a VAT Refund Application form(s) from the store along with an explanation of how to claim your refund. Sometimes this is completed at the airport upon departure or later via mail from your home. Service fees may apply. Alternatively, you may choose to work with a fee-based VAT Refund Service.
U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.
| Vietnam - Religious carvings, fine laquerware, and textiles are the most popular items to shop for. Bargaining is widely practiced.
| | Your Safety is Very Important |
Prior to your trip, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
- Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
- Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
- Do not leave valuables laying loose in your room. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
- Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
- Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard-to-replace valuables with you in your carry-on bag
- Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
- Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body.
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Virgin Vacations representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Virgin Vacations vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.
| | Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
- Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
- Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
- Use only official taxis and check the change you receive from all taxi drivers and vendors;
- Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
- Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
- Don’t tip beggars;
- Wear the shoulder strap of your bag across your chest;
- Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
- ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
- If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.
| | Local Emergency Phone Numbers | Vietnam- Ambulance: 115
- Fire: 114
- Police: 113
| | Languages | Vietnam - Vietnamese is the local language. English is generally spoken in tourist areas.
| | Electricity | Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.
| Vietnam - The voltage used is 220 volts.
| | Code of Conduct | Vietnam - Shaking hands is the standard greeting. Simple, modest clothing is appropriate. If possible avoid shorts, as this is considered children's clothing. Footwear should be removed upon entering a Buddhist temple. Common courtesies should be observed. Avoid the topic of the American / Vietnamese conflict.
| | Gratuities | Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in U.S. Dollars or local currency equivalent. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.
| | Suggested Tipping: Thailand, Vietnam, Cambodia & Laos |
Tour Manager (Coordinator; may or may not act as a guide): $5 per person per day
Driver (Provides chauffeur services and limited assistance with luggage) : $2 per person per day, $1 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): $2 per person per day of sightseeing, $1 per half day
Luggage Vehicle driver: $2 total per person per tour
Housekeeping: $3 per room per day
Hotel porters and wait staff: Included
| Vietnam - Gratuities are not standard practice.
| | Food and Meals | As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Virgin Vacations cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure to info@virgin-vacations.com.
| Vietnam - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water.
| | Holidays - Vietnam | | Holidays 2012 | | Jan 1 | New Year's Day | | Jan 23 | Chinese New Year | | Jan 23-26 | Tet, Vietnamese and Lunar New Years | | Mar 31 | Hung Kings celebration | | Apr 30 | Vietnamese Unification Day | May 1 | Labor Day | May 19 | Ho Chi Minh's Birthday | Sep 2 | National Day |
| | | Holidays 2013 | | Jan 1 | New Year's Day | | Feb 10 | Chinese New Year | | Feb 9-14 | Tet, Vietnamese and Lunar New Years | | Apr 19 | Hung Kings celebration | | Apr 30 | Vietnamese Unification Day | May 1 | Labor Day | May 19 | Ho Chi Minh's Birthday | Sep 2 | National Day |
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