| | 19 Day Danube River Cruise with Warsaw, Krakow, Budapest, Prague, Dresden & Berlin | from
$5479
Land Only | | from
$6319*
Air & Land | |
Highlights | Escorted Package Includes - Flights NYC-Warsaw, Berlin-NYC
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- 17 nights accommodations
- All transfers, baggage handling & port fees
- 33 meals: 17 breakfasts, 6 lunches, 10 dinners
- Services of English-speaking tour manager & cruise director
- Shore excursions per itinerary
- Entrance fees per itinerary
- Wireless audio system for excursions
Special Features - Royal Route, Warsaw
- Wawel Castle, Krakow
- Vienna City Tour
- Nuremberg City Tour
- Prague City Tour
- Berlin City Tour
River Cruise Features & Amenities - Captain's Welcome Dinner and Farewell Dinner
- Unlimited wine and beer with dinners
- Locally inspired recipes
- Early riser breakfast in addition to buffet breakfast
- Bottled water replenished daily in your stateroom
- Late night snack
- Complimentary Wi-Fi access in public areas
- Self-serve coffee and tea station
- Lounge serving premium spirits
- Daily entertainment including an on-board musician
- Fitness center
- Non-smoking ship interior
- Shore excursions conducted exclusively in English by licensed guides
Also Available |
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Itinerary |  DAY 1, Monday - Depart the USA
Depart the USA for Poland. Your flight includes meals, drinks and in-flight entertainment DAY 2, Tuesday - Arrive in Warsaw
Arrive and transfer to your hotel. Balance of the day at leisure. This evening, enjoy a welcome drink and orientation with your tour director, followed by dinner
Overnight: Warsaw
Meals: Dinner DAY 3, Wednesday - Warsaw City Tour
This morning, a tour of Warsaw includes both banks of the Vistula River. Visit Lazienki Park to view Chopin's Monument, then travel along the Royal Route with its historic monuments and residences toward the Warsaw Ghetto and the Jewish Cemetery. Walk through the cobbled streets to the Market Square. View the Cathedral of St. John and the Royal Castle. Balance of the day at leisure
Overnight: Warsaw
Meals: Breakfast DAY 4, Thursday - Jasna Gora Monastery
Travel south to Czestochowa to see the Paulite Monastery at Jasna Gora, a place of devout pilgrimage by Polish Catholics and home to the Black Madonna, a portrait of Our Lady that is said to have miraculous powers. Drive to Krakow, former residence of the Polish kings
Optional: Wieliczka Salt Mine
Overnight: Krakow
Meals: Breakfast, Dinner DAY 5, Friday - Krakow City Tour, Auschwitz
This morning, enjoy a tour of medieval Krakow, including a visit to the 16th century Wawel Royal Castle District. Visit the Jewish Quarter and view Oskar Schindler's factory. Continue to the Old Town and Market Square to view St. Mary's Church and the Renaissance Cloth Hall. This afternoon drive to the town of Oswiecim where the Nazis built Auschwitz, their largest concentration and death camp. It has remained as a state museum to keep evidence of the Nazi terror. A local guide will give an introduction on the subject and show a movie with historic film material showing footage of the Red Army liberating the camp in 1945. The visit includes a guided tour of the Auschwitz Concentration Camp Museum and a stop at the former Birkenau Extermination Camp
Overnight: Krakow
Meals: Breakfast DAY 6, Saturday - Scenic Drive to Budapest
Today drive through the scenic Tatra Mountains and the wooded countryside of Slovakia before reaching the Danube Valley and the twin cities of Buda and Pest
Optional: Dinner & Show in Budapest (PM)
Overnight: Budapest
Meals: Breakfast DAY 7, Sunday - Budapest City Tour, Embarkation
This morning enjoy time at leisure in Budapest. In the afternoon, your city tour begins in Pest with a chance to view the Parliament, Royal Palace and Heroes' Square. Cross the Danube over the Elizabeth Bridge to the Buda Hills. Visit Mount Gellert, then continue to Castle Hill to see the 13th century Matthias Coronation Church. From Fishermen's Bastion, enjoy a panoramic view of the city. The tour will end at the ship for embarkation. Tonight, enjoy a gala welcome dinner on board as you set sail from Budapest at 10 pm
Optional: Budapest Jewish Interest Tour (AM)
Overnight: Cruise
Meals: Breakfast, Dinner DAY 8, Monday - Bratislava City Tour
This morning enjoy scenic sailing and lunch onboard. Arrive in Bratislava this afternoon. Enjoy a guided tour of Bratislava, capital of Slovakia, which ranks among the youngest capital cities of Europe, yet retains a rich history dating back more than 2000 years. Walk through the historic town center, characterized by its Gothic-Baroque architecture, and view such sites as St. Martin’s Cathedral, the Town Hall and the Franciscan church, which dates to the 13th century. This evening set sail for Vienna
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 9, Tuesday - Full Day in Vienna
Your morning tour of Vienna begins with a drive along the famed Ringstrasse, Vienna's main boulevard. View the hub of the Hapsburg Empire, and walk the courtyards to view sites such as the Vienna State Opera House, Parliament and St. Stephen's Cathedral. Enjoy the afternoon at leisure
Optional: Schonbrunn Palace Tour (PM)
Optional: Classical Viennese Concert (PM)
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 10, Wednesday - Melk Abbey
This morning arrive in Durnstein, and enjoy free time to stroll this quintessential village in the heart of the Wachau wine district. Continue cruising late this morning and relax on board as you sail through the scenic Wachau Valley. Later, enjoy a guided tour of the historic Benedictine Abbey in Melk, considered one of the finest examples of Baroque architecture in Europe. On the tour you will have the opportunity to view the abbot's chambers, the Kaiser's walk and the library. Depart this evening just before dinner
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 11, Thursday - Afternoon in Passau
This morning the ship will make a brief technical stop to drop off passengers joining the optional tour to Salzburg. The ship will continue sailing, and arrive to Passau this afternoon where remaining guests will have the opportunity to explore the city independently. Most well known for St. Stephen's Cathedral and its historic Altstatd, or Old City district, the city boasts many fine examples of Baroque and Gothic architecture. In the early evening, all passengers will rejoin the ship and set sail for Regensburg just before dinner
Optional: Full Day Tour of Salzburg
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 12, Friday - Full Day in Regensburg
Enjoy a walking tour of Regensburg, built in 179 BC by the Romans, today it stands as one of the largest and most well preserved cities in Bavaria. The tour includes such sights as the Old Town Hall, the Dom St. Peter, the Roman Gates at Porta Pretoria, and one of the oldest stone bridges over the Danube. Enjoy an afternoon at leisure and depart for Nuremberg just after dinner
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 13, Saturday - Afternoon in Nuremberg
Today, enjoy the morning at leisure on board. After lunch, join a guided tour of Nuremberg that includes such sights as the Palace of Justice, the Market Square and the Church of Our Lady. After the tour, stroll through the shops on your own before returning to the ship for the Captain's Farewell Dinner
Overnight: Cruise
Meals: Breakfast, Lunch, Dinner DAY 14, Sunday - Afternoon in Prague
This morning disembark from the ship. Drive to Prague and arrive to your hotel in the early afternoon. Enjoy the remainder of the day at leisure
Overnight: Prague
Meals: Breakfast DAY 15, Monday - Prague City Tour
A morning tour of Prague includes a visit to the Royal Hradcany Castle district, former residence of the Bohemian Kings. Enjoy magnificent views of the Charles Bridge and Lesser Town below and see the elegant courtyards, St George Basilica and the St. Vitus Cathedral. Continue to the Jewish Quarter, and the Old Town Square to view the famous Astronomical Clock and the Town Hall. Balance of the day at leisure
Optional: Terezin (PM)
Overnight: Prague
Meals: Breakfast DAY 16, Tuesday - Walking Tour of Dresden
Today cross Saxony to the Baroque art city of Dresden, also known as "the Florence on the Elbe River." Enjoy a walking city tour to view sights including Zwinger Palace, the Semper Opera and the newly rebuilt Frauenkirche. Enjoy the evening at leisure
Overnight: Dresden
Meals: Breakfast, Dinner DAY 17, Wednesday - Berlin City Tour
This morning, drive to Berlin. Upon arrival, enjoy a guided tour of Berlin. View the major sights of the city, including the Reichstag building, Brandenburg Gate and Checkpoint Charlie, the remaining symbol of the former Berlin Wall. View the Unter den Linden Street and Kurfurstendam, as well as the State Opera House and the cathedral. Balance of the day at leisure
Overnight: Berlin
Meals: Breakfast DAY 18, Thursday - Day at leisure
Today, enjoy a full day at leisure in Berlin
Optional: Potsdam Tour (AM)
Overnight: Berlin
Meals: Breakfast DAY 19, Friday - Depart for the USA
Transfer to the airport for your departure flight
Meals: Breakfast |
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Optionals | Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. | | Wieliczka Salt Mine | Day #4 |
01 Nov 2012 - 31 Dec 2013 $65
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Legend has it that the salt mines in Wieliczka were part of a dowry from the Hungarian princess, Kinga, when she wed Boleslaw the Shy over 700 years ago, making the Wieliczka Salt Mine one of the oldest in Europe. The mine's historical importance, as well as the amazing works of art carved into the walls by miners, have earned the Wieliczka Salt Mine a place on the UNESCO World Cultural Heritage list. You will be guided with a group on a route through 3 levels of underground galleries and chambers.
Pick-up and drop-off at hotel. Times to be arranged locally.
This tour is not recommended for travelers that have difficulty walking on uneven and/or steep terrain.
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| Dinner & Show in Budapest | Day #6 |
01 Apr 2013 - 31 Dec 2014 $89
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This evening travel to the outskirts of Budapest for a traditional Hungarian dinner set amongst the foothills of a forested reservation. While dining, you will be entertained by colorfully dressed dancers performing a variety of folk dances accompanied by live gypsy music.
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| Budapest Jewish Interest Tour | Day #7 |
16 May 2013 - 22 Oct 2013 $65
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This tour highlights the different aspects of Budapest's rich Jewish heritage. Begin with a visit to the Great Dohany Synagogue which ranks among one of the top sights of Budapest. This Moorish style building is Europe's largest and the world's second largest Synagogue. Additionally, view the Jewish Museum, the Tree of Life and the Raoul Wallenberg Memorial. Finally travel to a different section of town to explore the chilling Hungarian Holocaust Museum.
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| Schonbrunn Palace Tour | Day #9 |
01 Apr 2013 - 31 Dec 2013 $59
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Enjoy a guided tour of Schonbrunn Palace, once the summer residence of the Hapsburg emperors. Our tour includes a visit to the magnificent baroque apartments and free time to stroll through the magnificent garden grounds
***Tours operating from Nov 23 - Dec 26 will include the Schonbrunn Christmas Market
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| Classical Viennese Concert | Day #9 |
01 Apr 2013 - 31 Dec 2013 $72
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What better way to dive into the heart of Viennese culture than to enjoy a delightful evening in the City of Music, the center of the Western musical world since Renaissance times. Attend a fantastic concert performance in the city and enjoy the ambiance of a world-class concert hall, the epitome of the refined life, as you appreciate the classical masterpieces of Wolfgang Amadeus Mozart and Johann Strauss, two of Vienna's most famous citizens. Listen in awe as the musicians bring to life the passionate strains of Mozart, a child prodigy who blossomed into one of history's greatest composers and Strauss, the Waltz King, who composed the Blue Danube, arguably the world's most famous waltz. The chamber orchestra is accompanied by a professional dance performance, recalling the golden age of the 19th-century Viennese ballrooms. At intermission, sip a glass of sparkling wine and mingle with the audience before returning for the conclusion of the concert.
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| Full Day Tour of Salzburg | Day #11 |
01 Apr 2013 - 31 Dec 2013 $104
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Full day excursion to Salzburg, the birthplace of Mozart and famous cultural setting for the Sound of Music. Once ashore, enjoy a walking city tour to see some of the most historic sights for which Salzburg is known, including Mirabella Palace, the house where Mozart lived, Nonnberg Abbey, Salzburg Cathedral, and St. Peter's Cemetery. Enjoy lunch at a local restaurant and time at leisure to explore the streets of Salzburg on your own.
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| Half Day Terezin Tour | Day #15 |
01 Apr 2013 - 31 Dec 2014 $69
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Visit the site of the Nazi camp of Terezin, a place of suffering and inhumanity for over 150,000 prisoners. On arrival, walk the camp's ghettos where more than 35,000 Jews lost their lives. The tour includes visits to the Memorial of National Martyrdom, the Small Fortress, and the Museum of Ghetto.
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| Potsdam Tour | Day #18 |
01 Jan 2013 - 31 Dec 2013 $69
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Explore Potsdam, the "City of Palaces." Visit Cecilienhof Palace, where Roosevelt, Churchill and Stalin met in 1945 for the Potsdam Conference and where they created post World War II Europe. Another stop is made at Sanssouci Palace, the former summer residence of the Prussian kings and German emperors. During a walking tour of the castle grounds, pass the old wind mill, explore the gardens and see the burial place of Frederick the Great.
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| Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. |
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Dates & Prices | Step 1: Select Your Choice of Cabin & Hotel Plans Step 2: Click a Date to Book Online
OR: Click here to create your own flexible vacation |
| Dates & Prices | Land/Cruise Only | Air & Land/Cruise | | Dates & Prices | Land/Cruise Only | | Dates & Prices | Air & Land/Cruise | | 2013 | | Sep 2 | $4949 | 5789 | Sep 16 (Sold Out) | $5159 | 6009 | Sep 30 (Sold Out) | $4519 | 5379 | Oct 14 (Sold Out) | $4519 | 5319 | | Create Your Own Flexible Vacation |
*Not Included:
Optional shore excursions and gratuities.
Additional Information:
Land/Cruise only price does not include arrival/departure transfers.
Due to physical constraints and space limitations, wheelchairs and walkers are not allowed on motor coaches and/or river cruises. There are no elevators or chair lifts on board. Kindly refer to our Terms for additional information.
Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information,
check our Visas page.
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| PLEASE NOTE: | When amending travel dates or number of nights, your flexible package will include flights and hotels only. You will have the opportunity to add additional services prior to finalizing your reservation. |
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| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. | | Passports and Visas | It is each traveler's responsibility to have a passport valid for at least 6 months after the date of travel and a visa if required. Please check the information at virgin-vacations.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has unstamped visa pages.
| | Trip Preparation | A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas) are in order and that you have enough prescription medications to last through the trip. We suggest that you make photocopies of passports, visas, and any other important travel documents and pack them separately from the originals. Pack a list of medications including dosage and generic names. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Avoid placing valuables such as cameras in your checked luggage.
| | Cell Phones & Calling Cards | You may wish to carry a cell phone while traveling overseas. Check with your cell phone provider if your phone will work in the destination(s) you are visiting. U.S. service is dominated by the CDMA technology standard, while most of the world uses the incompatible GSM standard. Some U.S. providers do offer GSM, but you may incur high international roaming fees. With GSM, however, you can often choose to have your phone unlocked and then add a local SIM card for lower fees. If you can access the Internet as you travel, you can take advantage of email or a Skype Internet telephone (VOIP) account for the best value. Alternatively, you may investigate renting a cell phone before you leave or buying an inexpensive phone locally.
When calling the U.S. from a foreign country, you may also use a prepaid calling card; normally, the only additional charge (besides the prepaid long distance charges) is a local fee of a few cents and possibly a connection fee if you are using your card at your hotel. It is best to check with the hotel’s reception desk prior to making phone calls to avoid unexpected charges.
| | Making Telephone Calls from One Country to Another | When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code + destination Country Code + Phone Number.
For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If the international number you wish to call starts with a 0 (zero), you must drop this starting digit when dialing the number.
| | Wireless Internet Access | Passengers traveling with WiFi enabled devices (such as a personal computer, smartphone, tablet, or digital audio player) may be able to connect to the internet via a wireless network access point (or hotspot). WiFi access in hotels and/or cruise lines often involves a fee which, in some cases, can be very expensive. Passengers requiring internet access can often locate free WiFi hotspots such as libraries or coffee shops. Hotspots can often be located and planned in advance via an online search. Planning ahead may help avoid unnecessary fees.
| | Staying Healthy While Traveling | All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal health-care provider, the Centers for Disease Control (www.cdc.gov) and/or theWorld Health Organization (http://www.who.int/en/) for their recommendations.
There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
- Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
- Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
- If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
- Wash your hands regularly and carry hand sanitizer.
- Where appropriate, pack sunscreen and insect repellant (for both active and warm destinations).
- You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
| Czech Republic: Health Insurance - There is a law requiring tourists traveling to the Czech Republic to have insurance with coverage of $35,000. However this law is not really enforced in practice. A health insurance card or an internationally recognized credit card with health insurance included will generally be accepted as proof of insurance to enter the Republic
| | Climate & Clothing | Czech Republic - Spring and Autumn: 25–70°F; Summer: 50–85°F; Winter: 10–35°F. Temperatures vary significantly within the country, with Brno and Ostrava having substantially more extreme temperature ranges compared to Prague and Plzen. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Czech Republic Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#central-europe-weather.
| Austria - Spring and Autumn: 45–60°F; Summer: 70–80°F; Winter: 30–40°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Austria Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#austria-germany-europe-weather
| Germany - Spring and Autumn: 40–60°F, Summer: 65–80°F, Winter: 25–40°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Germany Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#austria-germany-europe-weather
| Poland - Spring and Autumn: 40–65°F; Summer: 55–75°F; Winter: 20–35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Poland Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#central-europe-weather
| Slovakia - Spring and Autumn: 40–60°F; Summer: 60–80°F; Winter: 25–40°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
| Hungary - Spring and Autumn: 45–60°F; Summer: 60–80°F; Winter: 25–35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). In summer, bring a hat and sunscreen.
Hungary Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#central-europe-weather
| River Cruises - Temperatures vary according to regional climate and season. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
| | Book & Film Recommendations | Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests’ recommendations.
| EUROPEAN RIVER CRUISES: Books
Danube by Claudio Magris
Between the Woods and the Water by Patrick Leigh Fermor
Ballad of the Whiskey Robber by Julian Rubinstein
Invisible Bridge by Julie Orringer
The Case Worker by Gyorgy Konrád
Fatelessness by Imre Kertesz
Blue River Black Sea by Andrew Eames
EUROPEAN RIVER CRUISES: Films
The Sound of Music (1965)
Amadeus (1984)
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| E-Tickets & Check-In Procedures |
Please review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the record locator (airline reservation number) and e-ticket number(s). At check-in, be prepared to provide your government issued identification (valid passport) and your e-ticket itinerary/ ticket numbers to the agent in order to receive your boarding pass.
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings.
An e-ticket (electronic ticket) represents the purchase of an airline seat. This form of ticket has replaced almost all formerly provided paper tickets. The e-ticket exists only as a digital record in the airlines computers. In most cases your reservation will be confirmed solely on the basis of your government-issued identification. However it may still be necessary to present the e-ticket itinerary which contains your specific reservation code and ticket number(s). Once confirmed, your luggage will be checked-in and a boarding pass provided.
Advance online check-in is available on some airlines. If available, you may enter your airline confirmation number or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter.
When e-tickets cannot be issued, you will receive paper tickets.
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in these documents, a separate voucher(s) confirming those services will be included. You will receive those tickets at your destination from a Virgin Vacations representative.
| | Airline Flights | Please check in at least three hours prior to the scheduled departure time to allow for security steps. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. Passengers connecting from another point within the USA should check their luggage through to their final destination, and although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, we recommend that you verify where your luggage is being sent. If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, you must ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, you must have the airlines responsible make alternate arrangements on your behalf as Virgin Vacations has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed for you.
Passengers are recommended to reconfirm their flights 72 hours prior to departure, and to reconfirm seat assignments, special meal requests and frequent flier numbers, as applicable. In the event of an airline schedule change, Virgin Vacations will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Virgin Vacations is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Virgin Vacations is unable to provide compensation for schedule changes or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Virgin Vacations of amended flight details in writing to service@virgin-vacations.com. Virgin Vacations cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
| | Connecting Flights | When connecting between flights in major international airports, you may need to pass through two or more security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late.
| | Airline Luggage Restrictions | Most international airlines are consistent with regard to the number and weight of the pieces you may check and bring onboard. Domestic carriers, both inside and outside of the USA, typically on small aircraft, may differ. Therefore, we suggest that you check in advance if you are concerned about size or weight restrictions of hand and/or checked luggage. The FAA now restricts carry-on baggage to one bag plus one personal item (purse, briefcase, laptop computer, etc.) per passenger and some airlines may have additional restrictions. Most airlines apply charges for checked bags. For detailed information regarding your airline's checked baggage policies please visit http://www.virgin-vacations.com/baggagefees.aspx. Airline policies vary and may change at any time. Virgin Vacations is not responsible for any excess luggage/ weight charges levied by an airline.
| | Airline Seats | Airline seats are confirmed whenever possible. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only. Even when seats are pre-assigned however, you may wish to contact the carrier one to two weeks prior to departure to reconfirm your seats. In many cases there are equipment changes after your initial booking which can cause airplane seating reconfiguration.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Virgin Vacations will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Airline Tickets | Most airline tickets are issued using special fares which cannot be changed or canceled without incurring additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the airline. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue replacement tickets.
| | Code-share Flights | Many airlines participate in alliances and special agreements with other airlines which permit passengers to travel from one point to another using more than one carrier. While your ticket may indicate that you are flying with one carrier (eg: Delta), you may find that you are actually seated in a plane belonging to another carrier (eg: Alitalia). Please review your airline itinerary carefully to determine which airline you should go to for check-in; if your flight is operated by a carrier other than the primary airline indicated on the itinerary, your itinerary will state "Flight Operated by (Airline)." If you have any concerns regarding which airline to check-in with, you may contact the airline directly or Virgin Vacations for clarification.
| | Luggage | All Virgin Vacations land tour packages allow one piece of luggage per person, plus carry-on bag. Please refer to “Airline Luggage Restrictions” for guidance regarding airline policies and charges for checked bags. As Virgin Vacations will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. Avoid placing valuables such as cameras in your checked luggage. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. See www.virgin-vacations.com/luggage.aspxfor Important Baggage Information for U.S. Travelers.
| U.S. Hazardous Materials Restrictions - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For more information, visit www.tsa.gov.
| | Avoiding Jet Lag | In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.
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| Arrival Procedures | Upon arrival, please complete immigration formalities and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after passing through Customs by the local representative who will be holding a Virgin Vacations sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Virgin Vacations transfer personnel, go to the Tourist Information Desk and ask them to page the Virgin Vacations representative or phone the number on your voucher.
| Nuremberg Port Information - The dock is located on the Hafenstrasse, close to the Feuerwehr (Fire Brigade Station). Follow Hafenstrasse toward the city center, turn right off the street into a parking lot just before reaching Autobahn A73.
| Budapest Port Information
Sound of Music - The Mahart Port is located on the Pest side of the city between the Elizabeth Bridge and the Szabadsag Bridge. The distance between the bridges is approximately 3/4 of a mile. The exact dock is not known prior to arrival as this is strictly controlled by the Budapest river authorities. The name of the ship should be clearly visible on the side of the vessel. If you are unable to locate the ship, please contact the ship at the telephone number provided in your tour documents to receive the most recent docking information.
Amadeus Elegant & Royal - The Viking Port is located on the Buda side of the city between the Chain Bridge and the Elizabeth Bridge, near the Varkert Casino. The distance between the bridges is approximately 3/4 of a mile. The exact dock is not known prior to arrival as this is strictly controlled by the Budapest river authorities, however Pier 3 or Pier 4 are usually allocated. Please look for the ship with a large white tent on the deck. The name of the ship should be clearly visible on the side of the vessel. If you are unable to locate the ship, please contact the ship at the telephone number provided in your tour documents to receive the most recent docking information.
| | What To Do When Your Flight Is Delayed | Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, overseas or in the USA, the better we can respond. Virgin Vacations is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon your return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.
| | Departure Procedures | If your program includes departure transfers, instructions will be stated on your voucher or provided locally.
| | Transfers | Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.
Escorted tour programs include transfers, providing you have purchased airfare from Virgin Vacations to arrive and depart on the scheduled tour dates. If you are traveling independently, you may purchase the transfers from Virgin Vacations or contract your own method of transportation to the hotel or cruise ship.
The cost of a transfer is more expensive than hiring a taxi, as a Virgin Vacations transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money
| | About Your Escorted Tour Participants on your European River Cruise | Please note that the number of participants may vary during your tour as we accommodate travelers arriving at different points in the itinerary. Some participants will begin and/or end their trip with a coach tour, while others will start and/or end their trip on the cruise. Upon arrival at your first destination, you will be invited to join a welcome orientation with your Tour Manager and will meet your tour companions. Should you participate in a coach tour prior to your arrival to the ship, you will be invited to a second orientation on board the cruise where you will meet with new group members beginning their tour.
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| Hotels | Virgin Vacations has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard rooms with two single beds and private facilities, unless you have specifically requested and paid for an upgrade. Room selection is strictly at the discretion of the hotel management. We reserve the right to make hotel substitutions with those of equal standard.
| | Hotel Check-in/ Check-out | Check-in time is usually 4pm or later. Check-out time is 12 noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.
| | River Cruises | Virgin Vacations has carefully selected each cruise ship based on overall quality, itinerary, price, food, service, and cleanliness. All Sound of Music cabins are standard rooms with private facilities, unless you have specifically requested and paid for an upgrade. Cabins 101, 102, 103, 104, 105, 106, 107, 108, 301, 302, 305, 306, 309, 310, 314, 315, 318, 319, 323 have a double bed that cannot be separated. All other cabins have two twin beds that can be pushed together or separated. We reserve the right to make ship substitutions with those of equal standard.
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| Eco & Sustainable Tourism | We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel to and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.
| | About Your Sightseeing | To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Virgin Vacations will decide based on the conditions whether to amend an itinerary.
| | Land Only Passengers (Escorted Tours) | Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Virgin Vacations should proceed directly to the hotel for checkin. The details of the hotel can be found in your documents.
| | Purchasing Tours Locally | On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Virgin Vacations Terms & Conditions for more information. www.virgin-vacations.com/terms.aspx#optional
| Independent Activities - Virgin Vacations itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Virgin Vacations is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses
| | Currency | We suggest getting a small amount of currency for the first country you're visiting before you leave the U.S. It is a good idea to carry a chart with you to help you convert U.S. dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most U.S. ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash or travelers checks, exchange them at banks where the rate is more favorable than at hotels or exchange bureaus. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller.
| Czech Republic - The Czech Koruna is the currency of the Czech Republic.
| Austria - The Euro is the currency of Austria.
| Germany - The Euro is the currency of Germany.
| Poland - The Zloty is the currency of Poland.
| Slovakia - The Slovak Koruna is the currency of Slovakia.
| Hungary - The Hungarian Forint is the currency of Hungary.
| European River Cruises - The Euro is the currency used for purchases on board the ship, except for optional excursions which may be paid for in USD. Please note that while calling at port, other currencies may be used depending on the country being visited. Money-changing service will not be available on board.
Ship Account and Payment:
There is a cashless system on board. All on board expenditures (in the bar, restaurant, shop, and spa) are added to the ship's account. Closing invoices will be presented to the passengers for settlement. Payment can be made by cash in Euro or by credit card (VISA, MasterCard, American Express). Payment made by credit card may be subject to an international credit card transaction fee. Please note we cannot except USD as a form of cash payment. Passenger's are not eligible for a Value Added Tax (VAT) refund for purchases made on board the ship.
| | Credit Cards | While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
Most US-issued credit cards rely on magnetic-strip technology rather than embedded microprocessor chips which are increasingly common overseas. These “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.
| | Shopping | Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.
We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally-crafted merchandise which you may not be able to find alone. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs.
While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!
About Tax-Free Shopping
Tax-Free Shopping (TFS) allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their shopping in some foreign countries. Currently, about 50 countries allow foreign visitors to have their taxes reimbursed. TFS is subject to national regulations such as minimum spend and restrictions on the types of products on which it can be claimed. TSF is currently available in Argentina, Australia, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Mexico, Morocco, The Netherlands, Norway, Poland, Portugal, Russian Federation, Singapore, Slovenia, Slovakia, Spain, South Africa, Sweden, Switzerland, Thailand, Turkey and the United Kingdom. Eligible countries and their specific regulations are subject to change at any time including the % of VAT which is reclaimable and the minimum purchase amount restriction. When planning to shop in a country with Tax-Free Shopping and to reclaim VAT/GST taxes, we recommend that you check the current regulations prior to completing your purchase. In many cases, stores will display signage such as “VAT Refunds for Tourists.” Normally, you will need to present your passport and receive a VAT Refund Application form(s) from the store along with an explanation of how to claim your refund. Sometimes this is completed at the airport upon departure or later via mail from your home. Service fees may apply. Alternatively, you may choose to work with a fee-based VAT Refund Service.
U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.
| Czech Republic - Some favorite souvenirs include Bohemian glass or crystal, porcelain, pottery, exquisite Christmas ornaments, and fine lace and embroidery work. Craftsmen and artisans often form associations and run their own retail stores, where you can often find high quality workmanship. Jewelry incorporating semi-precious stones, especially garnets, is another Czech specialty.
| Austria - Austria is renowned for its high quality winter sports equipment, wine, as well as an assortment of top-of-the-line, handcrafted items, including crystal, wood carvings, textiles, and fine leather. If you are traveling during the Christmas season, the Christmas markets are a must-see, not only for the goods but also for the hot mulled wine and unforgettable atmosphere.
| Germany - In addition to large department stores featuring a wide range of goods, Germany has many specialized shops that feature high quality items such as optical instruments, knives, glassware, china, handcrafted toys, and antique books and maps, among many others.
| Poland - Poland offers a variety of quality goods including fine enamel pieces, silver, genuine amber jewelry, woodcarvings, dolls, and sculptures in assorted media. Handwoven textiles are another Polish specialty.
| Slovakia - Items of particular interest include Bohemian crystal, fine wines and liquors, dolls in folk costume, embroidery, hand-cast metal works, ceramic figurines, and carved wooden toys. High quality clothing and antiques are also very popular. Shops are usually open weekdays from 9:00 a.m. until 6:00 p.m. with shorter hours on Saturdays. Malls in larger cities are open all week.
| Hungary - Hungary is renowned for its food and beverage products, especially fine red paprika, brandies, and Unicum liqueur. Additionally, traditional items such as ceramics, embroidery work, painted eggs, crystal ware, and costumed dolls are highly popular.
| | Your Safety is Very Important |
Prior to your trip, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
- Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
- Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
- Do not leave valuables laying loose in your room. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
- Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
- Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard-to-replace valuables with you in your carry-on bag
- Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
- Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body.
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Virgin Vacations representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Virgin Vacations vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.
| European River Cruises - You are on a ship with a high safety standard and reliable crew. In case of emergency, we ask you to follow the instructions of your crew. Please take further information concerning safety from the notice on your cabin door. Life jackets will be stored in your stateroom. When leaving the ship, kindly drop your cabin key off at reception and promptly pick it up upon arrival back to the ship. This procedure helps ensure your security by allowing the crew to immediately determine if all passengers are on board before continuing the cruise. While in port, please keep your cabin door locked.
| | Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
- Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
- Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
- Use only official taxis and check the change you receive from all taxi drivers and vendors;
- Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
- Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
- Don’t tip beggars;
- Wear the shoulder strap of your bag across your chest;
- Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
- ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
- If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.
| | Local Emergency Phone Numbers | Czech Republic- Ambulance/Medical: 112 or 155
- Fire: 150
- Police: 158
| Austria- General Emergency: 112 or 122
| Germany- Ambulance/Fire: 112
- Police: 110
| Poland- General Emergency: 112 or 999
- Fire: 998
- Police: 997
| Slovakia- Ambulance: 155
- Fire: 150
- Police: 158
| Hungary
| | Languages | Czech Republic - Czech is the local language. German and limited English are generally spoken in tourist areas.
| Austria - German is the local language. English is generally spoken in tourist areas.
| Germany - German is the local language. English is generally spoken in tourist areas.
| Poland - Polish is the local language. German and limited English are generally spoken in tourist areas.
| Slovakia - Slovak is the local language. German and limited English are generally spoken in tourist areas.
| Hungary - Hungarian is the local language. Limited English is generally spoken in tourist areas.
| | Electricity | Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.
| Czech Republic - The voltage used is 220 volts.
| Austria - The voltage used is 230 volts.
| Germany - The voltage used is 230 volts.
| Poland - The voltage used is 220 volts.
| Slovakia - The voltage used is 220 volts.
| Hungary - The voltage used is 220 volts.
| European River Cruises - The voltage used is 220 volts.
| | Code of Conduct | Czech Republic - Dress should be conservatively casual. Normal courtesies should be observed. Please note that punctuality is important, and if you arrive late at the theater or opera, you may be denied entrance.
| Austria - Shaking hands is a customary greeting and normal courtesies should be observed. First names are not used when being introduced, but after a relationship exists, using first names is appropriate. Politeness is highly valued, and saying hello and goodbye is important even in shops and restaurants.
| Germany - Shaking hands is a customary greeting and normal courtesies should be observed. First names are not used when being introduced, but after a relationship exists, using first names is appropriate. Politeness is highly valued, and saying hello and goodbye is important even in shops and restaurants.
| Poland - There is a marked difference between city and rural life in Poland, with rural people maintaining a more traditional, conservative religious lifestyle. Jokes at the expense of the Roman Catholic church are considered to be in poor taste. Normal courtesies should be observed and conservative casual dress is appropriate.
| Slovakia - Shaking hands is a standard form of greeting. Conservative casual dress is appropriate and normal courtesies should be observed.
| Hungary - Shaking hands is a standard form of greeting. Normal courtesies should be observed and when addressing a newly met acquaintance, both first and last name should be used. Conservative casual dress is appropriate. Smoking is prohibited on public transport and in public buildings.
| | Gratuities | Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in U.S. Dollars or local currency equivalent. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.
| | Suggested Tipping: Escorted Tours |
Tour Manager (Coordinator; may or may not act as a guide): $7 per person per day
Driver (Provides chauffeur services and limited assistance with luggage) : $3 per person per day, $2 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): $3 per person per day of sightseeing, $2 per half day
Housekeeping: $3 per room per day
Hotel porters and wait staff: Included
| | Suggested Tipping: European River Cruises |
Crew: $16 per person per day, Tour Manager: $7 per person per day
Tips are appreciated and expected for good service in restaurants and other places. Restaurant bills often include a service charge. Gratuities for the crew (shared by all crew members) may be paid via the on board ship account and be in the range of $16 per person per day. This gratuity does not cover the Tour Manager for whom a consideration of $7 per person per day is appropriate. Please note that Tour Manager(s) onboard the Sound of Music normally work in a ratio of one Tour Manager for every 35 to 45 guests (compared to other river cruises where the ratio may be as much as one Tour Manager for up to 150 guests or more). Gratuities for the Tour Manager may not be charged to your on board account and should be paid in cash. You may also tip other service providers such as local guides, bus drivers and others who may have provided special services. Tips for Cruise Directors may be left in the tip box at the front desk at the conclusion of the cruise.
| | Suggested Tipping: Independent Tours |
Hotels:
Porter: $3 per bag
Wait staff: 5-10% of the bill (lunch or dinner)
Housekeeping: $3 per person per day
Local Sightseeing Tours:
Guide: $3 per person per half day
Driver: $2 per person per half day
| Czech Republic - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. Taxi drivers do not expect gratuities and rounding up the fare is usually sufficient.
| Austria - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.
| Germany - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.
| Poland - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. Taxi drivers do not expect gratuities and rounding up the fare is usually sufficient.
| Slovakia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.
| Hungary - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.
| | Food and Meals | As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Virgin Vacations cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure to info@virgin-vacations.com.
| | Holidays - Czech Republic | | Holidays 2013 | | Jan 1 | New Year's Day | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 8 | Liberation Day | | Jul 5 | Saints Cyril and Methodius | Jul 6 | Jan Hus Day | Sep 28 | St. Wenceslas Day (Czech Statehood Day) | Oct 28 | Independent Czechoslovak Day | Nov 17 | Struggle for Freedom and Democracy Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | New Year's Day | Apr 18 | Good Friday | Apr 20 | Easter | Apr 21 | Easter Monday | May 1 | Labor Day | May 8 | Liberation Day | | Jul 5 | Saints Cyril and Methodius | Jul 6 | Jan Hus Day | Sep 28 | St. Wenceslas Day (Czech Statehood Day) | Oct 28 | Independent Czechoslovak Day | Nov 17 | Struggle for Freedom and Democracy Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day | Dec 31 | New Year's Eve |
| | Holidays - Austria | | Holidays 2012 | | Jan 1 | New Year's Day | Jan 6 | Feast of the Epiphany | Apr 6 | Good Friday | Apr 8 | Easter | Apr 9 | Easter Monday | May 1 | Labor Day | May 17 | Ascension Day | May 28 | Whit Monday | | Jun 7 | Corpus Christi | Aug 15 | Feast of the Assumption | | Oct 26 | National Day | Nov 1 | All Saints' Day | Dec 8 | Immaculate Conception | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | Boxing Day | Dec 31 | New Year's Eve |
| | Holidays 2013 | | Jan 1 | New Year's Day | Jan 6 | Feast of the Epiphany | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 9 | Ascension Day | May 20 | Whit Monday | | May 30 | Corpus Christi | Aug 15 | Feast of the Assumption | | Oct 26 | National Day | Nov 1 | All Saints' Day | Dec 8 | Immaculate Conception | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | Boxing Day | Dec 31 | New Year's Eve |
| | Holidays - Germany | | Holidays 2013 | | Jan 1 | New Year's Day | Jan 6 | Feast of the Epiphany | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 9 | Ascension Day | May 20 | Whit Monday | | May 30 | Corpus Christi | Aug 15 | Feast of the Assumption | | Oct 3 | Day of Unity | | Oct 31 | Day of Reformation | Nov 1 | All Saints' Day | Nov 20 | Day of Prayer and Repentance | Dec 24 | Christmas Eve | Dec 25 | Christmas Day (First Day) | Dec 26 | Christmas (Second Day) | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | New Year's Day | Jan 6 | Feast of the Epiphany | Apr 18 | Good Friday | Apr 20 | Easter | Apr 21 | Easter Monday | May 1 | Labor Day | May 29 | Ascension Day | Jun 9 | Whit Monday | | Jun 19 | Corpus Christi | Aug 15 | Feast of the Assumption | | Oct 3 | Day of Unity | | Oct 31 | Day of Reformation | Nov 1 | All Saints' Day | Nov 19 | Day of Prayer and Repentance | Dec 24 | Christmas Eve | Dec 25 | Christmas Day (First Day) | Dec 26 | Christmas (Second Day) | Dec 31 | New Year's Eve |
| *Please note: Feast of the Epiphany, Corpus Christi, Feast of the Assumption, Day of Reformation, All Saints' Day and Day of Prayer and Repentance are not observed in all areas. | | Holidays - Poland | | Holidays 2013 | | Jan 1 | New Year's Day | | Jan 6 | Feast of the Epiphany | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 3 | Constitution Day | May 9 | Ascension Day | May 30 | Corpus Christi | Aug 15 | Feast of the Assumption | Nov 1 | All Saints' Day | Nov 11 | Independence Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St Stephen's Day | Dec 31 | New Year's Eve |
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| | Holidays 2014 | | Jan 1 | New Year's Day | | Jan 6 | Feast of the Epiphany | Apr 20 | Easter | Apr 21 | Easter Monday | May 1 | Labor Day | May 3 | Constitution Day | Jun 19 | Corpus Christi | Aug 15 | Feast of the Assumption | Nov 1 | All Saints' Day | Nov 11 | Independence Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St Stephen's Day | Dec 31 | New Year's Eve |
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| | Holidays - Slovakia | | Holidays 2013 | | Jan 1 | Day of the Establishment of the Republic | | Jan 6 | Feast of the Epiphany | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 8 | Day of Victory over Fascism | Jul 5 | Saints Cyril and Methodius Day | Aug 29 | Slovak National Uprising Anniversary | Sep 1 | Day of the Constitution of the Slovak Republic | Sep 15 | Day of Our Lady of Sorrows | Nov 1 | All Saints' Day | Nov 17 | Struggle for Freedom and Democracy Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | Day of the Establishment of the Republic | | Jan 6 | Feast of the Epiphany | Apr 18 | Good Friday | Apr 20 | Easter | Apr 21 | Easter Monday | May 1 | Labor Day | May 8 | Day of Victory over Fascism | Jul 5 | Saints Cyril and Methodius Day | Aug 29 | Slovak National Uprising Anniversary | Sep 1 | Day of the Constitution of the Slovak Republic | Sep 15 | Day of Our Lady of Sorrows | Nov 1 | All Saints' Day | Nov 17 | Struggle for Freedom and Democracy Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day | Dec 31 | New Year's Eve |
| | Holidays - Hungary | | Holidays 2013 | | Jan 1 | New Year's Day | | Mar 15 | National Day (1848 Revolution Memorial Day) | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 19 | Whit Sunday | May 20 | Whit Monday | Aug 20 | Hungary National Holiday | Oct 23 | National Day (1956 Revolution Memorial Day) | Nov 1 | All Saints' Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | Boxing Day | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | New Year's Day | | Mar 15 | National Day (1848 Revolution Memorial Day) | Apr 20 | Easter | Apr 21 | Easter Monday | May 1 | Labor Day | Jun 8 | Whit Sunday | Jun 9 | Whit Monday | Aug 20 | Hungary National Holiday | Oct 23 | National Day (1956 Revolution Memorial Day) | Nov 1 | All Saints' Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | Boxing Day | Dec 31 | New Year's Eve |
| | Disabled Facilities - European River Cruises | Due to physical constraints and space limitations, wheelchairs and walkers are not allowed on motor coaches and/or river cruises. There are no elevators aboard the ship, so passengers will be required to climb stairs to access the different decks of the ship. Kindly refer to our Terms for additional information.
| | Embarkation | Embarkation will begin at 3 pm unless otherwise noted in your itinerary. Check your itinerary carefully for the port of embarkation and disembarkation. In the event that you arrive independently to the port of embarkation, note the location carefully. Please ensure that you are always on board before the ship's scheduled time of departure. For same day directions, please contact the Cruise Director at the number provided on your cruise voucher. Early arrivals may drop their luggage.
| | Disembarkation | You will receive all relevant information concerning disembarkation in detail by your cruise director on the afternoon of your last day onboard. Passengers who have purchased a transfer will be required to place their luggage outside of their cabin a few hours prior to their scheduled time of departure. Details will be advised locally. All passengers and luggage must be off board the ship at the final disembarkation time noted in your itinerary.
| | On Your Cruise - European River Cruises | Attire:
River cruise dress code is always casual. Modest attire (no bathing suits or shorts) is requested in the dining room at all meals. Remember to pack comfortable walking shoes and an umbrella.
Language:
The official language on board is English, although other languages may be spoken. All announcements and tours will be performed in English.
Meals and Dietary Restrictions:
There is open seating in the dining room for lunch and dinner. Please see your Maître d’hotel who is at your disposal for special needs. Passengers requiring special diet must advise Gate 1 Cruises at the least 20 days prior to departure. However we are pleased to assist within the limits of those products available on board.
Smoking:
Smoking is only allowed in designated areas on the sundeck. Please do not throw cigarettes overboard.
Amenities:
A hairdryer is supplied to all cabins. Laundry service is available on board for an additional charge, however the ship is not equipped to care for dry cleaning. Charges are displayed on board. Valuables can be deposited in the cabin safe.
Excursions:
During your journey you will have the opportunity to take part in a variety of shore excursions. If you have not pre-booked the excursions, there will be an opportunity to do so on board with your Cruise Director. These excursions can paid for in cash (USD), or charged to your credit card. Please see Virgin Vacations Terms & Conditions for more information. http://virgin-vacations.com/terms.aspx#optional
Walking:
River Cruise tours dock at inland towns and excursions may include a fair amount of walking on uneven or cobblestone streets. There are no elevators aboard the ship, so passengers will be required to climb stairs to access the different decks of the ship. Many ports have limited ramps. You may also experience "double-docking." In some ports, where there are limited docks available for the number of visiting ships, you may find your ship docked adjacent to another and may have to walk across one or more other river cruise ships before reaching the dock area.
Ports:
For information about the ports of embarkation and disembarkation, please visit http://virgin-vacations.com/european-river-cruise/about-ports.aspx.
Children:
The vessels do not maintain facilities or services for children aboard the cruise. We regret that we cannot accommodate children under 8 years of age.
Telephone:
All cabins are equipped with direct dialing for an additional fee. If you need to be contacted while on board the ship, please provide the emergency numbers outlined in your documents to family and/or friends. It is possible that the emergency numbers are out of the telephone network at the time of dialing. If this is the case, a message will be provided by the telephone company in German. It is advisable to hang-up and dial a short time later.
Email and Post:
A complimentary email station is available on board. Complimentary Wi-Fi is available in the reception lobby, however service may not always be accessible while cruising and while passing through locks. Wi-Fi is not available inside passenger cabins. Any mail with postage can be handed in at the reception. It will be posted at the next port of call.
| | Water Level | A rise or fall in the river water level can prevent the ship from passing under bridges and/or moving further along the river. This may cause part or all of the cruise itinerary to be operated by motor coach. If this becomes necessary, Virgin Vacations will endeavor to provide equal or similar services, however no cruise will be canceled and no monetary compensation will be made for those changes. A fluctuation in water level can change in a matter of hours and may occur at any time of the year. In this case, the situation will be closely monitored by captain and crew to ensure services are delivered with as few substitutions as possible. If you have planned independent travel prior to the cruise it is advisable to leave local contact information with Virgin Vacations before departing the USA. Should an embarkation point be changed, Virgin Vacations will attempt to contact passengers by phone or email.
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