Highlights | Escorted Package Includes - Flights NYC-London, Rome-NYC
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- 13 nights First Class accommodations
- Italian city hotel taxes
- All transfers
- 18 meals: 13 buffet breakfasts, 5 dinners
- Sightseeing per itinerary in modern air-conditioned motor coach
- Services of English-speaking tour manager throughout
- Services of local guides in all major cities
- Entrance fees per itinerary
Special Features - Panoramic Tour of London
- Eurostar Chunnel Train Ride
- Paris City Tour
- TGV Lyria from Paris to Basel
- Chapel Bridge & Lion Monument, Lucerne
- Doge's Palace, Venice
- Wine tasting with local specialties at Tuscan countryside farm
- Michelangelo's David, Florence
- Basilica of St. Francis, Assisi
- Vatican Museum & Sistine Chapel, Rome
- Forum & Colosseum, Rome
- Dinner with Opera Singers, Rome
- Whisper technology enhanced touring
Also Available |
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Itinerary |  DAY 1, Wednesday - Depart USA
Depart the USA for Britain. Your flight includes meals, drinks, and in-flight entertainment for the journey
DAY 2, Thursday - Arrive in London
Arrive and transfer to your hotel. The balance of the day is at leisure. This evening, enjoy a welcome drink and orientation
Overnight: London DAY 3, Friday - London City Tour
Today, discover the history, pageantry and sights of the city with a half day tour of London’s West End. Begin with a drive to Westminster, past the Abbey, Houses of Parliament and the famous Big Ben. Continue to Buckingham Palace to witness the pomp and pageantry of the Changing of the Guard (when held). Next, pass through Piccadilly and Trafalgar Square before reaching fashionable Kensington with its elegant squares and parks. Afternoon at leisure to enjoy a traditional pub lunch, shop at Harrods and maybe join our in-depth optional tour of St. Paul's cathedral and the Tower of London
Optional: Tower of London & St. Paul's Cathedral (PM)
Overnight: London
Meals: Breakfast DAY 4, Saturday - Travel to Paris via the Chunnel
A short transfer to St. Pancras to take the fast Eurostar train under the English Channel to glamorous Paris. On arrival, transfer to your hotel. Evening at leisure
Optional: Seine Boat Cruise with dinner
Overnight: Paris
Meals: Breakfast DAY 5, Sunday - Paris City Tour
This morning enjoy a guided city tour of Paris, the City of Light, including a drive along the Champs Elysées to the Arc de Triomphe. View the Eiffel Tower, Cathedral of Notre Dame, Napoleon's Tomb, the Latin Quarter, and the lively Opera district. Afternoon at leisure to explore the countless museums, such as the Louvre and Orsay, relax in the Luxembourg gardens or shop in the capital of fashion
Optional: Versailles Apartments
Optional: Cabaret with Dinner
Overnight: Paris
Meals: Breakfast DAY 6, Monday - Travel to Switzerland, Lucerne City Tour
After breakfast, transfer to the Paris train station for your journey to Switzerland. Enjoy vistas of Burgundy vineyards, and peaceful French countryside, arriving in Swiss Basel. Then take a short ride to Lucerne to explore the sights on an orientation tour to see the Lion Monument, 14th Century Chapel Bridge, city walls and the Lakeshore with its Transport museum and Congress house
Overnight: Lucerne
Meals: Breakfast, Dinner DAY 7, Tuesday - Full day in Lucerne
Enjoy a full day in the heart of Central Switzerland in the old Medieval town, perhaps visiting the Jesuit church or one of the galleries, such as the Rosengart collection. Shop for chocolate, watches and cuckoo clocks, or venture out on one of the lake’s paddle steamers
Optional: Mount Pilatus Tour
Overnight: Lucerne
Meals: Breakfast DAY 8, Wednesday - Travel South via Lugano to Venice
Head south via the 11 mile long St. Gotthard tunnel into the Italian speaking part of Switzerland, to pause beside Lakeside Lugano. Continuing south past Lake Como and Milan, we head through the olive groves, and fruit trees to the fertile Venetian Plain, where dinner awaits
Overnight: Venice Mestre
Meals: Breakfast, Dinner DAY 9, Thursday - Venice City Tour
Today begins with a boat ride to the Island of Murano, known throughout the world for its fine glasswork industry. Then, visit St. Mark's Square to begin a guided walking tour of romantic Venice. View the Golden Basilica of San Marco, the Bridge of Sighs and visit the Doge's Palace, whose facade features a massive late-Gothic gate, known as the Porta della Carta. Take the remainder of the day to explore Venice on your own
Optional: Gondola Ride with Music (PM)
Overnight: Venice Mestre
Meals: Breakfast DAY 10, Friday - Pisa Sightseeing En Route to Florence
Travel through the stunning panorama of Tuscany to Pisa. On arrival, view the famous Piazza del Miracoli with its Leaning Tower, the Baptistery, the Duomo, and the Monumental Cemetery. The four monuments of this extraordinary piazza make for a unique architectural blend of Romanesque and Gothic styles. En route to Florence, visit a local Tuscan farm in the countryside for a wine tasting with local specialties. Evening at leisure
Overnight: Florence
Meals: Breakfast DAY 11, Saturday - Florence City Tour
Today's morning tour begins with a visit to the Accademia of Fine Arts, where Michelangelo's David is housed. Walk to the Duomo, celebrated for its magnificent dome designed by Brunelleschi, and view the Baptistery's renowned "Gates of Paradise" by Ghiberti. Continue to explore the open air art museum of Signoria Square ending at Ponte Vecchio, known as the "Old Bridge." Enjoy the afternoon at leisure in Florence. This evening, dine in an authentic Tuscan restaurant in the countryside
(Optional Uffizi Gallery Tour PM, $65): **available for purchase Only in Italy from your tour escort. **
Florence and the fine arts are synonymous. This guided tour of the Uffizi Gallery provides insight to the history of the structure and its collections. Originally the private collection of the Medici family, the palazzo was opened to the public in 1765. Your tour highlights exceptional examples of Florentine painting with an aim to help you better understand the works of masters including Giotto, Botticelli and Leonardo da Vinci. Following the tour, enjoy a refreshment break and complimentary beverage at the museum's cafe, which features a breathtaking view of the city. Tour participation guarantees immediate entry to the Gallery, with no lengthy waits in oftentimes two-three hour queues. ** Important: Please note that the Museum has a limited maximum capacity and therefore reserves the right to restrict admission. In this case we may not be able to offer the tour. Price is based on minimum number of passengers.
Overnight: Florence
Meals: Breakfast, Dinner DAY 12, Sunday - Sun Route Via Assisi to Rome
Today travel along the famous "Sun Route" motorway to the medieval city of Assisi, renowned for its 13th-century Basilica of St. Francis and Giotto's frescoes. Continue to your hotel in Rome
Overnight: Rome
Meals: Breakfast, Dinner DAY 13, Monday - Vatican Museum & Sistine Chapel
Today begins with the visit to the Vatican Museums and Michelangelo's breathtaking Sistine Chapel. Stroll through St. Peter's Square, passing Bernini's famous colonnade, to visit St. Peter's Basilica, where you will view Michelangelo's Pieta. This highly-finished marble sculpture depicts the body of Jesus in the arms of Mary after the Crucifixion and is considered to be among the most compelling of all works of art in the Western world. Afternoon and evening at leisure
Optional: Piazzas of Rome (PM)
Overnight: Rome
Meals: Breakfast DAY 14, Tuesday - Tour Ancient Rome
This morning, a historic tour of "ancient Rome" takes you to the Roman Forum, the political center during the Roman Republic, the triumphal Arch of Constantine, the Arch of Titus and the Colosseum, the largest amphitheater built in the Roman Empire. Afternoon at leisure. Tonight, dine in a typical Roman restaurant with wine and music, then enjoy an illuminated tour of the city
Overnight: Rome
Meals: Breakfast, Dinner DAY 15, Wednesday - Depart for the USA
Transfer to the airport for your departure flight
Meals: Breakfast |
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Optionals | Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. | | Tower of London & St. Paul's Cathedral | Day #3 |
01 Apr 2012 - 31 Oct 2012 $82
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This afternoon we focus on two of the most impressive monuments within London's original "Square Mile". Visit the Tower of London, a former fortress and Royal Palace that has witnessed 1000 years of history most notoriously as a prison. Now the Crown Jewels are kept here and we will have a viewing of these, as well as seeing the iconic Tower Bridge. Continue to St. Paul's Cathedral, where Charles married Diana in 1981. Admire the architecture of Sir Christopher Wren's Dome, a masterpiece, which is the landmark of London's skyline.
Drop off details to be advised locally
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| Seine Boat Cruise with dinner | Day #4 |
01 Apr 2012 - 30 Nov 2012 $99
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Enjoy a unique view of Paris cruising down the Seine river on a panoramic boat. From the comfort of the ship you will have illuminated views of some of the city's most historic monuments and scenes of Paris otherwise unnoticed from street level. Some of the sights you will take in during your meal include the City Island and Notre Dame Cathedral, Pont Neuf, the southern facade of the Grand Louvre Museum, the Alexander III Bridge, St. Louis Island and the Eiffel Tower. Pick-up details to be advised locally.
*Please note that formal attire is recommended: jeans and sport shoes are not accepted.
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| Versailles Apartments | Day #5 |
01 Apr 2012 - 31 Oct 2012 $89
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Relive the glorious period of Louis XIV, XV and XVI as you pace one of the largest and most influential formal gardens in the world. Today's tour takes you Versailles Palace to witness the grandeur of French classical architecture. Visit the Palace and extravagant State Apartments, including a guided visit to the Reception Halls, the Queen's Bedroom, and the Hall of Mirrors. You will also have time to walk the palace grounds and formal gardens, designed by Andre le Notre, at your leisure. This tour follows the included morning tour of Paris. Following a short break at the hotel, we will proceed immediately to Versailles where there will be time for lunch on your own before entering Versailles. At the end of the tour, return to your hotel.
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| Cabaret with dinner | Day #5 |
01 Apr 2012 - 31 Oct 2012 $195
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Experience the fabulous nighttime performances for which Paris is famous--a cabaret show at the elegant Paradis Latin, the most Parisian of the great cabarets. Built by Gustave Eiffel in 1889, the Paradis Latin is a national landmark, and home to the new hit show "Paradis à la Folie." Enjoy interactive French Cabaret at its best, featuring original scores, provocative costumes, and dance numbers unlike any you've seen. The program contains material that may not be suitable for children. Formal evening attire is recommended. Dinner with wine and champagne, as well as round trip transportation, are included.
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| Mount Pilatus Tour | Day #7 |
01 Apr 2012 - 30 Nov 2012 $90
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Leave Lucerne to ascend the world's steepest cogwheel railway which winds up through lush meadows carpeted with Alpine flowers, past sparkling mountain streams and fascinating rock faces. After admiring splendid views of the Bernese Oberland and the snow capped Swiss peaks from the summit at nearly 7000 feet, descend by aerial cableway and a panoramic gondola back to your waiting bus.
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| Gondola Ride with Music | Day #9 |
01 Jun 2011 - 31 May 2012 $65
01 Jun 2012 - 31 May 2013 $65
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One of the highlights of any Italian holiday! Enjoy a relaxing gondola ride with music along the famous Grand Canal, and experience a piece of Venetian history. Glide along the centuries old canals, past lavish palaces and under famous arched bridges (the Gondola holds a maximum of six passengers. Please note that this is not a private gondola ride).
Pickup details to be advised locally.
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| Piazzas of Rome | Day #13 |
01 May 2012 - 30 Apr 2013 $44
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This half day walking tour takes you to explore the grand piazzas of the Eternal City. Stand in awe in front of the majestic Spanish Steps, the longest and widest decorative steps in Europe, and with your local guide stroll through the most characteristic "piazzas and vias " of Rome. Stop to admire the breathtaking grandeur of the Trevi Fountain and take the opportunity to toss in one, two, or three coins, each of which is supposed to bring a unique kind of good fortune. View the monumental Pantheon, the best preserved of any Roman building and admire the baroque Piazza Navona, which follows the shape of the ancient Roman Diocletian Stadium, with Bernini's Fountain of the Four Rivers and the Egyptian Obelisk. Pick-up details to be advised locally.
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| Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. |
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Dates & Prices | Step 1: Select Your Featured Hotels Step 2: Click a Date to Book Online
OR: Click here to create your own flexible vacation |
*Not Included:
Optional tours and gratuities.
Additional Information:
Land only price does not include arrival/departure transfers.
London Gatwick Airport transfer available at an additional cost. Apr 25 departure will be accommodated at the Sheraton Hotel in Florence. Sep 12 departure will be accommodated at the DoubleTree by Hilton London Westminster in London. Oct 3 departure will be accommodated at the Hotel Continental Park in Lucerne. Train transportation is based on standard rail.
Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information,
check our Visas page.
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| PLEASE NOTE: | When amending travel dates or number of nights, your flexible package will include flights and hotels only. You will have the opportunity to add additional services prior to finalizing your reservation. |
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| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. | | Passports and Visas | It is each traveler's responsibility to have a passport valid for at least 6 months from the date of departure and a visa if required. Please check the information at virgin-vacations.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies.
It is strongly recommended that passengers apply for visas before traveling, even where it may be possible to apply locally. Applying for a visa locally can be a lengthy process.
| | Trip Preparation | A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas) are in order and that you have enough prescription medications to last through the trip. We suggest that you make photocopies of passports, visas, and any other important travel documents and pack them separately from the originals. Pack a list of medications including dosage and generic names. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. We recommend that you pack a portable alarm clock.
| | Making Telephone Calls from One Country to Another | When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code + destination Country Code + Phone Number.
For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If the international number you wish to call starts with a 0 (zero), you must drop this starting digit when dialing the number.
| | Health Information | Check with your personal physician for the latest overseas travel health information, or contact the Center for Disease Control’s travelers’ hotline at 800-232-4636, web site www.cdc.gov.
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm.
| | Climate & Clothing | Italy - Spring and Fall: 55-75°F; Summer: 70-85°F; Winter: 40-55°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. On cruises, informal dress is the general rule though on formal nights, a cocktail dress for women and a suit or coat and tie for men is required. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Italy Average Temperatures: http://virgin-vacations.com/weather/europe/default.aspx#italy-weather
| Britain - Spring and Fall: 40°F–60°F; Summer: 50°F–70°F; Winter: 35°F–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer, an all-weather jacket, and an umbrella. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
United Kingdom Average Temperatures: http://virgin-vacations.com/weather/europe/default.aspx#britain-weather
| France - Spring and Fall: 45–60°F; Summer: 60–80°F; Winter: 30–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather coat.
France Average Temperatures: http://virgin-vacations.com/weather/europe/default.aspx#france-weather
| Switzerland - Spring and Autumn: 35–55°F; Summer: 55–80°F; Winter: 25–35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Switzerland Average Temperatures: http://virgin-vacations.com/switzerland-travel/weather/switzerland-weather.htm
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| E-Tickets & Check-In Procedures |
Please review the flight itinerary included in these documents. Print and carry a copy of the air itinerary which contains the record locator (airline reservation number) and e-ticket number(s). At check-in, be prepared to provide your government issued identification (valid passport) and your e-ticket itinerary/ ticket numbers to the agent in order to receive your boarding pass.
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings.
An e-ticket (electronic ticket) represents the purchase of an airline seat. This form of ticket has replaced almost all formerly provided paper tickets. The e-ticket exists only as a digital record in the airlines computers. In most cases your reservation will be confirmed solely on the basis of your government-issued identification. However it may still be necessary to present the e-ticket itinerary which contains your specific reservation code and ticket number(s). Once confirmed, your luggage will be checked-in and a boarding pass provided.
Advance online check-in is available on some airlines. If available, you may enter your airline confirmation number or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter.
When e-tickets cannot be issued, you will receive paper tickets.
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in these documents, a separate voucher(s) confirming those services will be included. You will receive those tickets at your destination from a Virgin Vacations representative.
| | Airline Flights | Please check in at least three hours prior to the scheduled departure time to allow for security steps. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. Passengers connecting from another point within the USA may check their luggage through to their final destination, and although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, you must ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, you must have the airlines responsible make alternate arrangements on your behalf as Virgin Vacations has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed for you.
Passengers are responsible to reconfirm their flights 72 hours prior to departure. Passengers are also recommended to reconfirm their flight schedule, seat assignments, special meal requests and frequent flier numbers, as applicable. In the event of an airline schedule change, Virgin Vacations will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Virgin Vacations is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Virgin Vacations is unable to provide compensation for schedule changes or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Virgin Vacations of amended flight details in writing to service@virgin-vacations.com. Virgin Vacations cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
| | Airline Luggage Restrictions | Most international airlines are consistent with regard to the number and weight of the pieces you may check and bring onboard. Domestic carriers, both inside and outside of the USA, typically on small aircraft, may differ. Therefore, we suggest that you check in advance if you are concerned about size or weight restrictions of hand and/or checked luggage. Most airlines apply charges for checked bags. For detailed information regarding your airline's checked baggage policies please visit http://www.virgin-vacations.com/baggagefees.aspx. Airline policies vary and may change at any time. Virgin Vacations is not responsible for any excess luggage/ weight charges levied by an airline.
| | Airline Seats | Airline seats are confirmed whenever possible. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only. Even when seats are pre-assigned however, we recommend that you contact the carrier one to two weeks prior to departure to reconfirm your seats. In many cases there are equipment changes after your initial booking which can cause airplane seating reconfiguration.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares are not eligible for mileage accrual. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares are not eligible for mileage accrual. Virgin Vacations will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline.
| | Airline Tickets | Most airline tickets are issued using special fares which cannot be changed or canceled without incurring additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the airline. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue replacement tickets.
| | Code-share Flights | Many airlines participate in alliances and special agreements with other airlines which permit passengers to travel from one point to another using more than one carrier. While your ticket may indicate that you are flying with one carrier (eg: Delta), you may find that you are actually seated in a plane belonging to another carrier (eg: Alitalia). Please review your airline itinerary carefully to determine which airline you should go to for check-in; if your flight is operated by a carrier other than the primary airline indicated on the itinerary, your itinerary will state "Flight Operated by (Airline)." If you have any concerns regarding which airline to check-in with, you may contact the airline directly or Virgin Vacations for clarification.
| | Luggage | All Virgin Vacations land tour packages allow one piece of luggage per person, plus carry-on bag. Please refer to “Airline Luggage Restrictions” for guidance regarding airline policies and charges for checked bags. As Virgin Vacations will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. See virgin-vacations.com/luggage.aspxfor Important Baggage Information for U.S. Travelers.
| | Alitalia Flights | Please note flight schedules can change or may be cancelled while you are traveling. It is best to re-confirm your flights 48-24 hours prior to travel.
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| Arrival Procedures | Upon arrival, please complete immigration formalities and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after passing through Customs by the local representative who will be holding a Virgin Vacations sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Virgin Vacations transfer personnel, go to the Tourist Information Desk and ask them to page the Virgin Vacations representative or phone the number on your voucher.
| | What To Do When Your Flight Is Delayed | Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, overseas or in the USA, the better we can respond. Virgin Vacations is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon your return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.
| | Departure Procedures | If your program includes departure transfers, instructions will be stated on your voucher or provided locally.
| | Transfers | Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.
Escorted tour programs include transfers, providing you have purchased airfare from Virgin Vacations to arrive and depart on the scheduled tour dates. If you are traveling independently, you may purchase the transfers from Virgin Vacations or contract your own method of transportation to the hotel or cruise ship.
The cost of a transfer is more expensive than hiring a taxi, as a Virgin Vacations transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money
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| Hotels | Virgin Vacations has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard rooms with two single beds and private facilities, unless you have specifically requested and paid for an upgrade. Room selection is strictly at the discretion of the hotel management. We reserve the right to make hotel substitutions with those of equal standard.
| | Hotel Check-in/ Check-out | Check-in time is usually 4pm or later. Check-out time is 12 noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.
| Rome City Tax - Effective January 1, 2011, the authorities of Rome have introduced a city tax on all hotels and certain tour services. The new tax requires a contribution of Euro 3 per person per night for 4 and 5 star hotels, or a contribution of Euro 2 per person per night for all other hotel categories. It will be charged and collected by your hotel and service providers. Virgin Vacations regrets that we are currently unable to collect this tax in advance or include it in your price. Effective for customers on escorted tours traveling April 2012 or later, this tax will be included in the tour price. Please note that Virgin Vacations' hotel ratings may differ from official star ratings which determine the tax level.
| Florence City Tax - Effective July 1 2011, the authorities of Florence have introduced a city tax on all hotels. The new tax requires a contribution of Euro 1 per person per night per hotel star resulting in a charge of Euro 3 per person per night for a 3 star hotel, Euro 4 per person per night for 4 star hotels and so on. It will be charged and collected by your hotel and is payable in cash only. Virgin Vacations regrets that we are currently unable to collect this tax in advance or include it in your price. Effective for customers on escorted tours traveling April 2012 or later, this tax will be included in the tour price. Please note that Virgin Vacations' hotel ratings may differ from official star ratings which determine the tax level.
| Venice City Tax - Effective August 23, 2011, the authorities of Venice have introduced a city tax on all hotels. The new tax requires a contribution of Euro 1 per person per night per hotel star resulting in a charge of Euro 3 per person per night for a 3 star hotel, Euro 4 per person per night for 4 star hotels and so on. It will be charged and collected by your hotel and is payable in cash only. Virgin Vacations regrets that we are currently unable to collect this tax in advance or include it in your price. Effective for customers on escorted tours traveling April 2012 or later, this tax will be included in the tour price. Please note that Virgin Vacations' hotel ratings may differ from official star ratings which determine the tax level. The new tax will be reduced by 50% for stays between Nov 1-Dec 22, Jan 6 (or first Sunday following)-Mar 31 (except during Carnival or Easter periods).
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| Eco & Sustainable Tourism | We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel to and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.
| | Land Only Passengers (Escorted Tours) | Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Virgin Vacations should proceed directly to the hotel for checkin. The details of the hotel can be found in your documents.
| | About Your Eurostar Rail Tickets | Your travel documents will include “Print at Home” electronic rail tickets (e-ticket). Tickets will be sent to you directly after your final documents. Please call Virgin Vacations if you don't receive your rail tickets at least a week prior to your trip. Eurostar e-tickets are limited to the high speed train journeys between London and Paris or Brussels through the Channel Tunnel (chunnel). When you receive the rail ticket confirmation email please be aware that the email alone is not a valid travel document. In order to redeem your tickets, you must click on the “Print Your Ticket” link which will appear below the list of passenger names and segments booked. If you are traveling on multiple train journeys, you must click the “Print Your Ticket” link for each different rail segment you have booked. Print out the tickets from the email confirmation and bring them with you on your trip. Do not cut or alter any of the printed areas. You will not need any other documents for the train. Always double check train times locally in case of any changes to the schedules. We are not responsible for the cancellation of trains, diversions or maintenance work which might create delays. However, we provide emergency contact numbers and will always endeavor to assist if there are any delays or associated problems. Ticket changes are not permitted once tickets are issued. If you lose or damage your e-ticket prior to travel you can reprint the e-ticket using the same link from the initial confirmation email you received. You will not be able to reprint your Eurostar “Print at Home” e-ticket in Europe at the station. If you lose your ticket while traveling and are unable to access the email confirmation to reprint the e-ticket, you can go to the station and request that they reissue the ticket prior to boarding the train, however, there will be a approximately $25 fee charged locally. | | Shopping | Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.
We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally-crafted merchandise which you may not be able to find alone. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs.
While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!
About Tax-Free Shopping
Tax-Free Shopping (TFS) allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their shopping in some foreign countries. Currently, about 50 countries allow foreign visitors to have their taxes reimbursed. TFS is subject to national regulations such as minimum spend and restrictions on the types of products on which it can be claimed. TSF is currently available in Argentina, Australia, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Mexico, Morocco, The Netherlands, Norway, Poland, Portugal, Russian Federation, Singapore, Slovenia, Slovakia, Spain, South Africa, Sweden, Switzerland, Thailand, Turkey and the United Kingdom. Eligible countries and their specific regulations are subject to change at any time including the % of VAT which is reclaimable and the minimum purchase amount restriction. When planning to shop in a country with Tax-Free Shopping and to reclaim VAT/GST taxes, we recommend that you check the current regulations prior to completing your purchase. In many cases, stores will display signage such as “VAT Refunds for Tourists.” Normally, you will need to present your passport and receive a VAT Refund Application form(s) from the store along with an explanation of how to claim your refund. Sometimes this is completed at the airport upon departure or later via mail from your home. Service fees may apply. Alternatively, you may choose to work with a fee-based VAT Refund Service.
| Italy - Shops are generally open Monday through Friday from 9 a.m. to 1 p.m. and from 3:00 to 8:00 p.m., with some variations in Northern Italy, where the lunch break is shorter and shops close earlier. In the major cities, large stores and souvenir shops remain open throughout the day.
Italy is renowned for its fashion industry, with fine clothes for men and women, lacework, jewelry, and leather accessories. Other quality goods include ceramics, gold and silver items, alabaster, woodwork, embroidery, glass and crystal ware. Major credit cards are usually accepted, though cash is preferred for small purchases.
| Britain - Stores are open from 9 a.m. to 5:30 p.m., Monday through Saturday. Many larger stores are open Sunday from noon until 6 p.m. London offers wonderful department stores and designer boutiques. The shops of Regent Street and Covent Garden are especially worth visiting. The British countryside is known for its quaint shops, handmade glassware, crafts and antiques.
| France - In Paris, stores are open from 9 a.m. to 5:30 p.m., Monday through Saturday. Larger stores are open Sunday from noon until 6 p.m. Many large department stores and designer boutiques are located in Paris. The French countryside is known for its quaint shops, farm markets and vineyards. Good buys include lace, crystal, glass, and fine wines and liqueurs.
| Switzerland - Shopping in Switzerland offers a great chance to find the highest quality watches and knives, extravagant jewelry, and gourmet Swiss chocolates. Especially famous for cuckoo clocks, ranging from the simplest models to the most extraordinarily intricate, Swiss craftsmanship is unsurpassed.
| | Currency | We suggest getting a small amount of currency for the first country you're visiting before you leave the U.S. It is a good idea to carry a chart with you to help you convert U.S. dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most U.S. ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash or travelers checks, exchange them at banks where the rate is more favorable than at hotels or exchange bureaus. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller.
| Italy - The Euro is the currency of Italy.
| Britain - The Pound sterling is the currency of the United Kingdom.
| France - The Euro is the currency of France.
| Switzerland - The Swiss Franc is the currency of Switzerland.
| | Purchasing Tours Locally | On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Virgin Vacations Terms & Conditions for more information. http://virgin-vacations.com/terms.aspx#optional
| | Credit Cards | While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
Most US-issued credit cards rely on magnetic-strip technology rather than embedded microprocessor chips which are increasingly common overseas. These “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.
| | Gratuities | This is a matter of personal discretion. You may use the following as a guideline:
General Suggested Tipping
- Tour escort (Coordinator; may or may not act as a guide): $6 or $7 per person per day
- Tour escort helper (in some countries): $1 per day
- Driver (Provides chauffeur services and limited assistance with luggage) : $3 per person per day, $2 per half day
- Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): $2 per person per half day of sightseeing, $3 per full day
Suggested Tipping: Hotels
- Porter: $2.00 per bag per person
- Wait staff: 5-10% of the bill (lunch or dinner)
- Chamber maid: $1.00 per person per day
Suggested Tipping: Sea Cruises
- Royal Caribbean: Standard gratuities (subject to change) are $9.75 per person per day including Stateroom attendant, Dining Room Waiter, Assistant Waiter, & Headwaiter ($12 per person per day for Suite guests)
- Louis Hellenic: approx $11 per person per day added automatically to the shipboard account
- Galapagos Islands: $8-9 per person per day
Suggested Tipping: River Cruises
- Europe: Crew: $10 per person per day, Virgin Vacations Cruise Director: $6 to $7 per person per day
- Russia & Ukraine: Crew: $8 to $10 per person per day
- Egypt: Crew: $5 per person per day
- China: Crew: $8 to $10 per person per day
- Ecuador: Crew: $12 per person per day; Ship's naturalist: $6 per person per day
- Peru: Crew $15 per person per day
Tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour escort or phone our local office. Numbers have been provided in your documents for your convenience.
| Italy - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.
| United Kingdom - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.
| France - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.
| Switzerland - Rounding up the bill is appreciated. Taxi drivers do not expect a gratuity and rounding up the fare is usually sufficient.
| | Your Safety is Very Important |
Every effort has been taken by Virgin Vacations to ensure your safety. However, it is important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
- Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
- Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
- Do not leave valuables laying loose in your room. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
- Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
- Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard-to-replace valuables with you in your carry-on bag
- Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
- Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body.
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Virgin Vacations representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Virgin Vacations vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.
| Independent Activities - Virgin Vacations itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Virgin Vacations is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses
| | Local Emergency Phone Numbers | Italy- Ambulance/Medical: 118
- Fire: 115
- Police: 112
| Britain
| France
| Switzerland- Ambulance: 144
- Fire: 118
- Police: 117
| | Languages | Italy - Italian is the local language. English is generally spoken in tourist areas.
| Britain - English is the local language. In Wales, Welsh is also spoken.
| France - French is the local language. English is generally spoken in tourist areas.
| | Electricity | Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.
| Italy - The voltage used is 220 volts.
| Britain - The voltage used is 240 volts.
| France - The voltage used is 220 volts.
| Switzerland - The voltage used is 230 volts.
| | Code of Conduct | Italy - Family and social ties are, broadly speaking, stronger in Italy than in other Western European countries, and the Roman Catholic church retains a strong cultural influence. Common courtesies should be practiced. Casual dress is appropriate, but beachwear should be confined to the beach and poolside. Conservative clothing should be worn when visiting religious buildings, meaning legs and shoulders should be covered. While the cities are very safe, pickpocketing can occur. Avoid conspicuous expensive jewelry and be mindful of your wallet or handbag. Even though many Italians smoke, smoking is prohibited in all public buildings, public transport, cinemas and restaurants.
| Britain - The monarchy, though now only symbolic, is a powerful unifying force. Shaking hands is the standard greeting. Normal social courtesies should be observed. Smoking is prohibited in some public buildings, buses, and the London Underground.
| France - Shaking hands is the standard greeting. Closer acquaintances and friends may kiss both cheeks. The form of personal address is simply Monsieur or Madame without a surname and people may not immediately offer to be familiar on a first name basis. Casual wear is appropriate, but more stylish dress would not be out of place. Smoking is prohibited on public transport and in cinemas and theaters.
| Switzerland - Cleanliness is of utmost importance in Switzerland and even accidental littering can result in a public scolding. Shaking hands is a standard greeting. When being introduced, it is important to shake hands with everyone, including children. Standard courtesies should be observed, and conservative casual dress is appropriate.
| | Holidays - Italy | | Holidays 2011 | | Jan 1 | New Year's Day | Jan 6 | Epiphany | Apr 25 | Easter Monday | Apr 25 | Liberation Day | | May 1 | Labor Day | Jun 2 | Republic Day | Aug 15 | Assumption of the Virgin | Nov 1 | All Saints Day | | Dec 8 | Immaculate Conception | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day |
| | Holidays 2012 | | Jan 1 | New Year's Day | Jan 6 | Epiphany | Apr 9 | Easter Monday | Apr 25 | Liberation Day | | May 1 | Labor Day | Jun 2 | Republic Day | Aug 15 | Assumption of the Virgin | Nov 1 | All Saints Day | | Dec 8 | Immaculate Conception | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day |
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Please note that in addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include:
| Catania: | February 3 - 5 (St. Agatha) | Sorrento: | February 14 (St. Antoninus) | Venice: | April 25 (St. Mark) & November 11 (St. Martin's Day) | Florence, Genoa & Turin: | June 24 (St John the Baptist) | Amalfi: | June 27 (St. Andrew) | | Rome: | June 29 (St. Peter & Paul) | Siena: | July 2 & Aug 16, Palio horserace | Palermo: | July 15 (St. Rosalia) | Como | August 31 (St. Abbondio) | | Naples: | September 19 (St. Gennaro) | Bologna: | October 4 (St. Petronius) | Trieste: | November 3 (St. Giusto) | | Montecatini: | December 4 (St. Barbara) | Bari: | December 6 (St. Nicholas) | Milan: | December 7 (St. Ambrose) |
| | Holidays - Britain | | Holidays 2011 | | Jan 1 | New Year's Day | | Apr 22 | Good Friday | Apr 24 | Easter | Apr 25 | Easter Monday | Apr 29 | Royal Wedding | May 2 | May Day | May 30 | Spring Bank Holiday | Aug 1 | Summer Bank Holiday | Nov 30 | St Andrew's Day | Dec 25 | Christmas Day | Dec 27 | Boxing Day |
| | | Holidays - France |
| Holidays 2011 | | Jan 1 | New Year's Day | | Apr 22 | Good Friday | Apr 24 | Easter | Apr 25 | Easter Monday | May 1 | Labor Day | May 8 | WWII Victory Day | Jun 2 | Ascension Day | Jun 13 | Whit Monday | Jul 14 | Bastille Day | Aug 15 | Feast of the Assumption | Nov 1 | All Saints' Day | Nov 11 | Armistice Day | Dec 25 | Christmas Day |
| | | Holidays - Switzerland | | Holidays 2012 | | Jan 1 | New Year's Day | | Apr 6 | Good Friday | | Apr 8 | Easter | | Apr 9 | Easter Monday | | May 1 | Labor Day | May 28 | Whit Monday | Jun 71 | Corpus Christi | Aug 1 | Swiss National Day | Aug 15 | Feast of the Assumption | Nov 1 | All Saints’ Day | Nov 11 | Independence Day | Dec 25 | Christmas Day | Dec 26 | St. Stephen’s Day |
| | Papal Audiences, Vatican City - Italy | General audiences with His Holiness the Pope are usually held once a week (Wednesdays at 11 a.m.) in Vatican City. They may be held inside the Basilica itself or in the hall of the Papal Audiences (Aula Paolo VI, Seating 7000), and in summer in Saint Peter's Square or in the papal summer residence at Castel Gandolfo. Please note that Castel Gandolfo is located approximately 20 miles south-east of Rome, not in Vatican City.
Catholics are requested to have a letter of introduction from their parish priest. For this audience women should dress modestly, with arms and head covered. Dress should be dark or subdued in color. Men are requested to
wear a tie and jacket. | | Food and Meals | As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Virgin Vacations cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure to info@virgin-vacations.com.
| | About Your Sightseeing | When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Virgin Vacations will decide based on the conditions whether to amend an itinerary.
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