Highlights | Independent Package Includes - Flights NYC-Venice, Florence-NYC
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- 5 nights accommodations in your choice of hotels
- 2 nights Venice
- 3 nights Florence
- Transportation between cities via First Class rail (Plan A, B or C) or Standard rail (Plans D, E) with reserved seats ▲
- Breakfast daily
▲ Upgrade to First Class rail is available for Plan D and Plan E About Your Destination
Discover the history and romance of Venice and Florence with this amazing package. In Venice, perhaps visit St. Mark's Basilica, a symbol of Venice's wealth and power throughout the ages, or visit the Doge's Palace where important meetings of state were held. The Palace is now a museum and available for those who visit to walk through and see the history that took place in the building over the years. You could take a water taxi around the narrow canals, visit the Rialto Market to see how the local Venetians buy their fresh food, or walk the streets of St. Mark's Square which has been the city center for centuries. After Venice take the train to Florence.
In Florence, you could admire the pieces of Italian artwork in the Uffizi Gallery, or discover the fine art of ordering gelato in one of the many gelato shops. Perhaps visit the Cathedral of Santa Maria del Fiori with the famous Dome added by Brunelleschi in the early 15th century, or you could walk along the Ponte Vecchio, Florence's first bridge across the Arno River. This independent tour offers unbeatable value and flexibility in your schedule, so book today and save on the trip of a lifetime!
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Optionals | Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. | | Gondola Serenade (#10) | Day #3 |
01 Apr 2012 - 26 May 2012 $56
28 May 2012 - 24 Dec 2012 $56
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This evening, enjoy one of the highlights of any Italian holiday! Enjoy a relaxing gondola ride with music along the famous Grand Canal, and experience a piece of Venetian history. Glide along the centuries old canals, past lavish palaces and under famous arched bridges (the Gondola holds a maximum of six passengers. Please note that this is not a private gondola ride. Gondolas may depart in groups, with one singer offered per group).
Departs at 7:30 pm (Apr - Oct), 3:30 pm (Nov -Mar). Pick-up 15 minutes prior to departure time from Santa Maria del Giglio gondola pier. Drop-off at Santa Maria del Giglio gondola pier.
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| Walking Tour of Venice (#1) 9:10 AM | Day #3 |
01 Apr 2012 - 24 Dec 2012 $29
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This morning's walking tour through the most charismatic and important historical places in the unique city of Venice begins with an orientation of St. Mark's Square, considered the historical heart of the city, where you will learn about the Square's main monuments including the Golden Basilica of San Marco, Ducal Palace, the Bell and Clock Towers, and the Procuratie buildings. Proceed to Santa Maria Formosa Square and Campo SS. Giovanni e Paolo, the second largest square in Venice. Continue on to the corner of Marco Polo's House and Malbran Theater. Then, return to St. Mark's Square through the Mercerie, a series of interconnecting streets that connect Ponte di Rialto and St. Mark's Square, and are the main streets in the city for shopping. Please note: This is a walking and orientation tour of Venice that does not include entry into any landmarks.
Departs daily at 9:10 a.m. from the Exchange Office under the Clock Tower in St. Mark's Square. Drop-off at Tourist Information Office in St. Mark's Square.
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| Florence Morning City Tour 9:30 AM | Day #5 |
01 Apr 2012 - 24 Dec 2012 $66
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This morning, depart by coach for a short stop at Piazzale Michelangelo, one of the most ideal vantage points of Florence. Continue on to visit the Accademia of Fine Arts to admire Michelangelo's David. Next, tour the Piazza del Duomo in the heart of Florence to view the Cathedral of Santa Maria del Fiore, the Battistero di San Giovanni, and the Campanile of Giotto.
Departs at 9:30 am Pick-up 15 minutes prior to departure time from Via Santa Caterina da Siena, 15/17, Platform 9. Drop-off in city center.
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| Pisa Tour from Florence 9:00 AM | Day #6 |
01 Apr 2012 - 24 Dec 2012 $63
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This morning, enjoy a relaxing drive through the beautiful Tuscan countryside towards the historic University city of Pisa, famous throughout the world for its architectural beauty. Enjoy a leisurely walk through the Piazza dei Miracoli to view Pisa's most prized landmark, the Leaning Tower, as well as the Baptistery, and other famous monuments for which the city is known. Lastly, visit the city's Cathedral. Tour returns to Florence in the early afternoon.
Departs at 9:00 a.m. Pick-up 15 minutes prior to departure time from Via Santa Caterina da Siena, 15/17, Platform 9. Drop-off in city center.
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| Half Day Chianti Tour 2:30 PM | Day #6 |
01 Apr 2012 - 24 Dec 2012 $59
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Enjoy a relaxing drive to visit the heart of the Tuscan countryside in the Chianti region, where Italy's most famous red wine is produced. View the spectacular setting of green hills, cypress trees, olive groves and endless rows of grape vines. During the tour there will be a visit to Monteriggioni, one of Italy's most well known medieval walled towns, and a stop for a tasting of the region's wine and small snacks.
Departs at 2:30 p.m. from Via Santa Caterina da Siena, 15/17, Platform 9. Please arrive 15 minutes prior to departure.
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| Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. |
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Dates & Prices | Step 1: Select Your Choice of Hotel Plans Step 2: Click a Date to Book Online
OR: Click here to create your own flexible vacation |
*Not Included:
Newly introduced Italian City Taxes (payable locally), transfers, optional tours, and gratuities.
Additional Information:
Upgrade to First Class rail is available for Plan D and Plan E.
Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information,
check our Visas page.
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| PLEASE NOTE: | When amending travel dates or number of nights, your flexible package will include flights and hotels only. You will have the opportunity to add additional services prior to finalizing your reservation. |
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| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. | | Passports and Visas | It is each traveler's responsibility to have a passport valid for at least 6 months from the date of departure and a visa if required. Please check the information at virgin-vacations.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies.
It is strongly recommended that passengers apply for visas before traveling, even where it may be possible to apply locally. Applying for a visa locally can be a lengthy process.
| | Trip Preparation | A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas) are in order and that you have enough prescription medications to last through the trip. We suggest that you make photocopies of passports, visas, and any other important travel documents and pack them separately from the originals. Pack a list of medications including dosage and generic names. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. We recommend that you pack a portable alarm clock.
| | Making Telephone Calls from One Country to Another | When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code + destination Country Code + Phone Number.
For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If the international number you wish to call starts with a 0 (zero), you must drop this starting digit when dialing the number.
| | Health Information | Check with your personal physician for the latest overseas travel health information, or contact the Center for Disease Control’s travelers’ hotline at 800-232-4636, web site www.cdc.gov.
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm.
| | Climate & Clothing | Italy - Spring and Fall: 55-75°F; Summer: 70-85°F; Winter: 40-55°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. On cruises, informal dress is the general rule though on formal nights, a cocktail dress for women and a suit or coat and tie for men is required. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Italy Average Temperatures: http://virgin-vacations.com/weather/europe/default.aspx#italy-weather
| | About Independent Travel | Independent tours allow you the freedom and flexibility to enjoy your vacation days at your own pace, to explore on your own, to be spontaneous and to focus on personal interests. Accordingly, independent tours are very different from Virgin Vacation's escorted tours, which are conducted by a Tour Manager who accompanies you throughout, manages your needs and provides expert guiding services from the beginning to the end of your tour.
When traveling independently, please bear in mind that you will be responsible for your needs throughout. Depending upon the package or services you have selected, you may encounter representatives along the way, such as a transfer driver, or a local sightseeing guide. Those may be included in your tour or options you have pre-selected. However, you will be on your own to handle your luggage, locate service providers, check into and out of your hotels, and to get to and from train stations or car rental counters.
Independent touring, as the name implies is for the independent traveler who is comfortable traveling on one’s own with less guidance. Of course, as with all Virgin Vacations touring packages, you will find your services exactly as reserved when you arrive to your destination.
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| E-Tickets & Check-In Procedures |
Please review the flight itinerary included in these documents. Print and carry a copy of the air itinerary which contains the record locator (airline reservation number) and e-ticket number(s). At check-in, be prepared to provide your government issued identification (valid passport) and your e-ticket itinerary/ ticket numbers to the agent in order to receive your boarding pass.
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings.
An e-ticket (electronic ticket) represents the purchase of an airline seat. This form of ticket has replaced almost all formerly provided paper tickets. The e-ticket exists only as a digital record in the airlines computers. In most cases your reservation will be confirmed solely on the basis of your government-issued identification. However it may still be necessary to present the e-ticket itinerary which contains your specific reservation code and ticket number(s). Once confirmed, your luggage will be checked-in and a boarding pass provided.
Advance online check-in is available on some airlines. If available, you may enter your airline confirmation number or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter.
When e-tickets cannot be issued, you will receive paper tickets.
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in these documents, a separate voucher(s) confirming those services will be included. You will receive those tickets at your destination from a Virgin Vacations representative.
| | Airline Flights | Please check in at least three hours prior to the scheduled departure time to allow for security steps. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. Passengers connecting from another point within the USA may check their luggage through to their final destination, and although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, you must ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, you must have the airlines responsible make alternate arrangements on your behalf as Virgin Vacations has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed for you.
Passengers are responsible to reconfirm their flights 72 hours prior to departure. Passengers are also recommended to reconfirm their flight schedule, seat assignments, special meal requests and frequent flier numbers, as applicable. In the event of an airline schedule change, Virgin Vacations will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Virgin Vacations is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Virgin Vacations is unable to provide compensation for schedule changes or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Virgin Vacations of amended flight details in writing to service@virgin-vacations.com. Virgin Vacations cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
| | Airline Luggage Restrictions | Most international airlines are consistent with regard to the number and weight of the pieces you may check and bring onboard. Domestic carriers, both inside and outside of the USA, typically on small aircraft, may differ. Therefore, we suggest that you check in advance if you are concerned about size or weight restrictions of hand and/or checked luggage. Most airlines apply charges for checked bags. For detailed information regarding your airline's checked baggage policies please visit http://www.virgin-vacations.com/baggagefees.aspx. Airline policies vary and may change at any time. Virgin Vacations is not responsible for any excess luggage/ weight charges levied by an airline.
| | Airline Seats | Airline seats are confirmed whenever possible. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only. Even when seats are pre-assigned however, we recommend that you contact the carrier one to two weeks prior to departure to reconfirm your seats. In many cases there are equipment changes after your initial booking which can cause airplane seating reconfiguration.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares are not eligible for mileage accrual. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares are not eligible for mileage accrual. Virgin Vacations will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline.
| | Airline Tickets | Most airline tickets are issued using special fares which cannot be changed or canceled without incurring additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the airline. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue replacement tickets.
| | Code-share Flights | Many airlines participate in alliances and special agreements with other airlines which permit passengers to travel from one point to another using more than one carrier. While your ticket may indicate that you are flying with one carrier (eg: Delta), you may find that you are actually seated in a plane belonging to another carrier (eg: Alitalia). Please review your airline itinerary carefully to determine which airline you should go to for check-in; if your flight is operated by a carrier other than the primary airline indicated on the itinerary, your itinerary will state "Flight Operated by (Airline)." If you have any concerns regarding which airline to check-in with, you may contact the airline directly or Virgin Vacations for clarification.
| | Luggage | All Virgin Vacations land tour packages allow one piece of luggage per person, plus carry-on bag. Please refer to “Airline Luggage Restrictions” for guidance regarding airline policies and charges for checked bags. As Virgin Vacations will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. See virgin-vacations.com/luggage.aspxfor Important Baggage Information for U.S. Travelers.
| | Alitalia Flights | Please note flight schedules can change or may be cancelled while you are traveling. It is best to re-confirm your flights 48-24 hours prior to travel.
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| Arrival Procedures | Upon arrival, please complete immigration formalities and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after passing through Customs by the local representative who will be holding a Virgin Vacations sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Virgin Vacations transfer personnel, go to the Tourist Information Desk and ask them to page the Virgin Vacations representative or phone the number on your voucher.
| | What To Do When Your Flight Is Delayed | Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, overseas or in the USA, the better we can respond. Virgin Vacations is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon your return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.
| | Departure Procedures | If your program includes departure transfers, instructions will be stated on your voucher or provided locally.
| | Transfers | Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.
Escorted tour programs include transfers, providing you have purchased airfare from Virgin Vacations to arrive and depart on the scheduled tour dates. If you are traveling independently, you may purchase the transfers from Virgin Vacations or contract your own method of transportation to the hotel or cruise ship.
The cost of a transfer is more expensive than hiring a taxi, as a Virgin Vacations transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money
| Venice Transfers - Most transfers in Venice are provided by water taxi (occasionally transfers may be provided by car). Only those hotels with a canal mooring can be reached directly. For all others, the water taxi will drop off and pick up at the nearest mooring. It will then be necessary to walk to your hotel. In some cases the hotel may be several blocks away. Some mooring areas cannot be reached during high or low tide, heavy rain, or storms. In this event, the nearest available mooring will be used. Since few of the mooring areas have porters to assist with transporting luggage, it is strongly recommended that you travel with one piece of wheeled luggage that you are comfortable handling on your own.
Your arrival transfer is reserved and held for one hour from your scheduled time of arrival in Venice. If you miss your transfer, please proceed to the dock and transfer on your own to your hotel. It is recommended that you retain the receipt of your transfer in case you are able to claim it from your travel insurance.
| Venice Airport Link Shared Water Taxi Transfers (Airport to Hotel) - After claiming your luggage and clearing Customs, pass into the Arrivals Hall. Should you miss the representative with the Virgin Vacations sign, please proceed to the BUCINTORO desk on the left hand side of the hall and present your voucher. If needed, luggage carts are available in the airport terminal. From Arrivals Hall you will be directed to the dock, where you will board a water taxi, which will take you to the mooring nearest your hotel. Please note that since this is a shared transfer, you may have to wait a few minutes for other passengers to board. Also, please keep in mind that porters are often not available to assist with transporting luggage.
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| Hotels | Virgin Vacations has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard rooms with two single beds and private facilities, unless you have specifically requested and paid for an upgrade. Room selection is strictly at the discretion of the hotel management. We reserve the right to make hotel substitutions with those of equal standard.
| | Hotel Check-in/ Check-out | Check-in time is usually 4pm or later. Check-out time is 12 noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.
| Florence City Tax - Effective July 1 2011, the authorities of Florence have introduced a city tax on all hotels. The new tax requires a contribution of Euro 1 per person per night per hotel star resulting in a charge of Euro 3 per person per night for a 3 star hotel, Euro 4 per person per night for 4 star hotels and so on. It will be charged and collected by your hotel and is payable in cash only. Virgin Vacations regrets that we are currently unable to collect this tax in advance or include it in your price. Effective for customers on escorted tours traveling April 2012 or later, this tax will be included in the tour price. Please note that Virgin Vacations' hotel ratings may differ from official star ratings which determine the tax level.
| Venice City Tax - Effective August 23, 2011, the authorities of Venice have introduced a city tax on all hotels. The new tax requires a contribution of Euro 1 per person per night per hotel star resulting in a charge of Euro 3 per person per night for a 3 star hotel, Euro 4 per person per night for 4 star hotels and so on. It will be charged and collected by your hotel and is payable in cash only. Virgin Vacations regrets that we are currently unable to collect this tax in advance or include it in your price. Effective for customers on escorted tours traveling April 2012 or later, this tax will be included in the tour price. Please note that Virgin Vacations' hotel ratings may differ from official star ratings which determine the tax level. The new tax will be reduced by 50% for stays between Nov 1-Dec 22, Jan 6 (or first Sunday following)-Mar 31 (except during Carnival or Easter periods).
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| Eco & Sustainable Tourism | We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel to and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.
| | Land Only Passengers (Escorted Tours) | Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Virgin Vacations should proceed directly to the hotel for checkin. The details of the hotel can be found in your documents.
| | About Your Italy Rail Tickets
| Your travel documents will include electronic rail tickets(e-ticket). Tickets will
be sent to you a few days after your final documents Please call Virgin Vacations if
you don't receive your rail tickets a week prior to your trip date. Your tickets will be written in Italian. Please take note of the following important
information (with English translations) on your ticket: 
| BIGLIETTO - Rail Ticket | | Da | Departure City, Date, DepartureTime | | A | Arrival City | | CL (Classe) | Class of service: | | | 1 (first class) | | | 2 (second class) | | **note that the word 'standard' mentioned on your ticket refers
to the tariff, and not the class of service |
| DETTAGLIO VIAGGIO - Travel Information | | Treno | Train Number | | Partenza | Departure City + Station, Date | | Arrivo | Arrival City + Station, Date | | Carrozza | Train Car Number | | Posti | Seat Number(s) |
| DETTAGLIO TARIFFE = Tariff Details | | Tariffa | Tariff (generally standard) | | Adulti | Number of adults | | Ragazzi | Number of children | | Codice CP | Reservation Code (PNR) | | Codice biglietto | Ticket Number |
Always double check train times locally in case of any changes to the schedules.
We are not responsible for cancellation of trains, diversions or maintenance work
which might create delays. However, we provide emergency contact numbers and will
always endeavor to assist if there are any delays or associated problems. Ticket Changes Ticket changes are not permitted. However, train and seat reservations may be amended
prior to departure online at: http://www.trenitalia.com/cms/v/index.jsp?vgnextoid=7318434eb728a110VgnVCM1000003f16f90aRCRD
In order to make changes you will need the PNR (Reservation code) and a CP Code.
You will receive this information along with your electronic documents on a separate
email. No changes can be made without the information required above.
Boarding the Train
For Italian Eurostar, Intercity and Intercity Plus:  The
actual issuing of the ticket for Italian Eurostar (incl. Frecciargento, Freccariossa, Frecciabianca), Intercity and Intercity Plus ONLY trains takes place on board the train. The conductor will “issue” the ticket
after checking the PNR (Reservation code) on your reservation with their list of
expected passengers. In the instance that a passenger loses or forgets their PNR
(Reservation code / Codice CP), but can provide proof of identity (using a valid
piece of identification) that corresponds with the details on the list, the conductor
may issue the ticket without requesting payment. Under all other circumstances,
you will have to pay for the ticket. In the unlikely event that you are charged
for a new ticket, please retain all receipts and ticket stubs to submit for a potential
refund upon return to the United States.
Alternatively, prior to boarding the train, you may choose to “issue” your ticket(s)
at a Self Service Machine. You will need the PNR (Reservation code / Codice CP)
on the e-ticket which you will receive with your E-Document or Documents. Once you
arrive at the Station, locate a Self Service machine and follow the instructions.
On the self-service machine screen select "Internet" and follow the simple
issuing procedure. You will be allowed to collect your rail tickets up to 10 minutes prior to the train
departure time from any self service machine (or station ticket desk in case the
self service machines are not available or out of order). Before getting on the
train, remember to validate your ticket using one of the punching machines located
at the beginning of each platform. There is limited space for luggage in the rail carriages, so lines may form at the time of boarding as people stow their bags. For all other trains (Diretto, Interregionale & Regionale): An actual paper ticket will be needed for all regional trains. Rail tickets will
be delivered to the first hotel of your tour. Please call the local phone number
on your documents if you do not receive your tickets upon check in at front desk
| | Shopping | Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.
We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally-crafted merchandise which you may not be able to find alone. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs.
While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!
About Tax-Free Shopping
Tax-Free Shopping (TFS) allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their shopping in some foreign countries. Currently, about 50 countries allow foreign visitors to have their taxes reimbursed. TFS is subject to national regulations such as minimum spend and restrictions on the types of products on which it can be claimed. TSF is currently available in Argentina, Australia, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Mexico, Morocco, The Netherlands, Norway, Poland, Portugal, Russian Federation, Singapore, Slovenia, Slovakia, Spain, South Africa, Sweden, Switzerland, Thailand, Turkey and the United Kingdom. Eligible countries and their specific regulations are subject to change at any time including the % of VAT which is reclaimable and the minimum purchase amount restriction. When planning to shop in a country with Tax-Free Shopping and to reclaim VAT/GST taxes, we recommend that you check the current regulations prior to completing your purchase. In many cases, stores will display signage such as “VAT Refunds for Tourists.” Normally, you will need to present your passport and receive a VAT Refund Application form(s) from the store along with an explanation of how to claim your refund. Sometimes this is completed at the airport upon departure or later via mail from your home. Service fees may apply. Alternatively, you may choose to work with a fee-based VAT Refund Service.
| Italy - Shops are generally open Monday through Friday from 9 a.m. to 1 p.m. and from 3:00 to 8:00 p.m., with some variations in Northern Italy, where the lunch break is shorter and shops close earlier. In the major cities, large stores and souvenir shops remain open throughout the day.
Italy is renowned for its fashion industry, with fine clothes for men and women, lacework, jewelry, and leather accessories. Other quality goods include ceramics, gold and silver items, alabaster, woodwork, embroidery, glass and crystal ware. Major credit cards are usually accepted, though cash is preferred for small purchases.
| | Currency | We suggest getting a small amount of currency for the first country you're visiting before you leave the U.S. It is a good idea to carry a chart with you to help you convert U.S. dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most U.S. ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash or travelers checks, exchange them at banks where the rate is more favorable than at hotels or exchange bureaus. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller.
| Italy - The Euro is the currency of Italy.
| | Purchasing Tours Locally | On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Virgin Vacations Terms & Conditions for more information. http://virgin-vacations.com/terms.aspx#optional
| | Credit Cards | While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
Most US-issued credit cards rely on magnetic-strip technology rather than embedded microprocessor chips which are increasingly common overseas. These “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.
| | Gratuities | This is a matter of personal discretion. You may use the following as a guideline:
General Suggested Tipping
- Tour escort (Coordinator; may or may not act as a guide): $6 or $7 per person per day
- Tour escort helper (in some countries): $1 per day
- Driver (Provides chauffeur services and limited assistance with luggage) : $3 per person per day, $2 per half day
- Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): $2 per person per half day of sightseeing, $3 per full day
Suggested Tipping: Hotels
- Porter: $2.00 per bag per person
- Wait staff: 5-10% of the bill (lunch or dinner)
- Chamber maid: $1.00 per person per day
Suggested Tipping: Sea Cruises
- Royal Caribbean: Standard gratuities (subject to change) are $9.75 per person per day including Stateroom attendant, Dining Room Waiter, Assistant Waiter, & Headwaiter ($12 per person per day for Suite guests)
- Louis Hellenic: approx $11 per person per day added automatically to the shipboard account
- Galapagos Islands: $8-9 per person per day
Suggested Tipping: River Cruises
- Europe: Crew: $10 per person per day, Virgin Vacations Cruise Director: $6 to $7 per person per day
- Russia & Ukraine: Crew: $8 to $10 per person per day
- Egypt: Crew: $5 per person per day
- China: Crew: $8 to $10 per person per day
- Ecuador: Crew: $12 per person per day; Ship's naturalist: $6 per person per day
- Peru: Crew $15 per person per day
Tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour escort or phone our local office. Numbers have been provided in your documents for your convenience.
| Italy - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.
| | Your Safety is Very Important |
Every effort has been taken by Virgin Vacations to ensure your safety. However, it is important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
- Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
- Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
- Do not leave valuables laying loose in your room. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
- Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
- Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard-to-replace valuables with you in your carry-on bag
- Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
- Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body.
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Virgin Vacations representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Virgin Vacations vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.
| Independent Activities - Virgin Vacations itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Virgin Vacations is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses
| | Local Emergency Phone Numbers | Italy- Ambulance/Medical: 118
- Fire: 115
- Police: 112
| | Languages | Italy - Italian is the local language. English is generally spoken in tourist areas.
| | Electricity | Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.
| Italy - The voltage used is 220 volts.
| | Code of Conduct | Italy - Family and social ties are, broadly speaking, stronger in Italy than in other Western European countries, and the Roman Catholic church retains a strong cultural influence. Common courtesies should be practiced. Casual dress is appropriate, but beachwear should be confined to the beach and poolside. Conservative clothing should be worn when visiting religious buildings, meaning legs and shoulders should be covered. While the cities are very safe, pickpocketing can occur. Avoid conspicuous expensive jewelry and be mindful of your wallet or handbag. Even though many Italians smoke, smoking is prohibited in all public buildings, public transport, cinemas and restaurants.
| | Holidays - Italy | | Holidays 2011 | | Jan 1 | New Year's Day | Jan 6 | Epiphany | Apr 25 | Easter Monday | Apr 25 | Liberation Day | | May 1 | Labor Day | Jun 2 | Republic Day | Aug 15 | Assumption of the Virgin | Nov 1 | All Saints Day | | Dec 8 | Immaculate Conception | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day |
| | Holidays 2012 | | Jan 1 | New Year's Day | Jan 6 | Epiphany | Apr 9 | Easter Monday | Apr 25 | Liberation Day | | May 1 | Labor Day | Jun 2 | Republic Day | Aug 15 | Assumption of the Virgin | Nov 1 | All Saints Day | | Dec 8 | Immaculate Conception | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day |
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Please note that in addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include:
| Catania: | February 3 - 5 (St. Agatha) | Sorrento: | February 14 (St. Antoninus) | Venice: | April 25 (St. Mark) & November 11 (St. Martin's Day) | Florence, Genoa & Turin: | June 24 (St John the Baptist) | Amalfi: | June 27 (St. Andrew) | | Rome: | June 29 (St. Peter & Paul) | Siena: | July 2 & Aug 16, Palio horserace | Palermo: | July 15 (St. Rosalia) | Como | August 31 (St. Abbondio) | | Naples: | September 19 (St. Gennaro) | Bologna: | October 4 (St. Petronius) | Trieste: | November 3 (St. Giusto) | | Montecatini: | December 4 (St. Barbara) | Bari: | December 6 (St. Nicholas) | Milan: | December 7 (St. Ambrose) |
| | Papal Audiences, Vatican City - Italy | General audiences with His Holiness the Pope are usually held once a week (Wednesdays at 11 a.m.) in Vatican City. They may be held inside the Basilica itself or in the hall of the Papal Audiences (Aula Paolo VI, Seating 7000), and in summer in Saint Peter's Square or in the papal summer residence at Castel Gandolfo. Please note that Castel Gandolfo is located approximately 20 miles south-east of Rome, not in Vatican City.
Catholics are requested to have a letter of introduction from their parish priest. For this audience women should dress modestly, with arms and head covered. Dress should be dark or subdued in color. Men are requested to
wear a tie and jacket. | | Food and Meals | As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Virgin Vacations cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure to info@virgin-vacations.com.
| | About Your Sightseeing | When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Virgin Vacations will decide based on the conditions whether to amend an itinerary.
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