Highlights | Escorted Package Includes - Flights NYC-London, Rome-NYC
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- 15 nights First Class accommodations
- Italian city hotel taxes
- All transfers
- 20 meals: 15 buffet breakfasts, 5 dinners with wine
- Sightseeing per itinerary in modern air-conditioned motor coach
- Services of English-speaking tour manager throughout
- Services of local guides in all major cities
- Entrance fees per itinerary
Special Features - Panoramic Tour of London
- Eurostar Chunnel Train Ride
- Paris City Tour
- Wine tasting in Beaune
- Panoramic Tour of Geneva
- Tour of Chillon Castle, Montreux
- Walking tour of Milan
- Doge's Palace, Venice
- Wine tasting with local specialties at Tuscan countryside farm
- Michelangelo's David, Florence
- Basilica of St. Francis, Assisi
- Vatican Museum & Sistine Chapel, Rome
- Forum & Colosseum, Rome
- Dinner with Opera Singers, Rome
- Wine & mineral water with all dinners
- Whisper technology enhanced touring
Also Available |
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Itinerary |  DAY 1, Tuesday - Depart the USA
Depart the USA for Britain. Your flight includes meals, drinks, and in-flight entertainment for the journey
DAY 2, Wednesday - Arrive in London
Arrive and transfer to your hotel. The balance of the day is at leisure. This evening, enjoy a welcome drink and orientation
Overnight: London DAY 3, Thursday - London City Tour
Today, discover the history, pageantry and sights of the city with a half day tour of London’s West End. Begin with a drive to Westminster, past the Abbey, Houses of Parliament and the famous Big Ben. Continue to Buckingham Palace to witness the pomp and pageantry of the Changing of the Guard (when held). Next, pass through Piccadilly and Trafalgar Square before reaching fashionable Kensington with its elegant squares and parks. Afternoon at leisure to enjoy a traditional pub lunch, shop at Harrods and maybe join our in-depth optional tour of St. Paul's cathedral and the Tower of London
Optional: Tower of London & St. Paul's Cathedral (PM)
Overnight: London
Meals: Breakfast DAY 4, Friday - Travel to Paris via the Chunnel
A short transfer to St. Pancras to take the fast Eurostar train through the 32 mile long tunnel under the English Channel to glamorous Paris. On arrival, transfer to your hotel
Overnight: Paris
Meals: Breakfast, Dinner DAY 5, Saturday - Paris City Tour
This morning enjoy a guided city tour of Paris, the City of Light, including a drive along the Champs Elysées to the Arc de Triomphe. View the Eiffel Tower, Cathedral of Notre Dame, Napoleon's Tomb, the Latin Quarter, and the lively Opera district. Afternoon at leisure to explore the countless museums, such as the Louvre and Orsay, relax in the Luxembourg gardens or shop in the capital of fashion
Optional: Versailles Apartments (PM)
Optional: Seine Cruise + Illuminated Paris Drive with Dinner
Overnight: Paris
Meals: Breakfast DAY 6, Sunday - Travel to Geneva, Switzerland via Beaune
After breakfast depart Paris and drive east, through Burgundy vineyards and peaceful French countryside. The highway signs read like a wine menu, Chablis, Nuits St. Georges, and then Beaune, where we stop to admire this charming town and some tasting! Later in the day cross the border into Switzerland and arrive in Geneva, sandwiched between nearby Alps, the hilly terrain of the Jura and the banks of Lake Leman. On arrival drive to see the International institutions which have made Geneva home, including the World Health Organisation, the United Nations and the International Red Cross. Admire the flower clock, Reformation monument and the Jet d'eau - the city's landmark fountain
Overnight: Geneva
Meals: Breakfast DAY 7, Monday - Full Day in Geneva
Enjoy a full day at leisure to explore this city, situated where the Rhone river flows out of the huge lake. Take a walk along the lively streets in the old town, stroll the mile-long promenade around the lake or just relax in one of Geneva’s many parks and enjoy the beautiful scenery. Time to shop for chocolates, music boxes and watches
Optional: Full Day Chamonix & Mont Blanc Tour
Overnight: Geneva
Meals: Breakfast DAY 8, Tuesday - Tour of Chillon Castle Enroute to Milan
Drive along the shores of Lake Geneva past the towns of Lausanne and Montreux and through beautiful vineyard region to the landmark castle of Chillon. Originally built in the 9th century to protect one of the main roads to the Great St. Bernard pass to Italy, it’s rich history and distinctive appearance has served as inspiration to such literary greats as Lord Byron and Victor Hugo. Explore the turrets, corridors, and vaulted dungeons on a guided tour. Then, drive up the mighty mountain pass and through the Saint Bernard tunnel into Italy and the city of Milan
Overnight: Milan
Meals: Breakfast DAY 9, Wednesday - Milan City Tour, Travel to Venice
Today begins with a panoramic tour of Milan. Start the tour of the city at Sforza Castle, then proceed to Duomo Cathedral Square and walk the Victor Emmanuel Galleria, a pedestrian mall built in the 1800s, featuring a large arched glass ceiling. Continue to Venice
Overnight: Venice
Meals: Breakfast, Dinner DAY 10, Thursday - Venice City Tour
Today begins with a boat ride to the Island of Murano, known throughout the world for its fine glasswork industry. Then, visit St. Mark's Square to begin a guided walking tour of romantic Venice. View the Golden Basilica of San Marco, the Bridge of Sighs and visit the Doge's Palace, whose facade features a massive late-Gothic gate, known as the Porta della Carta. Take the remainder of the day to explore Venice on your own
Optional: Gondola Ride with Music (PM)
Overnight: Venice
Meals: Breakfast DAY 11, Friday - Pisa Sightseeing En Route to Florence
Travel through the stunning panorama of Tuscany to Pisa. On arrival, view the famous Piazza del Miracoli with its Leaning Tower, the Baptistery, the Duomo, and the Monumental Cemetery. The four monuments of this extraordinary piazza make for a unique architectural blend of Romanesque and Gothic styles. En route to Florence, visit a local Tuscan farm in the countryside for a wine tasting with local specialties. Evening at leisure
Overnight: Florence
Meals: Breakfast DAY 12, Saturday - Florence City Tour
Today's morning tour begins with a visit to the Accademia of Fine Arts, where Michelangelo's David is housed. Walk to the Duomo, celebrated for its magnificent dome designed by Brunelleschi, and view the Baptistery's renowned "Gates of Paradise" by Ghiberti. Continue to explore the open air art museum of Signoria Square ending at Ponte Vecchio, known as the "Old Bridge." Enjoy the afternoon at leisure in Florence. This evening, dine in an authentic Tuscan restaurant in the countryside
(Optional Uffizi Gallery Tour PM, $65): **available for purchase Only in Italy from your tour escort. **
Florence and the fine arts are synonymous. This guided tour of the Uffizi Gallery provides insight to the history of the structure and its collections. Originally the private collection of the Medici family, the palazzo was opened to the public in 1765. Your tour highlights exceptional examples of Florentine painting with an aim to help you better understand the works of masters including Giotto, Botticelli and Leonardo da Vinci. Following the tour, enjoy a refreshment break and complimentary beverage at the museum's cafe, which features a breathtaking view of the city. Tour participation guarantees immediate entry to the Gallery, with no lengthy waits in oftentimes two-three hour queues. ** Important: Please note that the Museum has a limited maximum capacity and therefore reserves the right to restrict admission. In this case we may not be able to offer the tour. Price is based on minimum number of passengers.
Overnight: Florence
Meals: Breakfast, Dinner DAY 13, Sunday - Full Day in Florence
Enjoy a full day at leisure to explore Florence on your own. Visit one of the numerous museums, palaces or shops or just wander the streets and immerse yourself in the simple pleasures of one of Italy’s most beautiful cities
Optional: Full Day Siena & San Gimignano from Florence
Overnight: Florence
Meals: Breakfast DAY 14, Monday - Sun Route Via Assisi to Rome
Today travel along the famous "Sun Route" motorway to the medieval city of Assisi, renowned for its 13th-century Basilica of St. Francis and Giotto's frescoes. Continue to your hotel in Rome
Overnight: Rome
Meals: Breakfast, Dinner DAY 15, Tuesday - Vatican Museum & Sistine Chapel
Today begins with the visit to the Vatican Museums and Michelangelo's breathtaking Sistine Chapel. Stroll through St. Peter's Square, passing Bernini's famous colonnade, to visit St. Peter's Basilica, where you will view Michelangelo's Pieta. This highly-finished marble sculpture depicts the body of Jesus in the arms of Mary after the Crucifixion and is considered to be among the most compelling of all works of art in the Western world. Afternoon and evening at leisure
Optional: Piazzas of Rome (PM)
Overnight: Rome
Meals: Breakfast DAY 16, Wednesday - Tour Ancient Rome
This morning, a historic tour of "ancient Rome" takes you to the Roman Forum, the political center during the Roman Republic, the triumphal Arch of Constantine, the Arch of Titus and the Colosseum, the largest amphitheater built in the Roman Empire. Afternoon at leisure. Tonight, dine in a typical Roman restaurant with wine and music, then enjoy an illuminated tour of the city
Overnight: Rome
Meals: Breakfast, Dinner DAY 17, Thursday - Depart for the USA
Transfer to the airport for your departure flight
Meals: Breakfast |
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Optionals | Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. | | Tower of London & St. Paul's Cathedral | Day #3 |
01 Apr 2013 - 24 Oct 2013 $83
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This afternoon we focus on two of the most impressive monuments within London's original "Square Mile". Visit the Tower of London, a former fortress and Royal Palace that has witnessed 1000 years of history most notoriously as a prison. Now the Crown Jewels are kept here and we will have a viewing of these, as well as seeing the iconic Tower Bridge. Continue to St. Paul's Cathedral, where Charles married Diana in 1981. Admire the architecture of Sir Christopher Wren's Dome, a masterpiece, which is the landmark of London's skyline.
Drop off details to be advised locally. Approximate tour duration is 4 hours.
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| Versailles Apartments | Day #5 |
01 May 2013 - 31 Mar 2014 $89
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Relive the glorious period of Louis XIV, XV and XVI as you pace one of the largest and most influential formal gardens in the world. Today's tour takes you Versailles Palace to witness the grandeur of French classical architecture. Visit the Palace and extravagant State Apartments, including a guided visit to the Reception Halls, the Queen's Bedroom, and the Hall of Mirrors. You will also have time to walk the palace grounds and formal gardens, designed by Andre le Notre, at your leisure. This tour follows the included morning tour of Paris. Following a short break at the hotel, we will proceed immediately to Versailles where there will be time for lunch on your own before entering Versailles. At the end of the tour, return to your hotel.
Approximate tour duration is 5 hours.
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| Seine Cruise & Illuminated Paris Drive with dinner | Day #5 |
01 Apr 2013 - 31 Oct 2013 $98
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The evening starts with a unique view of Paris enjoying a leisurely cruise on the River Seine aboard a panoramic boat. Then enjoy the traditional atmosphere and music while being served delicious specialties and unlimited wine in a typical Parisian restaurant. As night falls the City of Lights begins to sparkle as we drive back to the hotel, viewing Concorde Square, the Louvre and its glass pyramid, and of course the Eiffel Tower. Pick-up details to be advised locally.
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| Full Day Chamonix & Mont Blanc | Day #7 |
01 Apr 2013 - 31 Oct 2013 $120
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A scenic drive through the Arve valley will take you from Geneva to Chamonix, France--located at the foot of the Mont-Blanc, the highest mountain in Europe. During your guided heritage walk around Chamonix, one of Europe's top skiing destinations, explore historic buildings and churches laced with the baroque and art deco style. Then take an exhilarating cable car up to Aiguille du Midi at 12605 feet for breathtaking views of Mont Blanc and the surrounding Alps.
Please bring warm clothing, sunglasses and sunscreen. Departure details to be advised by your tour director.
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| Gondola Ride with Music | Day #10 |
01 Jun 2012 - 31 May 2013 $65
01 Jun 2013 - 31 May 2014 $65
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One of the highlights of any Italian holiday! Enjoy a relaxing gondola ride with music along the famous Grand Canal, and experience a piece of Venetian history. Glide along the centuries old canals, past lavish palaces and under famous arched bridges (the Gondola holds a maximum of six passengers. Please note that this is not a private gondola ride).
Pick-up details to be advised locally.
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| Full Day Siena & San Gimignano from Florence | Day #13 |
01 Apr 2013 - 31 Mar 2014 $89
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Depart Florence and drive to the medieval city of Siena, site of the famous Horserace of Palio. This traditional race takes place each year on July 2nd and August 16th, and runs in celebration of the holy apparition and assumption of the Virgin Mary, patron saint of the city. Tour Campo Square and St. Dominic's Church before continuing to the medieval walled town of San Gimignano, famous for its preserved stone towers.
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| Piazzas of Rome | Day #15 |
01 May 2013 - 30 Apr 2014 $44
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This half day walking tour takes you to explore the grand piazzas of the Eternal City. Stand in awe in front of the majestic Spanish Steps, the longest and widest decorative steps in Europe, and with your local guide stroll through the most characteristic "piazzas and vias " of Rome. Stop to admire the breathtaking grandeur of the Trevi Fountain and take the opportunity to toss in one, two, or three coins, each of which is supposed to bring a unique kind of good fortune. View the monumental Pantheon, the best preserved of any Roman building and admire the baroque Piazza Navona, which follows the shape of the ancient Roman Diocletian Stadium, with Bernini's Fountain of the Four Rivers and the Egyptian Obelisk. Pick-up details to be advised locally.
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| Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. |
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Dates & Prices | Step 1: Select Your Featured Hotels Step 2: Click a Date to Book Online
OR: Click here to create your own flexible vacation |
*Not Included:
Optional tours and gratuities.
Additional Information:
Land only price does not include arrival/departure transfers.
Apr 2 departure will be accommodated at the Hotel Metropole & Suisse in Como. Jul 9 departure will be accommodated at the San Gallo Palace in Florence. A few departures may stay at the Rivoli Hotel in Florence.
Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information,
check our Visas page.
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| PLEASE NOTE: | When amending travel dates or number of nights, your flexible package will include flights and hotels only. You will have the opportunity to add additional services prior to finalizing your reservation. |
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| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. | | Passports and Visas | It is each traveler's responsibility to have a passport valid for at least 6 months after the date of travel and a visa if required. Please check the information at virgin-vacations.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has unstamped visa pages.
| | Trip Preparation | A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas) are in order and that you have enough prescription medications to last through the trip. We suggest that you make photocopies of passports, visas, and any other important travel documents and pack them separately from the originals. Pack a list of medications including dosage and generic names. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Avoid placing valuables such as cameras in your checked luggage.
| | Cell Phones & Calling Cards | You may wish to carry a cell phone while traveling overseas. Check with your cell phone provider if your phone will work in the destination(s) you are visiting. U.S. service is dominated by the CDMA technology standard, while most of the world uses the incompatible GSM standard. Some U.S. providers do offer GSM, but you may incur high international roaming fees. With GSM, however, you can often choose to have your phone unlocked and then add a local SIM card for lower fees. If you can access the Internet as you travel, you can take advantage of email or a Skype Internet telephone (VOIP) account for the best value. Alternatively, you may investigate renting a cell phone before you leave or buying an inexpensive phone locally.
When calling the U.S. from a foreign country, you may also use a prepaid calling card; normally, the only additional charge (besides the prepaid long distance charges) is a local fee of a few cents and possibly a connection fee if you are using your card at your hotel. It is best to check with the hotel’s reception desk prior to making phone calls to avoid unexpected charges.
| | Making Telephone Calls from One Country to Another | When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code + destination Country Code + Phone Number.
For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If the international number you wish to call starts with a 0 (zero), you must drop this starting digit when dialing the number.
| | Wireless Internet Access | Passengers traveling with WiFi enabled devices (such as a personal computer, smartphone, tablet, or digital audio player) may be able to connect to the internet via a wireless network access point (or hotspot). WiFi access in hotels and/or cruise lines often involves a fee which, in some cases, can be very expensive. Passengers requiring internet access can often locate free WiFi hotspots such as libraries or coffee shops. Hotspots can often be located and planned in advance via an online search. Planning ahead may help avoid unnecessary fees.
| | Staying Healthy While Traveling | All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal health-care provider, the Centers for Disease Control (www.cdc.gov) and/or theWorld Health Organization (http://www.who.int/en/) for their recommendations.
There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
- Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
- Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
- If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
- Wash your hands regularly and carry hand sanitizer.
- Where appropriate, pack sunscreen and insect repellant (for both active and warm destinations).
- You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
| | Climate & Clothing | Italy - Spring and Fall: 55-75°F; Summer: 70-85°F; Winter: 40-55°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. On cruises, informal dress is the general rule though on formal nights, a cocktail dress for women and a suit or coat and tie for men is required. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Italy Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#italy-weather
| Britain - Spring and Fall: 40°F–60°F; Summer: 50°F–70°F; Winter: 35°F–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer, an all-weather jacket, and an umbrella. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
United Kingdom Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#britain-weather
| France - Spring and Fall: 45–60°F; Summer: 60–80°F; Winter: 30–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather coat.
France Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#france-weather
| Switzerland - Spring and Autumn: 35–55°F; Summer: 55–80°F; Winter: 25–35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Switzerland Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx
| | Book & Film Recommendations | Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests’ recommendations.
| ITALY: Books
Venice Is a Fish: A Sensual Guide by Tiziano Scarpa
Venetian Legends and Ghost Stories: A Guide to Places of Mystery in Venice by Alberto Toso Fei
The Lost Army or Empire of Dragons or The Ides of March or Tyrant by Valerio Massimo Manfredi
Secrets of Rome: Love and Death in the Eternal City or Secrets of the Vatican by Corrado Augias
Four Seasons in Rome: On Twins, Insomnia, and the Biggest Funeral in the History of the World by Anthony Doerr
La Bella Figura: A Field Guide to the Italian Mind or An Italian in Italy by Beppe Severgnini
Under the Tuscan Sun: At Home in Italy or In Tuscany by Frances Mayes
A Day in the Life of Ancient Rome by Alberto Angela
The Little World of Don Camillo by Giovanni Guareschi
Caesar: Life of a Colossus by Adrian Keith Goldsworthy
The Stones of Venice by John Ruskin
The Garden of the Finzi Continis by Giorgio Bassani
The Adventures of Pinocchio by Carlo Collodi
A Room with a View by E.M. Forster
Inspector Montalbano novels by Andrea Camilleri
The Leopard by Giuseppe Tomasi di Lampedusa
The Agony and the Ecstasy: A Biographical Novel of Michelangelo by Irving Stone
Roma: The Novel of Ancient Rome by Steven Saylor
The Birth of Venus by Sarah Dunant
Italy for the Gourmet Traveler by Fred Plotkin
The Merchant of Venice by William Shakespeare
Why Italians Love to Talk About Food: A Journey Through Italy's Great Regional Cuisines, from the Alps to Sicily by Elena Kostioukovitch
Michelangelo A Tormented Life by Antonio Forcellino
Medici: Godfathers of the Renaissance by Paul Strathern
| FRANCE: Books
60 Million Frenchmen Can’t be Wrong by Jean-Benoit Nadeau and Julie Barlow
The Discovery of France by Graham Robb
A Year in Provence by Peter Mayle
A Good Year by Peter Mayle
French Lessons: Adventures with Knife, Fork and Corkscrew by Peter Mayle
The Hunchback of Notre Dame by Victor Hugo
Chocolat by Joanna Harris
Narrow Dog to Carcassonne by Terry Darlington
The Sun King by Nancy Mitford
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| E-Tickets & Check-In Procedures |
Please review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the record locator (airline reservation number) and e-ticket number(s). At check-in, be prepared to provide your government issued identification (valid passport) and your e-ticket itinerary/ ticket numbers to the agent in order to receive your boarding pass.
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings.
An e-ticket (electronic ticket) represents the purchase of an airline seat. This form of ticket has replaced almost all formerly provided paper tickets. The e-ticket exists only as a digital record in the airlines computers. In most cases your reservation will be confirmed solely on the basis of your government-issued identification. However it may still be necessary to present the e-ticket itinerary which contains your specific reservation code and ticket number(s). Once confirmed, your luggage will be checked-in and a boarding pass provided.
Advance online check-in is available on some airlines. If available, you may enter your airline confirmation number or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter.
When e-tickets cannot be issued, you will receive paper tickets.
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in these documents, a separate voucher(s) confirming those services will be included. You will receive those tickets at your destination from a Virgin Vacations representative.
| | Airline Flights | Please check in at least three hours prior to the scheduled departure time to allow for security steps. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. Passengers connecting from another point within the USA should check their luggage through to their final destination, and although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, we recommend that you verify where your luggage is being sent. If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, you must ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, you must have the airlines responsible make alternate arrangements on your behalf as Virgin Vacations has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed for you.
Passengers are recommended to reconfirm their flights 72 hours prior to departure, and to reconfirm seat assignments, special meal requests and frequent flier numbers, as applicable. In the event of an airline schedule change, Virgin Vacations will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Virgin Vacations is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Virgin Vacations is unable to provide compensation for schedule changes or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Virgin Vacations of amended flight details in writing to service@virgin-vacations.com. Virgin Vacations cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
| | Connecting Flights | When connecting between flights in major international airports, you may need to pass through two or more security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late.
| | Airline Luggage Restrictions | Most international airlines are consistent with regard to the number and weight of the pieces you may check and bring onboard. Domestic carriers, both inside and outside of the USA, typically on small aircraft, may differ. Therefore, we suggest that you check in advance if you are concerned about size or weight restrictions of hand and/or checked luggage. The FAA now restricts carry-on baggage to one bag plus one personal item (purse, briefcase, laptop computer, etc.) per passenger and some airlines may have additional restrictions. Most airlines apply charges for checked bags. For detailed information regarding your airline's checked baggage policies please visit http://www.virgin-vacations.com/baggagefees.aspx. Airline policies vary and may change at any time. Virgin Vacations is not responsible for any excess luggage/ weight charges levied by an airline.
| | Airline Seats | Airline seats are confirmed whenever possible. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only. Even when seats are pre-assigned however, you may wish to contact the carrier one to two weeks prior to departure to reconfirm your seats. In many cases there are equipment changes after your initial booking which can cause airplane seating reconfiguration.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Virgin Vacations will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Airline Tickets | Most airline tickets are issued using special fares which cannot be changed or canceled without incurring additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the airline. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue replacement tickets.
| | Code-share Flights | Many airlines participate in alliances and special agreements with other airlines which permit passengers to travel from one point to another using more than one carrier. While your ticket may indicate that you are flying with one carrier (eg: Delta), you may find that you are actually seated in a plane belonging to another carrier (eg: Alitalia). Please review your airline itinerary carefully to determine which airline you should go to for check-in; if your flight is operated by a carrier other than the primary airline indicated on the itinerary, your itinerary will state "Flight Operated by (Airline)." If you have any concerns regarding which airline to check-in with, you may contact the airline directly or Virgin Vacations for clarification.
| | Luggage | All Virgin Vacations land tour packages allow one piece of luggage per person, plus carry-on bag. Please refer to “Airline Luggage Restrictions” for guidance regarding airline policies and charges for checked bags. As Virgin Vacations will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. Avoid placing valuables such as cameras in your checked luggage. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. See www.virgin-vacations.com/luggage.aspxfor Important Baggage Information for U.S. Travelers.
| U.S. Hazardous Materials Restrictions - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For more information, visit www.tsa.gov.
| | Avoiding Jet Lag | In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.
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| Arrival Procedures | Upon arrival, please complete immigration formalities and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after passing through Customs by the local representative who will be holding a Virgin Vacations sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Virgin Vacations transfer personnel, go to the Tourist Information Desk and ask them to page the Virgin Vacations representative or phone the number on your voucher.
| | What To Do When Your Flight Is Delayed | Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, overseas or in the USA, the better we can respond. Virgin Vacations is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon your return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.
| | Departure Procedures | If your program includes departure transfers, instructions will be stated on your voucher or provided locally.
| | Transfers | Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.
Escorted tour programs include transfers, providing you have purchased airfare from Virgin Vacations to arrive and depart on the scheduled tour dates. If you are traveling independently, you may purchase the transfers from Virgin Vacations or contract your own method of transportation to the hotel or cruise ship.
The cost of a transfer is more expensive than hiring a taxi, as a Virgin Vacations transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money
| | About Your Escorted Tour Participants in Italy | Please note that the number of participants may vary during your tour as we accommodate travelers at different points of the trip. After your arrival, you will be invited to join a welcome orientation with your Tour Manager and will meet your tour companions.
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| Hotels | Virgin Vacations has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard rooms with two single beds and private facilities, unless you have specifically requested and paid for an upgrade. Room selection is strictly at the discretion of the hotel management. We reserve the right to make hotel substitutions with those of equal standard.
| | Hotel Check-in/ Check-out | Check-in time is usually 4pm or later. Check-out time is 12 noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.
| Rome City Tax - The authorities of Rome have introduced a city tax on all hotels and certain tour services. The new tax requires a contribution of Euro 3 per person per night for 4 and 5 star hotels, or a contribution of Euro 2 per person per night for all other hotel categories. It will be charged and collected by your hotel and service providers. Virgin Vacations regrets that we are currently unable to collect this tax in advance or include it in your price for customers who are traveling independently or who arrange independent pre- or post-tour stays on an escorted tour. This tax is included in the tour price for customers who are traveling on an escorted tour accompanied by a Virgin Vacations Tour Manager who is able to pay directly to the hotel on your behalf. Please note that Virgin Vacations' hotel ratings may differ from official star ratings which determine the tax level.
| Florence City Tax - The authorities of Florence have introduced a city tax on all hotels. The new tax requires a contribution of Euro 1 per person per night per hotel star resulting in a charge of Euro 3 per person per night for a 3 star hotel, Euro 4 per person per night for 4 star hotels and so on. It will be charged and collected by your hotel and is payable in cash only. Virgin Vacations regrets that we are currently unable to collect this tax in advance or include it in your price for customers who are traveling independently or who arrange independent pre- or post-tour stays on an escorted tour. This tax is included in the tour price for customers who are traveling on an escorted tour accompanied by a Virgin Vacations Tour Manager who is able to pay directly to the hotel on your behalf. Please note that Virgin Vacations’ hotel ratings may differ from official star ratings which determine the tax level.
| Venice City Tax - The authorities of Venice have introduced a city tax on all hotels. The new tax requires a contribution of Euro 1 per person per night per hotel star resulting in a charge of Euro 3 per person per night for a 3 star hotel, Euro 4 per person per night for 4 star hotels and so on. It will be charged and collected by your hotel and is payable in cash only. Virgin Vacations regrets that we are currently unable to collect this tax in advance or include it in your price for customers who are traveling independently or who arrange independent pre- or post-tour stays on an escorted tour. This tax is included in the tour price for customers who are traveling on an escorted tour accompanied by a Virgin Vacations Tour Manager who is able to pay directly to the hotel on your behalf. Please note that Virgin Vacations' hotel ratings may differ from official star ratings which determine the tax level. The new tax will be reduced by 50% for stays between Nov 1-Dec 22, Jan 6 (or first Sunday following)-Mar 31 (except during Carnival or Easter periods).
| Milan City Tax - Effective September 1, 2012, the authorities of Milan have introduced a city tax on all hotels and certain tour services. The new tax requires a contribution of Euro 1 per person, per night, per star for a maximum of 14 consecutive nights. It will be charged and collected by your hotel. Virgin Vacations regrets that we are currently unable to collect this tax in advance or include it in your price for customers who are traveling independently or who arrange independent pre- or post-tour stays on an escorted tour. This tax is included in the tour price for customers who are traveling on an escorted tour accompanied by a Virgin Vacations Tour Manager who is able to pay directly to the hotel on your behalf. Please note that Virgin Vacations' hotel ratings may differ from official star ratings which determine the tax level.
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| Eco & Sustainable Tourism | We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel to and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.
| | About Your Sightseeing | To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Virgin Vacations will decide based on the conditions whether to amend an itinerary.
| | Land Only Passengers (Escorted Tours) | Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Virgin Vacations should proceed directly to the hotel for checkin. The details of the hotel can be found in your documents.
| | Purchasing Tours Locally | On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Virgin Vacations Terms & Conditions for more information. www.virgin-vacations.com/terms.aspx#optional
| Independent Activities - Virgin Vacations itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Virgin Vacations is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses
| | Currency | We suggest getting a small amount of currency for the first country you're visiting before you leave the U.S. It is a good idea to carry a chart with you to help you convert U.S. dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most U.S. ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash or travelers checks, exchange them at banks where the rate is more favorable than at hotels or exchange bureaus. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller.
| Italy - The Euro is the currency of Italy.
Italian bank opening hours are typically Monday through Friday, 9am to 1pm plus 1 to 2 hours in the afternoon, at different times, depending on the bank. Most Italian banks do not offer exchange service and 24-hour ATM machines are a better option.
| Britain - The Pound sterling is the currency of the United Kingdom.
| France - The Euro is the currency of France.
| Switzerland - The Swiss Franc is the currency of Switzerland.
| | Credit Cards | While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
Most US-issued credit cards rely on magnetic-strip technology rather than embedded microprocessor chips which are increasingly common overseas. These “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.
| | Shopping | Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.
We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally-crafted merchandise which you may not be able to find alone. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs.
While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!
About Tax-Free Shopping
Tax-Free Shopping (TFS) allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their shopping in some foreign countries. Currently, about 50 countries allow foreign visitors to have their taxes reimbursed. TFS is subject to national regulations such as minimum spend and restrictions on the types of products on which it can be claimed. TSF is currently available in Argentina, Australia, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Mexico, Morocco, The Netherlands, Norway, Poland, Portugal, Russian Federation, Singapore, Slovenia, Slovakia, Spain, South Africa, Sweden, Switzerland, Thailand, Turkey and the United Kingdom. Eligible countries and their specific regulations are subject to change at any time including the % of VAT which is reclaimable and the minimum purchase amount restriction. When planning to shop in a country with Tax-Free Shopping and to reclaim VAT/GST taxes, we recommend that you check the current regulations prior to completing your purchase. In many cases, stores will display signage such as “VAT Refunds for Tourists.” Normally, you will need to present your passport and receive a VAT Refund Application form(s) from the store along with an explanation of how to claim your refund. Sometimes this is completed at the airport upon departure or later via mail from your home. Service fees may apply. Alternatively, you may choose to work with a fee-based VAT Refund Service.
U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.
| Italy - Shops are generally open Monday through Friday from 9 a.m. to 1 p.m. and from 3:00 to 8:00 p.m., with some variations in Northern Italy, where the lunch break is shorter and shops close earlier. In the major cities, large stores and souvenir shops remain open throughout the day.
Italy is renowned for its fashion industry, with fine clothes for men and women, lacework, jewelry, and leather accessories. Other quality goods include ceramics, gold and silver items, alabaster, woodwork, embroidery, glass and crystal ware. Major credit cards are usually accepted, though cash is preferred for small purchases.
| Britain - Stores are open from 9 a.m. to 5:30 p.m., Monday through Saturday. Many larger stores are open Sunday from noon until 6 p.m. London offers wonderful department stores and designer boutiques. The shops of Regent Street and Covent Garden are especially worth visiting. The British countryside is known for its quaint shops, handmade glassware, crafts and antiques.
| France - In Paris, stores are open from 9 a.m. to 5:30 p.m., Monday through Saturday. Larger stores are open Sunday from noon until 6 p.m. Many large department stores and designer boutiques are located in Paris. The French countryside is known for its quaint shops, farm markets and vineyards. Good buys include lace, crystal, glass, and fine wines and liqueurs.
| Switzerland - Shopping in Switzerland offers a great chance to find the highest quality watches and knives, extravagant jewelry, and gourmet Swiss chocolates. Especially famous for cuckoo clocks, ranging from the simplest models to the most extraordinarily intricate, Swiss craftsmanship is unsurpassed.
| | Your Safety is Very Important |
Prior to your trip, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
- Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
- Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
- Do not leave valuables laying loose in your room. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
- Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
- Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard-to-replace valuables with you in your carry-on bag
- Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
- Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body.
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Virgin Vacations representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Virgin Vacations vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.
| | Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
- Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
- Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
- Use only official taxis and check the change you receive from all taxi drivers and vendors;
- Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
- Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
- Don’t tip beggars;
- Wear the shoulder strap of your bag across your chest;
- Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
- ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
- If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.
| | Local Emergency Phone Numbers | Italy- Ambulance/Medical: 118
- Fire: 115
- Police: 112
| Britain
| France
| Switzerland- Ambulance: 144
- Fire: 118
- Police: 117
| | Languages | Italy - Italian is the local language. English is generally spoken in tourist areas.
| Britain - English is the local language. In Wales, Welsh is also spoken.
| France - French is the local language. English is generally spoken in tourist areas.
| | Electricity | Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.
| Italy - The voltage used is 220 volts.
| Britain - The voltage used is 240 volts.
| France - The voltage used is 220 volts.
| Switzerland - The voltage used is 230 volts.
| | Code of Conduct | Italy - Family and social ties are, broadly speaking, stronger in Italy than in other Western European countries, and the Roman Catholic church retains a strong cultural influence. Common courtesies should be practiced. Casual dress is appropriate, but beachwear should be confined to the beach and poolside. Conservative clothing should be worn when visiting religious buildings, meaning legs and shoulders should be covered. While the cities are very safe, pickpocketing can occur. Avoid conspicuous expensive jewelry and be mindful of your wallet or handbag. Even though many Italians smoke, smoking is prohibited in all public buildings, public transport, cinemas and restaurants.
| Britain - The monarchy, though now only symbolic, is a powerful unifying force. Shaking hands is the standard greeting. Normal social courtesies should be observed. Smoking is prohibited in some public buildings, buses, and the London Underground.
| France - Shaking hands is the standard greeting. Closer acquaintances and friends may kiss both cheeks. The form of personal address is simply Monsieur or Madame without a surname and people may not immediately offer to be familiar on a first name basis. Casual wear is appropriate, but more stylish dress would not be out of place. Smoking is prohibited on public transport and in cinemas and theaters.
| Switzerland - Cleanliness is of utmost importance in Switzerland and even accidental littering can result in a public scolding. Shaking hands is a standard greeting. When being introduced, it is important to shake hands with everyone, including children. Standard courtesies should be observed, and conservative casual dress is appropriate.
| | Gratuities | Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in U.S. Dollars or local currency equivalent. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.
| | Suggested Tipping: Escorted Tours |
Tour Manager (Coordinator; may or may not act as a guide): $7 per person per day
Driver (Provides chauffeur services and limited assistance with luggage) : $3 per person per day, $2 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): $3 per person per day of sightseeing, $2 per half day
Housekeeping: $3 per room per day
Hotel porters and wait staff: Included
| Italy - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. 5-10% is customary for good service.
| United Kingdom - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.
| France - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.
| Switzerland - Rounding up the bill is appreciated. Taxi drivers do not expect a gratuity and rounding up the fare is usually sufficient.
| | Food and Meals | As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Virgin Vacations cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure to info@virgin-vacations.com.
| | Holidays - Italy | | Holidays 2013 | | Jan 1 | New Year's Day | Jan 6 | Epiphany | Apr 1 | Easter Monday | Apr 25 | Liberation Day | | May 1 | Labor Day | Jun 2 | Republic Day | Aug 15 | Assumption of the Virgin | Nov 1 | All Saints Day | | Dec 8 | Immaculate Conception | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day |
| | Holidays 2014 | | Jan 1 | New Year's Day | Jan 6 | Epiphany | Apr 21 | Easter Monday | Apr 25 | Liberation Day | | May 1 | Labor Day | Jun 2 | Republic Day | Aug 15 | Assumption of the Virgin | Nov 1 | All Saints Day | | Dec 8 | Immaculate Conception | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day |
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Please note that in addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include:
| Catania: | February 3 - 5 (St. Agatha) | Sorrento: | February 14 (St. Antoninus) | Venice: | April 25 (St. Mark) & November 11 (St. Martin's Day) | Florence, Genoa & Turin: | June 24 (St John the Baptist) | Amalfi: | June 27 (St. Andrew) | | Rome: | June 29 (St. Peter & Paul) | Siena: | July 2 & Aug 16, Palio horserace | Palermo: | July 15 (St. Rosalia) | Como | August 31 (St. Abbondio) | | Naples: | September 19 (St. Gennaro) | Bologna: | October 4 (St. Petronius) | Trieste: | November 3 (St. Giusto) | | Montecatini: | December 4 (St. Barbara) | Bari: | December 6 (St. Nicholas) | Milan: | December 7 (St. Ambrose) |
| | Holidays - Britain | | Holidays 2013 | | Jan 1 | New Year's Day | | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | May 2 | May Day | May 6 | Early Spring Bank Holiday | May 27 | Spring Bank Holiday | Aug 26 | Summer Bank Holiday | Nov 30 | St Andrew's Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | Boxing Day | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | New Year's Day | | Apr 18 | Good Friday | Apr 20 | Easter | Apr 21 | Easter Monday | May 5 | Early Spring Bank Holiday | May 26 | Spring Bank Holiday | Aug 25 | Summer Bank Holiday | Nov 30 | St Andrew's Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | Boxing Day | Dec 31 | New Year's Eve |
| | Holidays - France |
| Holidays 2013 | | Jan 1 | New Year's Day | | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 8 | WWII Victory Day | May 9 | Ascension Day | May 20 | Whit Monday | Jul 14 | Bastille Day | Aug 15 | Feast of the Assumption | Nov 1 | All Saints' Day | Nov 11 | Armistice Day | Dec 25 | Christmas Day |
| | Holidays 2014 | | Jan 1 | New Year's Day | | Apr 18 | Good Friday | Apr 20 | Easter | Apr 21 | Easter Monday | May 1 | Labor Day | May 8 | WWII Victory Day | May 29 | Ascension Day | Jun 9 | Whit Monday | Jul 14 | Bastille Day | Aug 15 | Feast of the Assumption | Nov 1 | All Saints' Day | Nov 11 | Armistice Day | Dec 25 | Christmas Day |
| | | Holidays - Switzerland | | Holidays 2012 | | Jan 1 | New Year's Day | | Apr 6 | Good Friday | | Apr 8 | Easter | | Apr 9 | Easter Monday | | May 1 | Labor Day | May 28 | Whit Monday | Jun 71 | Corpus Christi | Aug 1 | Swiss National Day | Aug 15 | Feast of the Assumption | Nov 1 | All Saints’ Day | Nov 11 | Independence Day | Dec 25 | Christmas Day | Dec 26 | St. Stephen’s Day |
| | Holidays 2013 | | Jan 1 | New Year's Day | | Jan 2 | Berchtolds Day | | Mar 29 | Good Friday | | Mar 31 | Easter | | Apr 1 | Easter Monday | | May 1 | Labor Day | | May 9 | Ascension Day | May 20 | Whit Monday | Aug 1 | Swiss National Day | Sep 15 | Swiss Federal Fast | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St. Stephen’s Day | Dec 31 | New Year's Eve |
| | Papal Audiences, Vatican City - Italy | General audiences with His Holiness the Pope are usually held once a week (Wednesdays at 11 a.m.) in Vatican City. They may be held inside the Basilica itself or in the hall of the Papal Audiences (Aula Paolo VI, Seating 7000), and in summer in Saint Peter's Square or in the papal summer residence at Castel Gandolfo. Please note that Castel Gandolfo is located approximately 20 miles south-east of Rome, not in Vatican City.
Catholics are requested to have a letter of introduction from their parish priest. For this audience women should dress modestly, with arms and head covered. Dress should be dark or subdued in color. Men are requested to
wear a tie and jacket. |
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