Highlights | River Cruise Package Includes - Flights NYC-Amsterdam, Zurich-NYC
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- 9 nights First Class & Deluxe accommodations
- Cruise porterage
- 22 meals: 9 breakfasts, 6 lunches, 7 dinners
- Unlimited wine with dinners on cruise
- Evening entertainment on cruise
- Port Taxes
Special Features Also Available |
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Itinerary |  DAY 1 - Depart the USA
Depart the USA for Amsterdam. Your flight includes meals, drinks, and in-flight entertainment for your journey
DAY 2 - Arrive in Amsterdam
Arrive in Amsterdam and transfer to the port located near the Amsterdam Passenger Terminal. Embarkation begins at 4 pm. Tonight, enjoy a welcome dinner and a Dutch folklore show on board
Overnight: Cruise
Meals: Dinner DAY 3 - Morning in Amsterdam, Afternoon in Volendam
This morning enjoy free time in Amsterdam, known for its many cultural sites, art museums, entertainment and of course its scenic canals. Continue sailing around noon and cruise along the Ijsselmeer River before arriving to Volendam at 3:30 pm. Volendam is home to an old Dutch fishing village where the town inhabitants continue to dress in traditional clothing. Perhaps, enjoy a walk through town during the afternoon. Set sail for Arnhem while you dine this eveing
Optional: Amsterdam City Tour with Canal Cruise
Optional: Holland Waterland Excursion
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 4 - Düsseldorf and Cologne
Relax on board this morning as you sail the scenic Rhine River. This afternoon, the ship will make a brief stop in Düsseldorf to allow passengers joining the optional excursions in Düsseldorf and Cologne to debark the ship. Passengers staying on board will continue sailing this afternoon. Arrive to Cologne, one of Germany's oldest cities known for its vibrant art scene, at 7:30 pm and perhaps take an evening stroll before the ship departs at 10 pm
Optional: Düsseldorf & Cologne City Tour
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner
DAY 5 - Afternoon in Cochem
This afternoon, arrive in Cochem, a quaint German town known best for its late-Gothic castle and restored timber-framed houses. The town has a beautiful setting amid vine-clad hills, and is best known for its cozy wine taverns and colorful riverside promenades. The town has three fortified gates, quaint narrow alleys and beautiful half timbered houses. Set sail this evening at 7:30 pm
Optional: Cochem City Walk
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 6 - Morning in Koblenz, Evening in Rüdesheim
This morning, arrive in Koblenz, the site where the Mosel River flows into the Rhine River. The city has many great examples of Romanesque design, imposing defensive towers and the impressive Castle of the Electors. Set sail for Rüdesheim at 11:00 am and relax on board this afternoon. In the early evening, arrive to Rüdesheim, a lively wine village located in the heart of the Rhine River area. Set sail at 10 pm
Optional: Koblenz City Walk
Optional: Rüdesheim City Tour
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 7 - Morning in Mannheim, Afternoon in Speyer
This morning arrive to Mannheim located at the meeting point of the Rhine and Neckar Rivers. Mannheim is full of streets lined with Baroque architecture. The water tower is the civic symbol of this city and is located just east of the city center. The city also boasts one of the loveliest parks in Europe, the Luisenpark. The park contains numerous rose arboretums, the picturesque Chinese Tea House and the 675-foot tall Telecommunications Tower. Sail to Speyer at 1:00 pm. Originally inhabited by the Celts around 500 B.C., the city is most famous for its beautiful red sandstone Cathedral, which remains a fine example of Romanesque architecture and is undoubtedly the city's most prized landmark as well as a UNESCO World Heritage Site. This evening, set sail for Strasbourg at 7:30 pm
Optional: Mannheim City Tour**
Optional: Heidelberg City Tour**
Optional: Speyer City Walk
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 8 - Full Day in Strasbourg
Today enjoy a full day in Strasbourg. Straddling French and German culture, the entire city center of Strasbourg has been declared a UNESCO World Heritage Site. Of special note is the staggering Gothic Cathedral, an exquisite example of late Gothic architecture. For over 200 years the Cathedral stood as the world's tallest building, and it currently houses one of the finest astronomical clocks in existence. There are many other medieval churches to be seen here, as well as the former town hall set in the German renaissance style. Set sail for Basel at 6 pm
Optional: Strasbourg City Tour
Optional: Alsace Excursion
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 9 - Trail to Zurich
This morning disembark your ship. Transfer to the rail station in Basel on your own where you will depart for Zurich. Upon arrival to Zurich, transfer to your hotel on your own. This evening to free to begin exploring Zurich
Overnight: Zurich
Meals: Breakfast DAY 10 - Zurich City Tour
This morning join a panoramic city tour which will take you past the castle-like National Museum, the shopping and business centre on Bahnhofstrasse and the Limmatquai with its medieval Old Town. Travel uphill on the cog-wheel railway (Dolderbahn) into the “Zürichberg” district for some fantastic photo opportunities, and finally, stop in the Old Town to admire the world famous Chagall windows adorning the Fraumünster Church. The remainder of the day is free to discover Zurich on your own
Optional: Gold & Silver Coast
Overnight: Zurich
Meals: Breakfast DAY 11 - Depart for the USA
This morning, transfer to the airport for your departure flight
Meals: Breakfast *Optional tours may be pre-purchased as a package for a discounted rate. Tours will be available for purchase separately on board the ship. **Excursions operate at the same time. |
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Optionals | Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. | | Amsterdam to Basel Optional Shore Excursion Package A | Day #2 |
01 Apr 2013 - 30 Nov 2013 $181
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Optional Excursion Discount Package includes:
1. Amsterdam City Tour with canal cruise
Enjoy a city tour of Amsterdam. Today, the city has one of the largest historic centres in Europe with about 7,000 registered historic buildings. View the Royal Palace, National Monument, Skinny Bridge and Albert Cuyp market. Also, enjoy a cruise on one of the scenic canals.
2. Dusseldorf and Cologne City Tour
Enjoy Dusseldorf, one of Germany's most populous cities. Numerous corporations call this city home, however the heart of its people can be found in the Old Town where residents gather at clusters of restaurants, bars and galleries. Continue on to Cologne, one of Germany's oldest cities known for its vibrant art scene. Walk through the narrow streets viewing St. Martin Church and the impressive Cologne Cathedral.
3. Rüdesheim City Tour
Rüdesheim is a lively wine village located in the heart of the Rhine River area. Your walk will take you past the quaint wine taverns that line the city's streets, and continue onto Siegfried's Musical Museum, where you may view various mechanical instruments including barrel organs and music boxes.
4. Heidelberg City Tour
Heidelberg is the world-famous university city on the Neckar River. Visit the castle, a formerly beautiful residence made of red sandstone has been a ruin since destruction in the 17th century. From the Grand Terrace of the castle garden, enjoy wonderful views of the city and the Neckar River. Continue to visit Old Town to see the Karl-Theodor Bridge, the late Gothic Holy Ghost Church, Town Hall and the Old University.
5. Strasbourg City Tour
Enjoy a tour of Strasbourg which straddles French and German culture. The whole city is delcared a UNESCO World Heritage Site. Of special note is the staggering Gothic Cathedral, an exquisite example of late Gothic architecture. It currently houses one of the finest astronomical clocks in existence.
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| Amsterdam to Basel Optional Shore Excursion Package B | Day #2 |
01 Apr 2013 - 30 Nov 2013 $221
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Optional Excursion Discount Package includes:
1. Amsterdam City Tour with canal cruise
Enjoy a city tour of Amsterdam. Today, the city has one of the largest historic centres in Europe with about 7,000 registered historic buildings. View the Royal Palace, National Monument, Skinny Bridge and Albert Cuyp market. Also, enjoy a cruise on one of the scenic canals.
2. Dusseldorf and Cologne City Tour
Enjoy Dusseldorf, one of Germany's most populous cities. Numerous corporations call this city home, however the heart of its people can be found in the Old Town where residents gather at clusters of restaurants, bars and galleries. Continue on to Cologne, one of Germany's oldest cities known for its vibrant art scene. Walk through the narrow streets viewing St. Martin Church and the impressive Cologne Cathedral.
3. Cochem City walk
Cochem city walk will let you experience this quaint German town known best for its late-Gothic castle and restored timber-framed houses. Enjoy the idyllic setting amid vine-clad hills, and colorful riverside promenades as you visit Reichsburg Castle. End the tour with an opportunity for wine tasting.
4. Rüdesheim City Tour
Rüdesheim is a lively wine village located in the heart of the Rhine River area. Your walk will take you past the quaint wine taverns that line the city's streets, and continue onto Siegfried's Musical Museum, where you may view various mechanical instruments including barrel organs and music boxes.
5. Mannheim City Tour
Enjoy a walk through this city, located at the meeting point of the Rhine and Neckar Rivers. Step back in time as you stroll the streets lined with Baroque architecture or view the massive Electoral Palace and Chapel. This city also boasts one of the loveliest parks in Europe, the Luisenpark.
6. Speyer City walk
Speyer was originally inhabited by the Celts around 500 B.C. This city is most famous for its beautiful red sandstone Cathedral, which remains a fine example of Romanesque architecture. View this prized landmark, as it is also a UNESCO World Heritage Site.
7. Strasbourg City Tour
Enjoy a tour of Strasbourg which straddles French and German culture. The whole city is delcared a UNESCO World Heritage Site. Of special note is the staggering Gothic Cathedral, an exquisite example of late Gothic architecture. It currently houses one of the finest astronomical clocks in existence.
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| Amsterdam to Basel Optional Shore Excursion Package C | Day #2 |
01 Apr 2013 - 30 Nov 2013 $325
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Optional Excursion Discount Package includes:
1. Amsterdam City Tour with canal cruise
Enjoy a city tour of Amsterdam. Today, the city has one of the largest historic centres in Europe with about 7,000 registered historic buildings. View the Royal Palace, National Monument, Skinny Bridge and Albert Cuyp market. Also, enjoy a cruise on one of the scenic canals.
2. Holland Waterland excursion
Have a short stroll through the village of Volendam, built on the shore of the former Zuiderzee. Next, visit a local cheese farm where you will learn how Dutch cheese is made. Enjoy a short walk through Edam, famous for its cheese, and also see the village Tower with its carillon.
3. Dusseldorf and Cologne City Tour
Enjoy Dusseldorf, one of Germany's most populous cities. Numerous corporations call this city home, however the heart of its people can be found in the Old Town where residents gather at clusters of restaurants, bars and galleries. Continue on to Cologne, one of Germany's oldest cities known for its vibrant art scene. Walk through the narrow streets viewing St. Martin Church and the impressive Cologne Cathedral.
4. Cochem City walk
Cochem city walk will let you experience this quaint German town known best for its late-Gothic castle and restored timber-framed houses. Enjoy the idyllic setting amid vine-clad hills, and colorful riverside promenades as you visit Reichsburg Castle. End the tour with an opportunity for wine tasting.
5. Koblenz City walk
Visit Koblenz, the site where the Mosel River flows into the Rhine River. You can admire the town's old quarter, which was severely damaged during World War II and then rebuilt. Visit the Emperor Wilhelm Memorial at the famous German Corner, and the Schaengal Fountain at the town hall.
6. Rüdesheim City Tour
Rüdesheim is a lively wine village located in the heart of the Rhine River area. Your walk will take you past the quaint wine taverns that line the city's streets, and continue onto Siegfried's Musical Museum, where you may view various mechanical instruments including barrel organs and music boxes.
7. Heidelberg City Tour
Heidelberg is the world-famous university city on the Neckar River. Visit the castle, a formerly beautiful residence made of red sandstone has been a ruin since destruction in the 17th century. From the Grand Terrace of the castle garden, enjoy wonderful views of the city and the Neckar River. Continue to visit Old Town to see the Karl-Theodor Bridge, the late Gothic Holy Ghost Church, Town Hall and the Old University.
8. Speyer City walk
Speyer was originally inhabited by the Celts around 500 B.C. This city is most famous for its beautiful red sandstone Cathedral, which remains a fine example of Romanesque architecture. View this prized landmark, as it is also a UNESCO World Heritage Site.
9. Strasbourg City Tour
Enjoy a tour of Strasbourg which straddles French and German culture. The whole city is delcared a UNESCO World Heritage Site. Of special note is the staggering Gothic Cathedral, an exquisite example of late Gothic architecture. It currently houses one of the finest astronomical clocks in existence.
10. Alsace and wine excursion
Visit Alsace, as you drive along the famous wine route, through picturesque landscapes and romantic villages. The first stop will be the beautiful village of Obernai. Stroll the streets lined with half-timbered houses to the town center marked with a belfry. Continue to a small village for a wine tasting.
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| Gold & Silver Coast 2:30 PM | Day #10 |
01 Apr 2013 - 31 Mar 2014 $42
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Spend the afternoon away from the city and experience the breathtaking landscapes surrounding Zurich. First, you will ascend 2,600 ft (800 m) to the Felsenegg viewpoint by Aerial Cable Car. From the viewpoint you will have the opportunity to see some of the best sights of Lake Zurich and the Alps that the area has to offer. The afternoon progresses with a relaxing ride on a ferry boat for a closer look at both the silver coast and the gold coast of the lake. The drive back to Zurich along the golden coast in the afternoon sun will allow you to learn first hand just how this region got its nickname.
Tour departs at 2:30 p.m. Please arrive 15 minutes prior to departure time. Pick-up in front of Fraumunster Church, Munsterhof, Zurich. Drop-off location to be advised locally.
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| Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. |
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Dates & Prices | Step 1: Select Your Choice of Cabin & Hotel Plans Step 2: Click a Date to Book Online
OR: Click here to create your own flexible vacation |
| Dates & Prices | Land/Cruise Only | Air & Land/Cruise | | Dates & Prices | Land/Cruise Only | | Dates & Prices | Air & Land/Cruise | | 2013 | Jun 26 (Sold Out) | $3129 | Call For Air | Jul 10 (Sold Out) | $3169 | 4269 | Jul 24
| $2929 | Call For Air | | Aug 8 | $2909 | 4109 | Sep 17 (Sold Out) | $3209 | Call For Air | | Create Your Own Flexible Vacation |
*Not Included:
Optional shore excursions, hotel to rail station and rail station to port transfers and gratuities.
Additional Information:
Due to physical constraints and space limitations, wheelchairs and walkers are not allowed on motor coaches and/or river cruises. There are no elevators or chair lifts on board. Kindly refer to our Terms for additional information.
Language: This itinerary is a multi-lingual cruise. Announcements and shore excursions may be conducted in another language, and an English translator will be provided.
Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information,
check our Visas page.
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| PLEASE NOTE: | When amending travel dates or number of nights, your flexible package will include flights and hotels only. You will have the opportunity to add additional services prior to finalizing your reservation. |
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| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. | | Passports and Visas | It is each traveler's responsibility to have a passport valid for at least 6 months after the date of travel and a visa if required. Please check the information at virgin-vacations.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has unstamped visa pages.
| | Trip Preparation | A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas) are in order and that you have enough prescription medications to last through the trip. We suggest that you make photocopies of passports, visas, and any other important travel documents and pack them separately from the originals. Pack a list of medications including dosage and generic names. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Avoid placing valuables such as cameras in your checked luggage.
| | Cell Phones & Calling Cards | You may wish to carry a cell phone while traveling overseas. Check with your cell phone provider if your phone will work in the destination(s) you are visiting. U.S. service is dominated by the CDMA technology standard, while most of the world uses the incompatible GSM standard. Some U.S. providers do offer GSM, but you may incur high international roaming fees. With GSM, however, you can often choose to have your phone unlocked and then add a local SIM card for lower fees. If you can access the Internet as you travel, you can take advantage of email or a Skype Internet telephone (VOIP) account for the best value. Alternatively, you may investigate renting a cell phone before you leave or buying an inexpensive phone locally.
When calling the U.S. from a foreign country, you may also use a prepaid calling card; normally, the only additional charge (besides the prepaid long distance charges) is a local fee of a few cents and possibly a connection fee if you are using your card at your hotel. It is best to check with the hotel’s reception desk prior to making phone calls to avoid unexpected charges.
| | Making Telephone Calls from One Country to Another | When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code + destination Country Code + Phone Number.
For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If the international number you wish to call starts with a 0 (zero), you must drop this starting digit when dialing the number.
| | Wireless Internet Access | Passengers traveling with WiFi enabled devices (such as a personal computer, smartphone, tablet, or digital audio player) may be able to connect to the internet via a wireless network access point (or hotspot). WiFi access in hotels and/or cruise lines often involves a fee which, in some cases, can be very expensive. Passengers requiring internet access can often locate free WiFi hotspots such as libraries or coffee shops. Hotspots can often be located and planned in advance via an online search. Planning ahead may help avoid unnecessary fees.
| | Staying Healthy While Traveling | All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal health-care provider, the Centers for Disease Control (www.cdc.gov) and/or theWorld Health Organization (http://www.who.int/en/) for their recommendations.
There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
- Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
- Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
- If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
- Wash your hands regularly and carry hand sanitizer.
- Where appropriate, pack sunscreen and insect repellant (for both active and warm destinations).
- You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
| | Climate & Clothing | Germany - Spring and Autumn: 40–60°F, Summer: 65–80°F, Winter: 25–40°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Germany Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#austria-germany-europe-weather
| River Cruises - Temperatures vary according to regional climate and season. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
| Holland - Holland's climate is moderate year round. However, rain is frequent. Bring comfortable walking shoes, a sweater, clothes you can layer, an all-weather jacket, and an umbrella. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Holland Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#belgium-weather
| France - Spring and Fall: 45–60°F; Summer: 60–80°F; Winter: 30–45°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather coat.
France Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#france-weather
| Switzerland - Spring and Autumn: 35–55°F; Summer: 55–80°F; Winter: 25–35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Switzerland Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx
| | Book & Film Recommendations | Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests’ recommendations.
| | Book & Film Recommendations | Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests’ recommendations.
| EUROPEAN RIVER CRUISES: Books
Danube by Claudio Magris
Between the Woods and the Water by Patrick Leigh Fermor
Ballad of the Whiskey Robber by Julian Rubinstein
Invisible Bridge by Julie Orringer
The Case Worker by Gyorgy Konrád
Fatelessness by Imre Kertesz
Blue River Black Sea by Andrew Eames
EUROPEAN RIVER CRUISES: Films
The Sound of Music (1965)
Amadeus (1984)
| FRANCE: Books
60 Million Frenchmen Can’t be Wrong by Jean-Benoit Nadeau and Julie Barlow
The Discovery of France by Graham Robb
A Year in Provence by Peter Mayle
A Good Year by Peter Mayle
French Lessons: Adventures with Knife, Fork and Corkscrew by Peter Mayle
The Hunchback of Notre Dame by Victor Hugo
Chocolat by Joanna Harris
Narrow Dog to Carcassonne by Terry Darlington
The Sun King by Nancy Mitford
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| E-Tickets & Check-In Procedures |
Please review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the record locator (airline reservation number) and e-ticket number(s). At check-in, be prepared to provide your government issued identification (valid passport) and your e-ticket itinerary/ ticket numbers to the agent in order to receive your boarding pass.
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings.
An e-ticket (electronic ticket) represents the purchase of an airline seat. This form of ticket has replaced almost all formerly provided paper tickets. The e-ticket exists only as a digital record in the airlines computers. In most cases your reservation will be confirmed solely on the basis of your government-issued identification. However it may still be necessary to present the e-ticket itinerary which contains your specific reservation code and ticket number(s). Once confirmed, your luggage will be checked-in and a boarding pass provided.
Advance online check-in is available on some airlines. If available, you may enter your airline confirmation number or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter.
When e-tickets cannot be issued, you will receive paper tickets.
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in these documents, a separate voucher(s) confirming those services will be included. You will receive those tickets at your destination from a Virgin Vacations representative.
| | Airline Flights | Please check in at least three hours prior to the scheduled departure time to allow for security steps. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. Passengers connecting from another point within the USA should check their luggage through to their final destination, and although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, we recommend that you verify where your luggage is being sent. If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, you must ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, you must have the airlines responsible make alternate arrangements on your behalf as Virgin Vacations has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed for you.
Passengers are recommended to reconfirm their flights 72 hours prior to departure, and to reconfirm seat assignments, special meal requests and frequent flier numbers, as applicable. In the event of an airline schedule change, Virgin Vacations will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Virgin Vacations is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Virgin Vacations is unable to provide compensation for schedule changes or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Virgin Vacations of amended flight details in writing to service@virgin-vacations.com. Virgin Vacations cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
| | Connecting Flights | When connecting between flights in major international airports, you may need to pass through two or more security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late.
| | Airline Luggage Restrictions | Most international airlines are consistent with regard to the number and weight of the pieces you may check and bring onboard. Domestic carriers, both inside and outside of the USA, typically on small aircraft, may differ. Therefore, we suggest that you check in advance if you are concerned about size or weight restrictions of hand and/or checked luggage. The FAA now restricts carry-on baggage to one bag plus one personal item (purse, briefcase, laptop computer, etc.) per passenger and some airlines may have additional restrictions. Most airlines apply charges for checked bags. For detailed information regarding your airline's checked baggage policies please visit http://www.virgin-vacations.com/baggagefees.aspx. Airline policies vary and may change at any time. Virgin Vacations is not responsible for any excess luggage/ weight charges levied by an airline.
| | Airline Seats | Airline seats are confirmed whenever possible. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only. Even when seats are pre-assigned however, you may wish to contact the carrier one to two weeks prior to departure to reconfirm your seats. In many cases there are equipment changes after your initial booking which can cause airplane seating reconfiguration.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Virgin Vacations will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Airline Tickets | Most airline tickets are issued using special fares which cannot be changed or canceled without incurring additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the airline. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue replacement tickets.
| | Code-share Flights | Many airlines participate in alliances and special agreements with other airlines which permit passengers to travel from one point to another using more than one carrier. While your ticket may indicate that you are flying with one carrier (eg: Delta), you may find that you are actually seated in a plane belonging to another carrier (eg: Alitalia). Please review your airline itinerary carefully to determine which airline you should go to for check-in; if your flight is operated by a carrier other than the primary airline indicated on the itinerary, your itinerary will state "Flight Operated by (Airline)." If you have any concerns regarding which airline to check-in with, you may contact the airline directly or Virgin Vacations for clarification.
| | Luggage | All Virgin Vacations land tour packages allow one piece of luggage per person, plus carry-on bag. Please refer to “Airline Luggage Restrictions” for guidance regarding airline policies and charges for checked bags. As Virgin Vacations will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. Avoid placing valuables such as cameras in your checked luggage. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. See www.virgin-vacations.com/luggage.aspxfor Important Baggage Information for U.S. Travelers.
| U.S. Hazardous Materials Restrictions - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For more information, visit www.tsa.gov.
| | Avoiding Jet Lag | In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.
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| Arrival Procedures | Upon arrival, please complete immigration formalities and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after passing through Customs by the local representative who will be holding a Virgin Vacations sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Virgin Vacations transfer personnel, go to the Tourist Information Desk and ask them to page the Virgin Vacations representative or phone the number on your voucher.
| River Cruise Docking Locations in Amsterdam - The final docking location is determined by the Amsterdam Port Authorities and is subject to change. If you are arriving to the port independently, please go to the docking point listed below. If you are unable to locate your ship, please contact the ship at the telephone number provided in your tour documents to receive the most recent docking information. To help identify your ship, passengers traveling with Amadeus Diamond or Princess, or Elegant may notice a distinctive white pointed canopy tent on the sundeck of the vessel.
- Ship * Sailing Date * Itinerary * Amsterdam Dock
- Brilliant * Mar 26, 2013 * Amsterdam – Amsterdam * Ruijterkade oost, Steiger B
- Elegant * Mar 31, 2013 * Amsterdam – Amsterdam * Ruijterkade oost, Steiger B
- Brilliant * Apr 9, 2013 * Amsterdam – Amsterdam * Steiger 18 B
- Elegant * April 21, 2013 * Amsterdam – Amsterdam * Ruijterkade oost
- Elegant * April 28, 2013 * Amsterdam – Amsterdam * Steiger 18 B
- Elegant * April 28, 2013 * Amsterdam – Nuremberg * Steiger 18 B
- Princess * May 2, 2013 * Amsterdam – Basel * Ruijterkade oost, Steiger A
- Elegant * May 5, 2013 * Amsterdam – Amsterdam * Javakade, Iigplaats 1
- Elegant * May 12, 2013 * Amsterdam – Nuremberg * Javakade, Iigplaats 2
- Princess * May 16, 2013 * Amsterdam – Basel * To be announced
- Princess * June 27, 2013 * Amsterdam – Basel * To be announced
- Princess * July 11, 2013 * Amsterdam – Basel * Ruijterkade oost, Steiger B
- Princess * July 25, 2013 * Amsterdam – Basel * To be announced
- Brilliant * July 25, 2013 * Amsterdam – Nuremberg * To be announced
- Princess * August 9, 2013 * Amsterdam – Basel * Ruijterkade oost, Steiger B
- Princess * September 18, 2013 * Amsterdam – Basel * To be announced
- Brilliant * October 18, 2013 * Amsterdam – Nuremberg *Ruijterkade oost, Steiger A
Westerdoksedijk (West Dock) From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade for 1/2 mile to Westerdoksedijk.
Steiger From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade for 1/4 mile to the Steiger piers.
De Ruijterkade Oost (East Dock) From the Central Rail Station, when facing the harbor, turn right along De Ruyterkade. The docks are approximately 100 yards along the street.
Veemkade (Passenger Terminal) From the Central Rail Station, when facing the harbor, turn right along De Ruyterkade and travel less than half mile to the Passenger Terminal. Veemkade docks are located behind the Terminal building.
Javakade From the Central Rail Station, when facing the harbor, turn right along De Ruyterkade and travel a half mile passing the Passenger Terminal on your left. Turn left onto Javabrug (Java Bridge) and cross the bridge. At the end of the bridge, turn left onto Javakade.
Coenhaven The dock is located approximately 4 miles from the Central Rail Station. If you have not purchased a transfer from Virgin Vacations, it is advisable to take a taxi to the port. From the Central Rail Station, when facing the harbor, travel left along De Ruyterkade (S100). After 1.5 miles, make a slight left onto Tasmanstratt (S101) and follow the road making a slight right onto Nieuwe Hemweg (S101, continued). After 1.6 miles, turn right at Vlothavenweg and continue 1/2 mile. Turn right at Coenhavenweg.
To view a Map of the Amsterdam Docking Locations, visit virgin-vacations.com/european-river-cruise/ports-amsterdam.aspx
| Basel Port Information - The ship will dock at St. Johann's Passenger Boat Terminal.
Ports: Map
| | What To Do When Your Flight Is Delayed | Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, overseas or in the USA, the better we can respond. Virgin Vacations is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon your return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.
| | Departure Procedures | If your program includes departure transfers, instructions will be stated on your voucher or provided locally.
| | Transfers | Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.
Escorted tour programs include transfers, providing you have purchased airfare from Virgin Vacations to arrive and depart on the scheduled tour dates. If you are traveling independently, you may purchase the transfers from Virgin Vacations or contract your own method of transportation to the hotel or cruise ship.
The cost of a transfer is more expensive than hiring a taxi, as a Virgin Vacations transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money
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| Hotels | Virgin Vacations has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard rooms with two single beds and private facilities, unless you have specifically requested and paid for an upgrade. Room selection is strictly at the discretion of the hotel management. We reserve the right to make hotel substitutions with those of equal standard.
| | Hotel Check-in/ Check-out | Check-in time is usually 4pm or later. Check-out time is 12 noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.
| | River Cruises | Virgin Vacations has carefully selected each cruise ship based on overall quality, itinerary, price, food, service, and cleanliness. All cruise ship cabins are standard rooms with two single beds and private facilities, unless you have specifically requested and paid for an upgrade. Cabin selection is strictly at the discretion of the cruise ship management. We reserve the right to make ship substitutions with those of equal standard.
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| Eco & Sustainable Tourism | We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel to and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.
| | About Your Sightseeing | To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Virgin Vacations will decide based on the conditions whether to amend an itinerary.
| | Land Only Passengers (Escorted Tours) | Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Virgin Vacations should proceed directly to the hotel for checkin. The details of the hotel can be found in your documents.
| | Purchasing Tours Locally | On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Virgin Vacations Terms & Conditions for more information. www.virgin-vacations.com/terms.aspx#optional
| Independent Activities - Virgin Vacations itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Virgin Vacations is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses
| | Currency | We suggest getting a small amount of currency for the first country you're visiting before you leave the U.S. It is a good idea to carry a chart with you to help you convert U.S. dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most U.S. ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash or travelers checks, exchange them at banks where the rate is more favorable than at hotels or exchange bureaus. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller.
| European River Cruises - The Euro is the currency used aboard the ship. Please note that while calling at port, other currencies may be used depending on the country being visited.
We are not able to offer a money-changing service on board as this would contravene official regulations. Please use the official exchange offices at the harbors.
Ship Account and Payment:
There is a cashless system on board. All on board expenditures (in the bar, restaurant, shop, optional tours etc.) are added to the ship's account. At the end of the cruise, the closing invoice will be presented to the passengers for settlement. Payment can be made by cash in euro or by credit card (American Express, VISA, MasterCard, Diners Club). Please note we cannot except USD as a form of cash payment. Passenger's are not eligible for a Value Added Tax (VAT) refund for purchases made on board the ship.
| Germany - The Euro is the currency of Germany.
| Holland - The Euro is the currency of Holland.
| France - The Euro is the currency of France.
| Switzerland - The Swiss Franc is the currency of Switzerland.
| | Credit Cards | While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
Most US-issued credit cards rely on magnetic-strip technology rather than embedded microprocessor chips which are increasingly common overseas. These “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.
| | Shopping | Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.
We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally-crafted merchandise which you may not be able to find alone. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs.
While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!
About Tax-Free Shopping
Tax-Free Shopping (TFS) allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their shopping in some foreign countries. Currently, about 50 countries allow foreign visitors to have their taxes reimbursed. TFS is subject to national regulations such as minimum spend and restrictions on the types of products on which it can be claimed. TSF is currently available in Argentina, Australia, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Mexico, Morocco, The Netherlands, Norway, Poland, Portugal, Russian Federation, Singapore, Slovenia, Slovakia, Spain, South Africa, Sweden, Switzerland, Thailand, Turkey and the United Kingdom. Eligible countries and their specific regulations are subject to change at any time including the % of VAT which is reclaimable and the minimum purchase amount restriction. When planning to shop in a country with Tax-Free Shopping and to reclaim VAT/GST taxes, we recommend that you check the current regulations prior to completing your purchase. In many cases, stores will display signage such as “VAT Refunds for Tourists.” Normally, you will need to present your passport and receive a VAT Refund Application form(s) from the store along with an explanation of how to claim your refund. Sometimes this is completed at the airport upon departure or later via mail from your home. Service fees may apply. Alternatively, you may choose to work with a fee-based VAT Refund Service.
U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.
| Germany - In addition to large department stores featuring a wide range of goods, Germany has many specialized shops that feature high quality items such as optical instruments, knives, glassware, china, handcrafted toys, and antique books and maps, among many others.
| Holland - Special purchases include beautiful Delft blue pottery and pottery from Makkum and Workum, costume dolls, silverware from Schoonhoven, glass and crystal from Leerdam and diamonds from Amsterdam.
| France - In Paris, stores are open from 9 a.m. to 5:30 p.m., Monday through Saturday. Larger stores are open Sunday from noon until 6 p.m. Many large department stores and designer boutiques are located in Paris. The French countryside is known for its quaint shops, farm markets and vineyards. Good buys include lace, crystal, glass, and fine wines and liqueurs.
| Switzerland - Shopping in Switzerland offers a great chance to find the highest quality watches and knives, extravagant jewelry, and gourmet Swiss chocolates. Especially famous for cuckoo clocks, ranging from the simplest models to the most extraordinarily intricate, Swiss craftsmanship is unsurpassed.
| | Your Safety is Very Important |
Prior to your trip, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
- Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
- Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
- Do not leave valuables laying loose in your room. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
- Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
- Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard-to-replace valuables with you in your carry-on bag
- Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
- Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body.
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Virgin Vacations representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Virgin Vacations vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.
| European River Cruises - You are on a ship with a high safety standard and reliable crew. In case of emergency, we ask you to follow the instructions of your crew. Please take further information concerning safety from the notice on your cabin door. Life jackets will be distributed on the sundeck. When leaving the ship, exchange your cabin card for your personal land card at the reception. This card helps ensure your security by allowing the crew to immediately determine if all passengers are on board before continuing the cruise. While in port, please keep your cabin door locked.
| | Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
- Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
- Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
- Use only official taxis and check the change you receive from all taxi drivers and vendors;
- Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
- Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
- Don’t tip beggars;
- Wear the shoulder strap of your bag across your chest;
- Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
- ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
- If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.
| | Local Emergency Phone Numbers | Germany- Ambulance/Fire: 112
- Police: 110
| Holland
| France
| Switzerland- Ambulance: 144
- Fire: 118
- Police: 117
| | Languages | Germany - German is the local language. English is generally spoken in tourist areas.
| Holland - Dutch is the local language. English is generally spoken in tourist areas.
| France - French is the local language. English is generally spoken in tourist areas.
| | Electricity | Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.
| Germany - The voltage used is 230 volts.
| European River Cruises - The voltage used is 220 volts.
| Holland - The voltage used is 230 volts.
| France - The voltage used is 220 volts.
| Switzerland - The voltage used is 230 volts.
| | Code of Conduct | Germany - Shaking hands is a customary greeting and normal courtesies should be observed. First names are not used when being introduced, but after a relationship exists, using first names is appropriate. Politeness is highly valued, and saying hello and goodbye is important even in shops and restaurants.
| Holland - Shaking hands is the standard greeting. Common courtesies should be observed, and conservative casual dress is appropriate.
| France - Shaking hands is the standard greeting. Closer acquaintances and friends may kiss both cheeks. The form of personal address is simply Monsieur or Madame without a surname and people may not immediately offer to be familiar on a first name basis. Casual wear is appropriate, but more stylish dress would not be out of place. Smoking is prohibited on public transport and in cinemas and theaters.
| Switzerland - Cleanliness is of utmost importance in Switzerland and even accidental littering can result in a public scolding. Shaking hands is a standard greeting. When being introduced, it is important to shake hands with everyone, including children. Standard courtesies should be observed, and conservative casual dress is appropriate.
| | Gratuities | Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in U.S. Dollars or local currency equivalent. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.
| | Suggested Tipping: Escorted Tours |
Tour Manager (Coordinator; may or may not act as a guide): $7 per person per day
Driver (Provides chauffeur services and limited assistance with luggage) : $3 per person per day, $2 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): $3 per person per day of sightseeing, $2 per half day
Housekeeping: $3 per room per day
Hotel porters and wait staff: Included
| | Suggested Tipping: European River Cruises |
Crew: $16 per person per day, Tour Manager: $7 per person per day
Tips are appreciated and expected for good service in restaurants and other places. Restaurant bills often include a service charge. Gratuities for the Cruise Director may not be charged to your on board account and must be paid in cash. Tips for Cruise Directors may be left in the tip box at the front desk at the conclusion of the cruise.
| | Suggested Tipping: Independent Tours |
Hotels:
Porter: $3 per bag
Wait staff: 5-10% of the bill (lunch or dinner)
Housekeeping: $3 per person per day
Local Sightseeing Tours:
Guide: $3 per person per half day
Driver: $2 per person per half day
| Germany - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.
| Holland - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.
| France - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.
| Switzerland - Rounding up the bill is appreciated. Taxi drivers do not expect a gratuity and rounding up the fare is usually sufficient.
| | Food and Meals | As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Virgin Vacations cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure to info@virgin-vacations.com.
| | Holidays - Germany | | Holidays 2013 | | Jan 1 | New Year's Day | Jan 6 | Feast of the Epiphany | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 9 | Ascension Day | May 20 | Whit Monday | | May 30 | Corpus Christi | Aug 15 | Feast of the Assumption | | Oct 3 | Day of Unity | | Oct 31 | Day of Reformation | Nov 1 | All Saints' Day | Nov 20 | Day of Prayer and Repentance | Dec 24 | Christmas Eve | Dec 25 | Christmas Day (First Day) | Dec 26 | Christmas (Second Day) | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | New Year's Day | Jan 6 | Feast of the Epiphany | Apr 18 | Good Friday | Apr 20 | Easter | Apr 21 | Easter Monday | May 1 | Labor Day | May 29 | Ascension Day | Jun 9 | Whit Monday | | Jun 19 | Corpus Christi | Aug 15 | Feast of the Assumption | | Oct 3 | Day of Unity | | Oct 31 | Day of Reformation | Nov 1 | All Saints' Day | Nov 19 | Day of Prayer and Repentance | Dec 24 | Christmas Eve | Dec 25 | Christmas Day (First Day) | Dec 26 | Christmas (Second Day) | Dec 31 | New Year's Eve |
| *Please note: Feast of the Epiphany, Corpus Christi, Feast of the Assumption, Day of Reformation, All Saints' Day and Day of Prayer and Repentance are not observed in all areas. | | Holidays - Holland | | Holidays 2013 | | Jan 1 | New Year's Day | | Jan 6 | Feast of the Epiphany | | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | Apr 30 | Queen's Day | May 5 | Liberation Day | May 9 | Ascension Day | May 20 | Whit Monday | Dec 5 | St. Nicholas' Eve | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | New Year's Day | | Jan 6 | Feast of the Epiphany | | Apr 18 | Good Friday | Apr 20 | Easter | Apr 21 | Easter Monday | Apr 30 | Queen's Day | May 5 | Liberation Day | May 29 | Ascension Day | Jun 9 | Whit Monday | Dec 5 | St. Nicholas' Eve | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day | Dec 31 | New Year's Eve |
| | | Holidays - France |
| Holidays 2013 | | Jan 1 | New Year's Day | | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 8 | WWII Victory Day | May 9 | Ascension Day | May 20 | Whit Monday | Jul 14 | Bastille Day | Aug 15 | Feast of the Assumption | Nov 1 | All Saints' Day | Nov 11 | Armistice Day | Dec 25 | Christmas Day |
| | Holidays 2014 | | Jan 1 | New Year's Day | | Apr 18 | Good Friday | Apr 20 | Easter | Apr 21 | Easter Monday | May 1 | Labor Day | May 8 | WWII Victory Day | May 29 | Ascension Day | Jun 9 | Whit Monday | Jul 14 | Bastille Day | Aug 15 | Feast of the Assumption | Nov 1 | All Saints' Day | Nov 11 | Armistice Day | Dec 25 | Christmas Day |
| | | Holidays - Switzerland | | Holidays 2012 | | Jan 1 | New Year's Day | | Apr 6 | Good Friday | | Apr 8 | Easter | | Apr 9 | Easter Monday | | May 1 | Labor Day | May 28 | Whit Monday | Jun 71 | Corpus Christi | Aug 1 | Swiss National Day | Aug 15 | Feast of the Assumption | Nov 1 | All Saints’ Day | Nov 11 | Independence Day | Dec 25 | Christmas Day | Dec 26 | St. Stephen’s Day |
| | Holidays 2013 | | Jan 1 | New Year's Day | | Jan 2 | Berchtolds Day | | Mar 29 | Good Friday | | Mar 31 | Easter | | Apr 1 | Easter Monday | | May 1 | Labor Day | | May 9 | Ascension Day | May 20 | Whit Monday | Aug 1 | Swiss National Day | Sep 15 | Swiss Federal Fast | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St. Stephen’s Day | Dec 31 | New Year's Eve |
| | Disabled Facilities - European River Cruises | Due to physical constraints and space limitations, wheelchairs and walkers are not allowed on motor coaches and/or river cruises. There are no elevators aboard the ship, so passengers will be required to climb stairs to access the different decks of the ship. Kindly refer to our Terms for additional information.
| | Embarkation | Embarkation will begin at 4 pm unless otherwise noted in your trip itinerary. Check your itinerary carefully for the port of embarkation and disembarkation. In the event that you arrive independently to the port of embarkation, note the location carefully. Please ensure that you are always on board before the ship's scheduled time of departure. For same day directions, please contact the Senior Cruise Director.
| | Disembarkation | You will receive all relevant information concerning disembarkation in detail by your cruise director on the afternoon of your last day onboard. Passengers who have purchased a transfer will be required to place their luggage outside of their cabin a few hours prior to their scheduled time of departure. Details will be advised locally. All passengers and luggage must be off board the ship at the final disembarkation time noted in your itinerary.
| | On Your Cruise - European River Cruises | Attire:
River cruise dress code is always casual. Modest attire (no bathing suits or shorts) is requested in the dining room at all meals. Remember to pack comfortable walking shoes and an umbrella.
Language:
The official language on board is English, although other languages may be spoken. All announcements and information sheets will be provided in English. Optional tours may be performed by a bilingual guide.
Meals and Dietary Restrictions:
Seating will be allocated on the day of embarkation and will remain the same throughout the cruise. Please see your Maitre d'hotel who is at your disposal for special needs. Passengers requiring special diet must advise Virgin Vacations Cruises at the least 20 days prior to departure. However we are pleased to assist within the limits of those products available on board.
Smoking:
Smoking is only allowed in designated areas on the sundeck. Please do not throw cigarettes overboard.
Amenities:
A hairdryer is supplied to all cabins. Laundry service is available on board for an additional charge, however the ship is not equipped to care for dry cleaning. Charges are displayed on board. Valuables can be deposited in the cabin safe.
Excursions:
During your journey you will have the opportunity to take part in a variety of shore excursions. If you have not pre-booked the excursions, there will be an opportunity to do so on board with your Cruise Director. Some shore excursions are offered for on board purchase provided there are a minimum number of participants. Excursions will be charged to your on board account (VISA, Mastercard, American Express) or can be paid for in euro. Note we cannot accept USD as payment for shore excursions. Please see Virgin Vacations Terms & Conditions for more information.
http://virgin-vacations.com/terms.aspx#optional
Walking:
River Cruise tours dock at inland towns and excursions may include a fair amount of walking on uneven or cobblestone streets. There are no elevators aboard the ship, so passengers will be required to climb stairs to access the different decks of the ship. Many ports have limited ramps. You may also experience "double-docking." In some ports, where there are limited docks available for the number of visiting ships, you may find your ship docked adjacent to another and may have to walk across one or more other river cruise ships before reaching the dock area.
Ports:
For information about the ports of embarkation and disembarkation, please visit http://virgin-vacations.com/european-river-cruise/about-ports.aspx.
Children:
The vessels do not maintain facilities or services for children aboard the cruise. We regret that we cannot accommodate children under 8 years of age.
Telephone:
All cabins are equipped with direct dialing for an additional fee. If you need to be contacted while on board the ship, please provide the emergency numbers outlined in your documents to family and/or friends. It is possible that the emergency numbers are out of the telephone network at the time of dialing. If this is the case, a message will be provided by the telephone company in German. It is advisable to hang-up and dial a short time later.
Email and Post:
You are able to send and receive emails on the computer on board for a small fee on the MS Elegant, Diamond, Royal, Brilliant and Princess. Internet access will not be available on board the MS Classic and Rhapsody. Any mail with postage can be handed in at the reception. It will be posted at the next port of call.
| | Water Level | A rise or fall in the river water level can prevent the ship from passing under bridges and/or moving further along the river. This may cause part or all of the cruise itinerary to be operated by motor coach. If this becomes necessary, Virgin Vacations will endeavor to provide equal or similar services, however no cruise will be canceled and no monetary compensation will be made for those changes. A fluctuation in water level can change in a matter of hours and may occur at any time of the year. In this case, the situation will be closely monitored by captain and crew to ensure services are delivered with as few substitutions as possible. If you have planned independent travel prior to the cruise it is advisable to leave local contact information with Virgin Vacations before departing the USA. Should an embarkation point be changed, Virgin Vacations will attempt to contact passengers by phone or email.
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