Highlights | Cruise Package Includes - Flights Miami-Guayaquil, Quito-Miami
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- Intra-flights Guayaquil-Baltra & San Cristobal-Quito
- 8 nights accommodations
- All transfers
- 16 Meals: 8 breakfasts, 4 lunches, 4 dinners
- Beverages and gratuities onboard Galapagos Explorer II
- Sightseeing per itinerary in modern air-conditioned motor coach
- Services of English-speaking local guides
- Services of English-speaking naturalist guides in the Galapagos
- Shore Excursions
- Galapagos National Park Fee of $100
- Galapagos Transit Control Card fee of $10
Special Features - City Tour of Guayaquil
- Galapagos Islands
- Historic Quito City Tour
Also Available |
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Itinerary | 
DAY 1, Thursday - Depart the USA/Guayaquil
Depart the USA for Ecuador. Arrive and transfer to your hotel. Balance of the day at leisure
Overnight: Guayaquil DAY 2, Friday - Guayaquil City Tour
Begin your tour of Guayaquil by visiting el Parque Centenario, home of the Monument of the Independence Heroes. Continue to Seminario Park, or Parque de las Iguanas as it is popularly known, a favorite place of bird watchers and home to arboreal Iguanas. Next, experience the many ethnological influences present in Ecuadorian culture by viewing the contrasting architecture of a Neo Gothic Cathedral, a Moorish clock tower, and the Rotonda Monument, which portrays Simon Bolivar and Jose San Martin shaking hands. Also stop at the Mercado Plaza del Sur, or Crystal Palace, a metallic structure designed by Gustave Eiffel in the early 1900's. Departing from the banks of the river, the bus will take you to admire the beautiful Garden of Malecon and Santa Ana Hill, the area where the city Santiago de Guayaquil was founded in the 16th century. On the way back to the hotel, pass by the second largest cemetery in South America that contains remarkable mausoleums and sculptures that harken back to Guayaquil's wealth over the last century
Overnight: Guayaquil
Meals: Breakfast DAY 3, Saturday - Sail to Dragon Hill
This morning, transfer to the airport for your flight to Baltra Island. Upon arrival, travel to the pier and board the Galapagos Explorer II. After settling in, visit Dragon Hill (wet landing), appropriately named due to the large population of land iguanas. You may see Flamingos, Pintail ducks, and a variety of other island birds feeding at the nearby saltwater lakes. Perhaps climb up the hill for an excellent viewpoint of the surrounding scenery. You can also stroll along the beach, where you are likely to see marine iguanas, sea lions, and a small colony of blue-footed boobies
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 4, Sunday - Sail to Genovesa Island
In the morning, arrive at Genovesa Island and spend the morning at El Barranco (wet landing). Also known as Prince Philip's Steps, you will be able to climb to a plateau overlooking Darwin Bay. Here you may find Masked and Red-Footed boobies, Frigate Birds, Short-eared Owls, as well as Storm and Galapagos Petrels nesting in cavities formed in the hardened lava. In the afternoon, explore Darwin Bay (wet landing), created by the sunken caldera of the volcano that formed the island. Walk along the beach and admire the abundance of sea birds, frequently including the Red-Footed Booby, Nazca Booby, Yellow Crowned Night Heron, and Frigate Birds
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 5, Monday - Sail to North Seymour Island and Santa Cruz Island
Spend the morning at North Seymour Island (dry landing), a bird-lover's paradise. On this small, uplifted island, you can see basking land and marine iguanas, as well as a vast variety of endemic tropical birds, including blue-footed boobies, swallow-tailed gulls, lava gulls, and the largest frigate bird colony in the Galapagos. In the afternoon, sail to Santa Cruz Island (dry landing) to explore the Highlands, where nearly 40 giant tortoises thrive in the wild. The more adventurous may hike to the nearby tunnels formed by cooling lava
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 6, Tuesday - Sail to San Cristóbal Island
This morning visit Punta Pitt (wet landing) on San Cristóbal Island, which is the easternmost point in the Galapagos. A colony of sea lions and all three varieties of booby can usually be found here. A hike to the top of the point offers excellent views. In the afternoon, explore El Junco lake (dry landing). El Junco is the largest freshwater lake in the archipelago, located within a large crater in the highlands
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 7, Wednesday - Interpretation Center/Flight to Quito
This morning visit the Interpretation Center on San Cristóbal. Here you will learn about the natural history of the islands, including the arrival and establishment of different species, the human history of the islands, and the conservation efforts being made today. In the afternoon, you are transferred to the airport for your flight to Quito. Upon arrival, transfer to your hotel and enjoy the balance of the day at leisure. The Quito airport is approximately a 1-2 hour drive from the city
Overnight: Quito
Meals: Breakfast
DAY 8, Thursday - Historic Quito City Tour
Depart from your hotel to begin your tour of historic Quito. Start by visiting the Plaza Grande, where a large monument dedicated to the independence fighters from 1809 resides. Admire the numerous historic buildings such as the Carondelet Palace, the Metropolitan Cathedral, the Archbishop's Palace, and the Municipal Palace, all of which reside around the plaza. Continue on to visit the Metropolitan Cultural Center to gain a new appreciation for Ecuadorian culture and its rich history. Finally, visit the Compania of Jesus Church and the San Francisco Church, the former is one of UNESCO's 100 most important World Heritage Site Monuments in the world. Balance of the day at leisure
Overnight: Quito
Meals: Breakfast
DAY 9, Friday - Depart for the USA
Transfer to the airport for your departure flight
Meals: Breakfast
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Optionals | Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. | | Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. |
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Dates & Prices | Step 1: Select Your Choice of Cabin & Hotel Plans Step 2: Click a Date to Book Online
OR: Click here to create your own flexible vacation |
*Not Included:
Gratuities.
Additional Information:
Land only price does not include arrival/departure transfers, but does include flights Guayaquil-Galapagos-Quito.
It is recommended that passengers select flights that depart no earlier than 8 am on Day 9. Passport numbers for all passengers must be submitted before documents can be issued. Gratuities for crew and naturalist guides on Galapagos Explorer II are included. Beverage package onboard Galapagos Explorer II includes selected wines, spirits, cocktails, beers, bottled water, juices and soft drinks at all bars and lounges. The route and program may vary according to weather conditions, seasonal changes, safety issues and wildlife migration patterns. Wildlife and visits listed in the itinerary are based upon optimal conditions and therefore subject to change. Dry landing: Passengers step from the dinghy onto rocks or a dock. Wet landing: As the dinghy edges onto a sandy beach, passengers step into knee-deep water and wade ashore. Sturdy shoes are recommended for this program.
Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information,
check our Visas page.
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| PLEASE NOTE: | When amending travel dates or number of nights, your flexible package will include flights and hotels only. You will have the opportunity to add additional services prior to finalizing your reservation. |
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| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. | | Passports and Visas | It is each traveler's responsibility to have a passport valid for at least 6 months after the date of travel and a visa if required. Please check the information at virgin-vacations.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has unstamped visa pages.
| Ecuador - Passport information must be submitted to Virgin Vacations at least 30 days prior to departure. This information is necessary to issue the Galapagos Tourist Card.
| | Trip Preparation | A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas) are in order and that you have enough prescription medications to last through the trip. We suggest that you make photocopies of passports, visas, and any other important travel documents and pack them separately from the originals. Pack a list of medications including dosage and generic names. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Avoid placing valuables such as cameras in your checked luggage.
| | Cell Phones & Calling Cards | You may wish to carry a cell phone while traveling overseas. Check with your cell phone provider if your phone will work in the destination(s) you are visiting. U.S. service is dominated by the CDMA technology standard, while most of the world uses the incompatible GSM standard. Some U.S. providers do offer GSM, but you may incur high international roaming fees. With GSM, however, you can often choose to have your phone unlocked and then add a local SIM card for lower fees. If you can access the Internet as you travel, you can take advantage of email or a Skype Internet telephone (VOIP) account for the best value. Alternatively, you may investigate renting a cell phone before you leave or buying an inexpensive phone locally.
When calling the U.S. from a foreign country, you may also use a prepaid calling card; normally, the only additional charge (besides the prepaid long distance charges) is a local fee of a few cents and possibly a connection fee if you are using your card at your hotel. It is best to check with the hotel’s reception desk prior to making phone calls to avoid unexpected charges.
| | Making Telephone Calls from One Country to Another | When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code + destination Country Code + Phone Number.
For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If the international number you wish to call starts with a 0 (zero), you must drop this starting digit when dialing the number.
| | Wireless Internet Access | Passengers traveling with WiFi enabled devices (such as a personal computer, smartphone, tablet, or digital audio player) may be able to connect to the internet via a wireless network access point (or hotspot). WiFi access in hotels and/or cruise lines often involves a fee which, in some cases, can be very expensive. Passengers requiring internet access can often locate free WiFi hotspots such as libraries or coffee shops. Hotspots can often be located and planned in advance via an online search. Planning ahead may help avoid unnecessary fees.
| | Staying Healthy While Traveling | All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal health-care provider, the Centers for Disease Control (www.cdc.gov) and/or theWorld Health Organization (http://www.who.int/en/) for their recommendations.
There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
- Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
- Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
- If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
- Wash your hands regularly and carry hand sanitizer.
- Where appropriate, pack sunscreen and insect repellant (for both active and warm destinations).
- You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
| Ecuador and Galapagos - While no inoculations are required for travel to Quito or Guayaquil, vaccination against yellow fever is recommended if traveling to the Amazon. Please consult your physician before traveling to Ecuador.
You may encounter mosquitoes in both urban and rural areas, especially during wet seasons. Travelers are encouraged to bring a good supply of insect repellant and consider wearing clothing that adequately covers arms and legs.
The minimum physical demands of your trip are not highly rigorous for a person in good physical fitness but if you choose all the optional walks and excursions available, you’ll spend a lot of time on your feet. You’ll get the most enjoyment out of your trip if you are comfortable walking unassisted for two or three hours each day. Walks may include fairly rough, uneven trails and steep stone steps for which comfortable walking or hiking shoes are recommended.
Quito is situated at an altitude of 9,400 feet above sea level. Therefore, you should allow a few hours to adjust to the high altitude by resting and eating lightly. Other areas of Ecuador are also situated at high altitudes including Otavalo (8,400 feet), Papallacta (10,800 feet), and Patate (8,400 feet).
| | Climate & Clothing | Ecuador and Galapagos - The climate varies widely according to geographical area. The highlands are cool and dry. Along the coast it is warm and sunny year round. Bring comfortable walking shoes, clothes you can layer and an all-weather jacket. At times, the temperature drops and a warm jacket is necessary. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
The Amazon rain forest is tropical and humid. For walks in the forest bring; light weight, loose fitting, long sleeved shirts & pants, a brimmed hat, and walking or hiking shoes. T-shirts, shorts and sandals are recommended for use around the lodge. Come prepared with an appropriate rain jacket or poncho, rain can be heavy at times. Rubber boots for hiking will be provided by your hotel but it is recommended to bring plastic bags to protect valuables, a flash light, water bottle, sunglasses, binoculars, a pocket knife, energy snacks, and plenty of insect repellent.
Ecuador Average Temperatures: www.virgin-vacations.com/weather/americas/default.aspx#ecuador-weather
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| E-Tickets & Check-In Procedures |
Please review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the record locator (airline reservation number) and e-ticket number(s). At check-in, be prepared to provide your government issued identification (valid passport) and your e-ticket itinerary/ ticket numbers to the agent in order to receive your boarding pass.
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings.
An e-ticket (electronic ticket) represents the purchase of an airline seat. This form of ticket has replaced almost all formerly provided paper tickets. The e-ticket exists only as a digital record in the airlines computers. In most cases your reservation will be confirmed solely on the basis of your government-issued identification. However it may still be necessary to present the e-ticket itinerary which contains your specific reservation code and ticket number(s). Once confirmed, your luggage will be checked-in and a boarding pass provided.
Advance online check-in is available on some airlines. If available, you may enter your airline confirmation number or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter.
When e-tickets cannot be issued, you will receive paper tickets.
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in these documents, a separate voucher(s) confirming those services will be included. You will receive those tickets at your destination from a Virgin Vacations representative.
| | Airline Flights | Please check in at least three hours prior to the scheduled departure time to allow for security steps. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. Passengers connecting from another point within the USA should check their luggage through to their final destination, and although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, we recommend that you verify where your luggage is being sent. If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, you must ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, you must have the airlines responsible make alternate arrangements on your behalf as Virgin Vacations has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed for you.
Passengers are recommended to reconfirm their flights 72 hours prior to departure, and to reconfirm seat assignments, special meal requests and frequent flier numbers, as applicable. In the event of an airline schedule change, Virgin Vacations will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Virgin Vacations is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Virgin Vacations is unable to provide compensation for schedule changes or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Virgin Vacations of amended flight details in writing to service@virgin-vacations.com. Virgin Vacations cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
| | Connecting Flights | When connecting between flights in major international airports, you may need to pass through two or more security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late.
| | Airline Luggage Restrictions | Most international airlines are consistent with regard to the number and weight of the pieces you may check and bring onboard. Domestic carriers, both inside and outside of the USA, typically on small aircraft, may differ. Therefore, we suggest that you check in advance if you are concerned about size or weight restrictions of hand and/or checked luggage. The FAA now restricts carry-on baggage to one bag plus one personal item (purse, briefcase, laptop computer, etc.) per passenger and some airlines may have additional restrictions. Most airlines apply charges for checked bags. For detailed information regarding your airline's checked baggage policies please visit http://www.virgin-vacations.com/baggagefees.aspx. Airline policies vary and may change at any time. Virgin Vacations is not responsible for any excess luggage/ weight charges levied by an airline.
| | Airline Seats | Airline seats are confirmed whenever possible. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only. Even when seats are pre-assigned however, you may wish to contact the carrier one to two weeks prior to departure to reconfirm your seats. In many cases there are equipment changes after your initial booking which can cause airplane seating reconfiguration.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Virgin Vacations will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Airline Tickets | Most airline tickets are issued using special fares which cannot be changed or canceled without incurring additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the airline. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue replacement tickets.
| | Code-share Flights | Many airlines participate in alliances and special agreements with other airlines which permit passengers to travel from one point to another using more than one carrier. While your ticket may indicate that you are flying with one carrier (eg: Delta), you may find that you are actually seated in a plane belonging to another carrier (eg: Alitalia). Please review your airline itinerary carefully to determine which airline you should go to for check-in; if your flight is operated by a carrier other than the primary airline indicated on the itinerary, your itinerary will state "Flight Operated by (Airline)." If you have any concerns regarding which airline to check-in with, you may contact the airline directly or Virgin Vacations for clarification.
| | Luggage | All Virgin Vacations land tour packages allow one piece of luggage per person, plus carry-on bag. Please refer to “Airline Luggage Restrictions” for guidance regarding airline policies and charges for checked bags. As Virgin Vacations will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. Avoid placing valuables such as cameras in your checked luggage. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. See www.virgin-vacations.com/luggage.aspxfor Important Baggage Information for U.S. Travelers.
| U.S. Hazardous Materials Restrictions - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For more information, visit www.tsa.gov.
| Galapagos Explorer Cruises - Please label your luggage clearly with your first and last name, the ship's name, cabin number, date, and port of embarkation. Please be aware that there is a per person luggage weight limit of 44 lbs.
| Ecuador & Galapagos - Intra-Ecuador flights to the Galapagos have a weight restriction for luggage of 44 lbs. per piece of luggage with a limit of one piece of checked luggage per person. This differs from international flight luggage limits and should be taken into account when preparing for your trip.
| | Avoiding Jet Lag | In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.
| | Ecuador and Galapagos Flights | A mandatory process known as disinsection is used to prevent invasive species from accidentally being transported to the Galapagos ecosystem. After the plane's doors have been shut, d-phenothrin (2% dissolved in a 98% neutral propellant) will be sprayed throughout the plane.
This chemical has the approval of the World Health Organization. The sprayed component has no negative effect on humans, does not trigger allergic reactions, and does not stain clothing.
This procedure reduces the risk of introducing diseases and invasive invertebrate species to the islands and is an important part of ensuring the area's ecological balance.
Please note that for any intra-Ecuador flight, your tickets will be issued locally.
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| Arrival Procedures | Upon arrival, please complete immigration formalities and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after passing through Customs by the local representative who will be holding a Virgin Vacations sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Virgin Vacations transfer personnel, go to the Tourist Information Desk and ask them to page the Virgin Vacations representative or phone the number on your voucher.
| | | What To Do When Your Flight Is Delayed | Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, overseas or in the USA, the better we can respond. Virgin Vacations is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon your return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.
| | Departure Procedures | If your program includes departure transfers, instructions will be stated on your voucher or provided locally.
| | Transfers | Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.
Escorted tour programs include transfers, providing you have purchased airfare from Virgin Vacations to arrive and depart on the scheduled tour dates. If you are traveling independently, you may purchase the transfers from Virgin Vacations or contract your own method of transportation to the hotel or cruise ship.
The cost of a transfer is more expensive than hiring a taxi, as a Virgin Vacations transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money
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| Hotels | Virgin Vacations has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard rooms with two single beds and private facilities, unless you have specifically requested and paid for an upgrade. Room selection is strictly at the discretion of the hotel management. We reserve the right to make hotel substitutions with those of equal standard.
| | Hotel Check-in/ Check-out | Check-in time is usually 4pm or later. Check-out time is 12 noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.
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| Eco & Sustainable Tourism | We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel to and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.
| | About Your Sightseeing | To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Virgin Vacations will decide based on the conditions whether to amend an itinerary.
| | Land Only Passengers (Escorted Tours) | Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Virgin Vacations should proceed directly to the hotel for checkin. The details of the hotel can be found in your documents.
| | Purchasing Tours Locally | On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Virgin Vacations Terms & Conditions for more information. www.virgin-vacations.com/terms.aspx#optional
| Independent Activities - Virgin Vacations itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Virgin Vacations is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses
| | Currency | We suggest getting a small amount of currency for the first country you're visiting before you leave the U.S. It is a good idea to carry a chart with you to help you convert U.S. dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most U.S. ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash or travelers checks, exchange them at banks where the rate is more favorable than at hotels or exchange bureaus. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller.
| Ecuador and Galapagos - The US Dollar is the currency of Ecuador and Galapagos. When traveling to smaller towns in Ecuador it can be difficult to break even $20 and $10 bills; therefore it is recommended to carry plenty of US $1 bills to make tipping and local purchases easier.
| Galapagos Explorer Cruises - The US Dollar is the currency on board.
Incidental expenses can be paid in cash or by credit card (American Express, Visa, or MasterCard). Personal checks are not accepted.
| | Credit Cards | While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
Most US-issued credit cards rely on magnetic-strip technology rather than embedded microprocessor chips which are increasingly common overseas. These “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.
| | Shopping | Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.
We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally-crafted merchandise which you may not be able to find alone. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs.
While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!
About Tax-Free Shopping
Tax-Free Shopping (TFS) allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their shopping in some foreign countries. Currently, about 50 countries allow foreign visitors to have their taxes reimbursed. TFS is subject to national regulations such as minimum spend and restrictions on the types of products on which it can be claimed. TSF is currently available in Argentina, Australia, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Mexico, Morocco, The Netherlands, Norway, Poland, Portugal, Russian Federation, Singapore, Slovenia, Slovakia, Spain, South Africa, Sweden, Switzerland, Thailand, Turkey and the United Kingdom. Eligible countries and their specific regulations are subject to change at any time including the % of VAT which is reclaimable and the minimum purchase amount restriction. When planning to shop in a country with Tax-Free Shopping and to reclaim VAT/GST taxes, we recommend that you check the current regulations prior to completing your purchase. In many cases, stores will display signage such as “VAT Refunds for Tourists.” Normally, you will need to present your passport and receive a VAT Refund Application form(s) from the store along with an explanation of how to claim your refund. Sometimes this is completed at the airport upon departure or later via mail from your home. Service fees may apply. Alternatively, you may choose to work with a fee-based VAT Refund Service.
U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.
| Ecuador and Galapagos - Duty-free shops and artisan's shops offer visitors the opportunity to buy Ecuadorian handcrafts such as ponchos, tapestries, ceramics, jewelry.
| | Your Safety is Very Important |
Prior to your trip, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
- Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
- Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
- Do not leave valuables laying loose in your room. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
- Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
- Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard-to-replace valuables with you in your carry-on bag
- Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
- Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body.
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Virgin Vacations representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Virgin Vacations vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.
| Galapagos Explorer Cruises - You are on a ship with a high safety standard and reliable crew. In case of emergency, we ask you to follow the instructions of your crew.
| | Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
- Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
- Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
- Use only official taxis and check the change you receive from all taxi drivers and vendors;
- Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
- Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
- Don’t tip beggars;
- Wear the shoulder strap of your bag across your chest;
- Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
- ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
- If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.
| | Local Emergency Phone Numbers | Ecuador and Galapagos- Ambulance: 131
- Police: 101
| | Languages | Ecuador and Galapagos - Spanish is the local language. Quechua is spoken in some areas as well. English is generally spoken in tourist areas.
| | Electricity | Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.
| Ecuador and Galapagos - The voltage used is 110 volts.
| Galapagos Explorer Cruises - The voltage used is 220 volts.
| | Code of Conduct | Ecuador and Galapagos - Shaking hands is the standard greeting. Modest casual dress is appropriate. Request permission before photographing people. Common courtesies should be observed.
In the Galapagos: Smoking is not permitted anywhere on the Galapagos Islands. Please respect efforts to keep the islands in their pristine condition. There is little to no cell phone reception in most areas of the Galapagos Islands.
| | Gratuities | Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in U.S. Dollars or local currency equivalent. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.
| Ecuador and Galapagos - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.
| Galapagos Explorer Cruises - Onboard gratuities for crew and naturalist guides are included in the package price.
| | Food and Meals | As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Virgin Vacations cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure to info@virgin-vacations.com.
| | Holidays - Ecuador and Galapagos | | Holidays 2013 | | Jan 1 | New Year's Day | | Feb 11-12 | Carnival | | Mar 28 | Holy Thursday | Mar 29 | Good Friday | Mar 31 | Easter | May 1 | Labor Day | May 24 | Battle of Pichincha | Jul 24 | Birthday of Simon Bolivar | Jul 25 | Guayaquil Foundation | Aug 10 | Independence of Quito | Oct 9 | Independence of Guayaquil | Nov 2 | All Souls' Day | Nov 3 | Independence of Cuenca | Dec 6 | Foundation of Quito | Dec 25 | Christmas | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | New Year's Day | | Mar 3-4 | Carnival | | Apr 17 | Holy Thursday | Apr 18 | Good Friday | Apr 20 | Easter | May 1 | Labor Day | May 24 | Battle of Pichincha | Jul 24 | Birthday of Simon Bolivar | Jul 25 | Guayaquil Foundation | Aug 10 | Independence of Quito | Oct 9 | Independence of Guayaquil | Nov 2 | All Souls' Day | Nov 3 | Independence of Cuenca | Dec 6 | Foundation of Quito | Dec 25 | Christmas | Dec 31 | New Year's Eve |
| | | Cruise Embarkation / Disembarkation - Galapagos Explorer Cruises | | After flying into San Cristobal or Baltra, you will be assisted and transfered to the pier to embark your cruise.
| | On Your Cruise - Galapagos Explorer Cruises | Attire:
On board, comfortable, casual clothing is appropriate. Guests are asked to refrain from wearing jeans, shorts, t-shirts, or tennis shoes to dinner.
Shore excursions will involve both dry and wet landings. During a wet landing, you will have to step off the boat into shallow water. For these times, rubber clogs, sandals, or thongs are recommended.
Meals and Dietary Restrictions:
Meals are open seating.
All dietary restrictions, particularly for medical reasons should be advised at time of booking. While every effort will be made to accommodate, Virgin Vacations cannot guarantee every restaurant will be able to comply to the fullest extent. Coffee is provided at breakfast. Drinking water is provided at all meals. Additional beverages are not included.
Language:
English is the official languages on board. All announcements and information sheets will be provided in both languages.
Smoking:
Smoking is only permitted in designated areas on the sun deck. Smoking is not permitted anywhere on the Galapagos Islands.
Amenities:
Hairdryers and mini fridges are provided in the cabins for your convenience. There is also a television with three channels showing relevant documentaries, movies, and the daily program.
Excursions:
Shore excursions to the islands are included with your cruise and will be by zodiac boats and involve both wet and dry landings. The tours themselves can be physically demanding, and passengers should be in good condition. As such, these excursions are not suitable for people with physical limitations.
Onboard Naturalists:
Please note that the Galapagos Explorer II welcomes passengers from Virgin Vacations as well as other tour companies. You will be accompanied by local Galapagos naturalists with an expertise in the wildlife of the Galapagos. Each evening onboard, information will be provided about the following day's sightseeing including a discussion of the species you are likely to see, what to bring, and the weather forecast.
Telephone:
Cabins are not equipped with direct dialing. If you need to be contacted while on board the ship, please provide the emergency numbers outlined in your documents to family and/or friends.
Email:
Email can be sent and received at the Internet Center on board for a fee. Wireless Internet access is available for passengers who choose to bring their laptops along. There is a fee for this service.
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