Highlights | Part-Escorted Package Includes - Flights Miami-Guatemala City-Panama City-Miami
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- 9 nights accommodations
- All transfers
- Breakfast daily
- Sightseeing per itinerary in modern air-conditioned motor coach
- Services of English-speaking tour manager (Days 2-5, 7-10)
- Entrance fees per itinerary
Special Features - Market and Church of Santo Tomas in Chichicastenango
- Excursion to Lake Atitlan
- Tour of Antigua
- Tour of Panama City & Miraflores Locks
- Excursion to Anton Valley
Also Available |
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Itinerary |  The Guatemala portion of the program is led by a shared tour manager and may include passengers from other tour companies. DAY 1, Friday - Depart the USA, Arrive in Guatemala City
Depart the USA for Guatemala. Upon arrival in Guatemala, transfer to your hotel. Balance of the day at leisure
Overnight: Guatemala City DAY 2, Saturday - Tour of Antigua Guatemala
This morning, meet with your tour manager for an orientation before departing for an exciting tour of Antigua Guatemala, a UNESCO World Heritage Site. Founded in 1543 by the Spaniards, today Antigua is a beautiful blend of ruins, restored colonial buildings, and modern colonial-style buildings. Visit the heart of the city, Central Plaza, surrounded by the Palace of the Captains-General, colonial churches, monasteries, and even a jade factory. Take in the amazing beauty and atmosphere of the city before transfering to Chichicastenango in the afternoon. Balance of the day at leisure
Overnight: Chichicastenango
Meals: Breakfast DAY 3, Sunday - Market in Chichicastenango, Church of Santo Tomas, and Lake Atitlan
Depart this morning to visit the most picturesque and colorful Indian Market in the country, located in Chichicastenango. Hundreds of vendors from the surrounding countryside gather here to sell handicrafts, textiles, candles, food, flowers, and pottery. Spend time browsing the market for unique items that cannot be found elsewhere. Next, move on to the 400-hundred year old Church of Santo Tomas, built on a pre-Columbian temple platform, and witness the captivating religious ceremonies that take place right on the steps. Later, continue on to Lake Atitlan, arguably one of the most beautiful lakes in the world. Formerly a volcano, water now covers the caldera to create the deepest lake in Central America. The banks of Lake Atitlan are home to many villages in which Mayan culture is still practiced. After the excursion, transfer back to Guatemala City. Balance of the day at leisure
Overnight: Guatemala City
Meals: Breakfast DAY 4, Monday - Full Day in Guatemala City
Today enjoy a full day at leisure in Guatemala City. Spend the day in "The Land of Eternal Spring" by exploring the many sights of Guatemala's capital city. Guatemala City is the largest city in Central America. View the city's museums or take time to explore Kaminaljuyu, an ancient Mayan City around which Guatemala City was built. Please note that optionals Full Day Tikal and Half Day Guatemala City Tour cannot be done together. Passenger must choose one or the other when booking
Optional: Half Day Guatemala City Tour (AM)
Optional: Full Day Tikal
Optional: Dinner at Local Guatemala City Restaurant
Overnight: Guatemala City
Meals: Breakfast DAY 5, Tuesday - Depart for Panama City
Today transfer to the airport for your flight to Panama City. Arrive in Panama City and transfer to your hotel. Balance of the day at leisure
Overnight: Panama City
Meals: Breakfast DAY 6, Wednesday - Full Day Panama City
Spend a day at leisure in historic Panama City. Perhaps explore the city on your own or join the optional tour to see the indigenous Embera Tribe in the Panamanian rain forest. This evening, enjoy a welcome drink and orientation with your Tour Manager
Optional: Emebera Indigenous Tour
Overnight: Panama City
Meals: Breakfast DAY 7, Thursday - Panama City Tour & Miraflores Locks
The day begins with a tour of Panama City's "3 cities", Old Panama, Casco Antiguo, and Modern Panama. Old Panama, also known as Panama La Vieja, is the site of the original city founded by Pedro Arias de Avila in 1519. Tour the archaeological site of the settlement, which finally met its end in 1671 after an attack by the infamous pirate Henry Morgan. From here, continue to the historic center of Panama City, Casco Viejo, the location to which the settlement was moved after the destruction of the original location. In 2003, Casco Antiguo was named a UNESCO World Heritage Site and with its mix of architectural styles, including Caribbean, Republican, Art Deco, French, and Colonial, this area has become the second most popular destination in Panama. Take in the atmosphere of this important section of Panama City which houses the majority of the city's monuments such as the Catedral Metropolitana and the National Theater before your tour takes you to Modern Panama, where skyscrapers dominate the skyline. In the afternoon, complete your tour of the city with a visit to the Miraflores Locks, the first set of locks located on the Pacific entrance to the Panama Canal. Here you have the opportunity to view the lock in operation and watch in amazement as over 20 million gallons of water are transferred in less than 10 minutes. Balance of the day at leisure
Overnight: Panama City
Meals: Breakfast DAY 8, Friday - Excursion to the Anton Valley
In the morning depart for a tour of Panama's scenic Anton Valley. The Anton Valley is located within the crater of the second-largest inhabited dormant volcano in the world. Visit the Macho Cascade, where the 114-foot waterfall tumbles down over ancient rocks and stones. Continue to El Nispero Zoo, where you can see animals and birds endemic to the area. During the tour, view the mysterious petroglyphs of the Anton Valley, whose true meaning still puzzles archaeologists. The day concludes with a visit to the thermal waters where you can enjoy a relaxing soak before returning to Panama City. Balance of the day at leisure
Overnight: Panama City
Meals: Breakfast DAY 9, Saturday - Full Day Panama City
Spend the day at leisure in Panama City. Take the day to do any last-minute shopping and sight-seeing in this capital city or sample the cuisine at one of its world-class restaurants
Optional: Panama Canal Cruise
Overnight: Panama City
Meals: Breakfast DAY 10, Sunday - Depart for the USA
Today transfer to the airport via hotel shuttle for your departure flight
Meals: Breakfast |
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Optionals | Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. | | Dinner at Local Guatemala City Restaurant | Day #4 |
01 Jan 2012 - 31 Dec 2013 $39
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Enjoy a traditional Guatemalan dinner at Kakao Restaurant, famous for its delicious, authentic cuisine. Start with a local beverage and a selection of appetizers. Then choose from four entree selections, one to suit every taste (including a vegetarian option). Finish with a choice of local desserts served with coffee or tea. Don't miss this gastronomic delight! Gate 1 provides your transportation to and from the restaurant.
Pick-up details to be advised locally. Approximate tour duration is 2-3 hours.
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| Full Day Tikal | Day #4 |
01 Jan 2013 - 31 Dec 2013 $339
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Join an optional tour to Tikal National Park, in the heart of the jungle of northern Guatemala to visit one the greatest Mayan ruins in Central America, You will be picked up early this morning for your flight to Flores, Peten. Upon arrival, you will be transferred to the ancient Mayan City of Tikal, located at the center of the 222-square-mile park. An exhilarating jungle hike leads you through the ruins. Marvel at the impressive structures of this ancient civilization, visiting sites such as the Twin-Pyramid complex, the Lost World Complex, where the Great Pyramid is located, Temple III, the Palace of the Windows, the Great Plaza, the Pyramid of the Grand Jaguar, the Pyramid of the Masks, and the Palace of the Nobles. Have the opportunity to climb to the top of Pyramid IV, the highest of the Mayan pyramids, from which you will have a complete view of Tikal and its surrounding jungle. In the afternoon, transfer to the airport for your flight back to Guatemala City.
Please note: this is a fast-paced tour featuring the highlights of Tikal in a brief visit.
Pick-up details to be advised locally. Approximate tour duration is 13-14 hours.
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| Half Day Guatemala City Tour | Day #4 |
01 Jan 2012 - 31 Dec 2013 $27
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This morning join a panoramic tour of Guatemala City, the capital of Guatemala and the largest city in Central America. The tour begins with the city's civic center complex, home to the Guatemala Supreme Court, Ministry of Public Finance, and City Hall. Continue on to Central Plaza, also known as Constitution Plaza, at the heart of Guatemala City. Here, view the National Palace, one of the most important Guatemalan architectural achievements of the last century. Formerly the seat of the government, it is now a museum and venue for government affairs. From here, you will continue on to the Cathedral, built between 1782 and 1815. The cathedral houses some of the most important artistic treasures in the country. The tour also takes you through the residential and the business districts of the city to gain a full understanding of life in Guatemala City.
**Please note that the order of the above tour may vary
Pick-up details to be advised locally. Approximate tour duration is 3.5 hours.
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| Full Day Embera Indigenous Tour | Day #6 |
01 Jan 2013 - 31 Dec 2013 $120
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Depart this morning to begin your excursion to visit the indigenous Embera tribe. Once you are inside Chagres National Park, you will be transported by Piragua, a dug-out canoe, to the tribe's village. Upon arrival, you will be received by a performance of a typical indigenous dance. Throughout the day you will enjoy different presentations of their culture, including dances, art crafts, and body painting; even partake in a traditional lunch of fried fish and plantains served on banana leaves. Later, you will have the opportunity to walk the wild paths through Panama's tropical rain forest and see an incredible waterfall, where you will have the chance to enjoy a swim.
For this tour, it is recommended that you wear closed-toe shoes and bring an extra change of clothing. This tour lasts approximately 7-8 hours.
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| Panama Canal Cruise | Day #9 |
01 Jan 2013 - 31 Dec 2013 $155
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Take a cruise on the Panama Canal, one of the most remarkable achievements of the 20th century. Transfer by bus to Gamboa and embark on your cruise. Connecting the Atlantic and Pacific Oceans, the canal is among the largest and most difficult engineering projects ever undertaken. Take in Panama's beautiful scenery as you cross the Miraflores and Pedro Miguel Locks in this once-in-a-lifetime opportunity. A light lunch will be served on-board.
Please note that the narrator on the cruise will be bilingual, and that the commentary will be in both English and Spanish.
Pick-up details to be advised locally. Approximate tour duration is 4-5 hours.
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| Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. |
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Dates & Prices | Step 1: Select Your Choice of Hotel Plans Step 2: Click a Date to Book Online
OR: Click here to create your own flexible vacation |
*Not Included:
Optional tours and gratuities.
Additional Information:
Please note on Day 4, optionals Full Day Tikal and Half Day Guatemala City Tour cannot be done together. Passenger must choose one or the other when booking.
Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information,
check our Visas page.
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| PLEASE NOTE: | When amending travel dates or number of nights, your flexible package will include flights and hotels only. You will have the opportunity to add additional services prior to finalizing your reservation. |
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| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. | | Passports and Visas | It is each traveler's responsibility to have a passport valid for at least 6 months after the date of travel and a visa if required. Please check the information at virgin-vacations.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has unstamped visa pages.
| | Trip Preparation | A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas) are in order and that you have enough prescription medications to last through the trip. We suggest that you make photocopies of passports, visas, and any other important travel documents and pack them separately from the originals. Pack a list of medications including dosage and generic names. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Avoid placing valuables such as cameras in your checked luggage.
| | Cell Phones & Calling Cards | You may wish to carry a cell phone while traveling overseas. Check with your cell phone provider if your phone will work in the destination(s) you are visiting. U.S. service is dominated by the CDMA technology standard, while most of the world uses the incompatible GSM standard. Some U.S. providers do offer GSM, but you may incur high international roaming fees. With GSM, however, you can often choose to have your phone unlocked and then add a local SIM card for lower fees. If you can access the Internet as you travel, you can take advantage of email or a Skype Internet telephone (VOIP) account for the best value. Alternatively, you may investigate renting a cell phone before you leave or buying an inexpensive phone locally.
When calling the U.S. from a foreign country, you may also use a prepaid calling card; normally, the only additional charge (besides the prepaid long distance charges) is a local fee of a few cents and possibly a connection fee if you are using your card at your hotel. It is best to check with the hotel’s reception desk prior to making phone calls to avoid unexpected charges.
| | Making Telephone Calls from One Country to Another | When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code + destination Country Code + Phone Number.
For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If the international number you wish to call starts with a 0 (zero), you must drop this starting digit when dialing the number.
| | Wireless Internet Access | Passengers traveling with WiFi enabled devices (such as a personal computer, smartphone, tablet, or digital audio player) may be able to connect to the internet via a wireless network access point (or hotspot). WiFi access in hotels and/or cruise lines often involves a fee which, in some cases, can be very expensive. Passengers requiring internet access can often locate free WiFi hotspots such as libraries or coffee shops. Hotspots can often be located and planned in advance via an online search. Planning ahead may help avoid unnecessary fees.
| | Staying Healthy While Traveling | All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal health-care provider, the Centers for Disease Control (www.cdc.gov) and/or theWorld Health Organization (http://www.who.int/en/) for their recommendations.
There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
- Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
- Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
- If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
- Wash your hands regularly and carry hand sanitizer.
- Where appropriate, pack sunscreen and insect repellant (for both active and warm destinations).
- You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
| Guatemala - While no inoculations are required, vaccination against yellow fever is recommended, vaccinations against hepatitis A and B are recommended and routine vaccinations should be up-to-date. For those traveling to rural areas, vaccination against typhoid is recommended. In addition, dengue fever is present in Guatemala, so please consult your physician before traveling to Guatemala.
You may encounter mosquitoes in both urban and rural areas, especially during wet seasons. Travelers are encouraged to bring insect repellant and consider wearing clothing that adequately covers arms and legs. Please note that Malaria can be found in rural areas of Guatemala with an elevation below 5,000 ft. Please consult a physician well in advance of your trip to determine if anti-Malaria medication is necessary.
In the event of illness in Guatemala, state funded hospitals are best avoided, so travelers should look for a private-clinic if possible. Treatment can be refused at any health facility without insurance, so good travel insurance is important.
| Panama - While no inoculations are required, taking a Malaria prophylaxis is recommended if you plan to travel to rural areas outside of the Canal Zone, as is a vaccine against Yellow Fever. Dengue fever is also endemic to the country, so it is advised to take precautions against being bitten by mosquitoes. You may encounter mosquitoes in both urban and rural areas, especially during wet seasons. Travelers are encouraged to bring insect repellant and consider wearing clothing that adequately covers arms and legs.
| | Climate & Clothing | Guatemala - Guatemala's climate has two distinct seasons, rainy (winter) season and dry (summer) season. However, the climate varies more according to altitude rather than rather than by season. During the rainy season (May - Oct) you will usually see a few hours of rain each day between periods of sunshine. During the dry season, typically there are a few days of rain each month. Towards the end of the season weeks can pass without rain. It is important to remember that during both seasons, the tropical climate sees significantly more days and greater amounts of rain. The tropical climate region (Tikal, Flores, Quirigua, Pureto Barrios, Livingston, Yaxha, Ceibal), ranges from sea level to 3,330 ft. This region is hot and humid, day and night, throughout the year. Average day temperatures are in the high 80s, but can climb as high as 100ºF. Average evening temperatures are in the high 70s. The temperate region (Guatemala City, Antiqua, Lake Atitlan, Chichicastenango, Panajachel), ranges from 3,300 ft to 6,600 ft. This region experiences medium humidity level, but average daily temperatures are in the hight 70s. Evenings in this region can get much cooler, dropping into the high 50s during winter months.
Bring comfortable shoes, lightweight clothes you can layer and an all-weather jacket. Some activities involve hiking through jungle terrain. It is advisable to pack clothing appropriate for these excursions, and possible a change of clothes for later in the day. Evenings in the highlands can be quite cool, so it would be advisable to bring a good jacket and warm clothes for sleeping. Hotels in Guatemala may not have modern heating systems. Sunscreen and a hat or sunglasses are also recommended. Note that all military clothing is illegal.
Guatemala Average Temperatures:
www.virgin-vacations.com/weather/americas/default.aspx#guatemala-panama-weather
| Panama - In the highlands – Spring: 75-90°F; Summer: 75-90°F; Autumn: 75-90°F; Winter: 75-90°F. Along the coast - Spring: 75-90°F; Summer: 75-90°F; Autumn: 75-90°F; Winter: 75-90°F.
Panama has two seasons: dry season is from December to April; wet season lasts from May to November.
Bring comfortable shoes, lightweight clothes you can layer and an all-weather waterproof jacket. Sunscreen and a hat or sunglasses are also recommended.
Panama Average Temperatures:
www.virgin-vacations.com/weather/americas/default.aspx#guatemala-panama-weather
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| E-Tickets & Check-In Procedures |
Please review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the record locator (airline reservation number) and e-ticket number(s). At check-in, be prepared to provide your government issued identification (valid passport) and your e-ticket itinerary/ ticket numbers to the agent in order to receive your boarding pass.
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings.
An e-ticket (electronic ticket) represents the purchase of an airline seat. This form of ticket has replaced almost all formerly provided paper tickets. The e-ticket exists only as a digital record in the airlines computers. In most cases your reservation will be confirmed solely on the basis of your government-issued identification. However it may still be necessary to present the e-ticket itinerary which contains your specific reservation code and ticket number(s). Once confirmed, your luggage will be checked-in and a boarding pass provided.
Advance online check-in is available on some airlines. If available, you may enter your airline confirmation number or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter.
When e-tickets cannot be issued, you will receive paper tickets.
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in these documents, a separate voucher(s) confirming those services will be included. You will receive those tickets at your destination from a Virgin Vacations representative.
| | Airline Flights | Please check in at least three hours prior to the scheduled departure time to allow for security steps. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. Passengers connecting from another point within the USA should check their luggage through to their final destination, and although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, we recommend that you verify where your luggage is being sent. If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, you must ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, you must have the airlines responsible make alternate arrangements on your behalf as Virgin Vacations has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed for you.
Passengers are recommended to reconfirm their flights 72 hours prior to departure, and to reconfirm seat assignments, special meal requests and frequent flier numbers, as applicable. In the event of an airline schedule change, Virgin Vacations will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Virgin Vacations is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Virgin Vacations is unable to provide compensation for schedule changes or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Virgin Vacations of amended flight details in writing to service@virgin-vacations.com. Virgin Vacations cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
| | Connecting Flights | When connecting between flights in major international airports, you may need to pass through two or more security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late.
| | Airline Luggage Restrictions | Most international airlines are consistent with regard to the number and weight of the pieces you may check and bring onboard. Domestic carriers, both inside and outside of the USA, typically on small aircraft, may differ. Therefore, we suggest that you check in advance if you are concerned about size or weight restrictions of hand and/or checked luggage. The FAA now restricts carry-on baggage to one bag plus one personal item (purse, briefcase, laptop computer, etc.) per passenger and some airlines may have additional restrictions. Most airlines apply charges for checked bags. For detailed information regarding your airline's checked baggage policies please visit http://www.virgin-vacations.com/baggagefees.aspx. Airline policies vary and may change at any time. Virgin Vacations is not responsible for any excess luggage/ weight charges levied by an airline.
| | Airline Seats | Airline seats are confirmed whenever possible. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only. Even when seats are pre-assigned however, you may wish to contact the carrier one to two weeks prior to departure to reconfirm your seats. In many cases there are equipment changes after your initial booking which can cause airplane seating reconfiguration.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Virgin Vacations will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Airline Tickets | Most airline tickets are issued using special fares which cannot be changed or canceled without incurring additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the airline. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue replacement tickets.
| | Code-share Flights | Many airlines participate in alliances and special agreements with other airlines which permit passengers to travel from one point to another using more than one carrier. While your ticket may indicate that you are flying with one carrier (eg: Delta), you may find that you are actually seated in a plane belonging to another carrier (eg: Alitalia). Please review your airline itinerary carefully to determine which airline you should go to for check-in; if your flight is operated by a carrier other than the primary airline indicated on the itinerary, your itinerary will state "Flight Operated by (Airline)." If you have any concerns regarding which airline to check-in with, you may contact the airline directly or Virgin Vacations for clarification.
| | Luggage | All Virgin Vacations land tour packages allow one piece of luggage per person, plus carry-on bag. Please refer to “Airline Luggage Restrictions” for guidance regarding airline policies and charges for checked bags. As Virgin Vacations will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. Avoid placing valuables such as cameras in your checked luggage. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. See www.virgin-vacations.com/luggage.aspxfor Important Baggage Information for U.S. Travelers.
| U.S. Hazardous Materials Restrictions - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For more information, visit www.tsa.gov.
| | Avoiding Jet Lag | In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.
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| Arrival Procedures | Upon arrival, please complete immigration formalities and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after passing through Customs by the local representative who will be holding a Virgin Vacations sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Virgin Vacations transfer personnel, go to the Tourist Information Desk and ask them to page the Virgin Vacations representative or phone the number on your voucher.
| | | What To Do When Your Flight Is Delayed | Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, overseas or in the USA, the better we can respond. Virgin Vacations is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon your return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.
| | Departure Procedures | If your program includes departure transfers, instructions will be stated on your voucher or provided locally.
| | Transfers | Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.
Escorted tour programs include transfers, providing you have purchased airfare from Virgin Vacations to arrive and depart on the scheduled tour dates. If you are traveling independently, you may purchase the transfers from Virgin Vacations or contract your own method of transportation to the hotel or cruise ship.
The cost of a transfer is more expensive than hiring a taxi, as a Virgin Vacations transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money
| | About Your Escorted Tour Participants in Guatemala | Please note that the number of participants may vary during your tour as we accommodate travelers departing at different points in the itinerary. All participants will begin their trip in Guatemala City Before your sightseeing begins, you will be invited to join a brief welcome orientation with your Tour Manager and will have an opportunity to meet your tour companions. Please note that this tour welcomes passengers from Gate 1 Travel as well as other North American tour companies.
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| Hotels | Virgin Vacations has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard rooms with two single beds and private facilities, unless you have specifically requested and paid for an upgrade. Room selection is strictly at the discretion of the hotel management. We reserve the right to make hotel substitutions with those of equal standard.
| | Hotel Check-in/ Check-out | Check-in time is usually 4pm or later. Check-out time is 12 noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.
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| Eco & Sustainable Tourism | We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel to and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.
| | About Your Sightseeing | To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Virgin Vacations will decide based on the conditions whether to amend an itinerary.
| | Tour Services | Please note that this tour is operated by Clark Tours and welcomes passengers from Virgin Vacations as well as other tour companies and/or English-speaking countries. While you will find some minor differences between tour services provided by Clark Tours and Virgin Vacations worldwide tour services, the overall level of services provided is consistent with Virgin Vacations standards. Please note that you will not see the usual signage and Virgin Vacations name tags will not be provided.
| | Land Only Passengers (Escorted Tours) | Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Virgin Vacations should proceed directly to the hotel for checkin. The details of the hotel can be found in your documents.
| | Purchasing Tours Locally | On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Virgin Vacations Terms & Conditions for more information. www.virgin-vacations.com/terms.aspx#optional
| Independent Activities - Virgin Vacations itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Virgin Vacations is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses
| | Currency | We suggest getting a small amount of currency for the first country you're visiting before you leave the U.S. It is a good idea to carry a chart with you to help you convert U.S. dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most U.S. ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash or travelers checks, exchange them at banks where the rate is more favorable than at hotels or exchange bureaus. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller.
| Guatemala - The Guatemalan Quetzal is the currency of Guatemala. It is recommended to use only new US dollars when exchanging money at banks in Guatemala. Travelers checks are not widely accepted. Important: Due to reports of illegal scanning of ATM cards the US Embassy recommends to avoid using ATM machines whenever possible.
| Panama - Both the U.S. Dollar and the Panamanian Balboa are the currencies of Panama. Note: The Balboa and the Dollar have a fixed exchange rate of 1:1 and are used interchangeably.
| | Credit Cards | While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
Most US-issued credit cards rely on magnetic-strip technology rather than embedded microprocessor chips which are increasingly common overseas. These “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.
| | Shopping | Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.
We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally-crafted merchandise which you may not be able to find alone. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs.
While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!
About Tax-Free Shopping
Tax-Free Shopping (TFS) allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their shopping in some foreign countries. Currently, about 50 countries allow foreign visitors to have their taxes reimbursed. TFS is subject to national regulations such as minimum spend and restrictions on the types of products on which it can be claimed. TSF is currently available in Argentina, Australia, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Mexico, Morocco, The Netherlands, Norway, Poland, Portugal, Russian Federation, Singapore, Slovenia, Slovakia, Spain, South Africa, Sweden, Switzerland, Thailand, Turkey and the United Kingdom. Eligible countries and their specific regulations are subject to change at any time including the % of VAT which is reclaimable and the minimum purchase amount restriction. When planning to shop in a country with Tax-Free Shopping and to reclaim VAT/GST taxes, we recommend that you check the current regulations prior to completing your purchase. In many cases, stores will display signage such as “VAT Refunds for Tourists.” Normally, you will need to present your passport and receive a VAT Refund Application form(s) from the store along with an explanation of how to claim your refund. Sometimes this is completed at the airport upon departure or later via mail from your home. Service fees may apply. Alternatively, you may choose to work with a fee-based VAT Refund Service.
U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.
| Guatemala - Guatemala is known for its textiles, handicrafts, jewelry, leather goods, ceramics, and baskets. A great place to purchase these items is at a market, which are abundant; Guatemala City and Chichicastenango both have famous markets. Please note that bargaining is expected by vendors and is the best way to get good deals. Guatemala City also offers many modern shopping centers, which are typically open seven days a week.
| Panama - Local goods such as molas, traditional clothing of the native Kuna people, wood carvings and woven palm baskets can be found in markets. In Panama City, there are several large shopping areas which are good places to purchase electronics and clothing.
| | Your Safety is Very Important |
Prior to your trip, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
- Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
- Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
- Do not leave valuables laying loose in your room. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
- Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
- Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard-to-replace valuables with you in your carry-on bag
- Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
- Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body.
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Virgin Vacations representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Virgin Vacations vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.
| Guatemala - While we recommend that you apply reasonable caution and common sense when traveling in any country, please be aware that in Guatemala, there are significant issues with theft against tourists in public places. Always keep valuables in a safe place and avoid walking alone. It is advised that travelers avoid contact with children, including taking photographs, especially in rural areas. Passengers should not travel alone after dark. Do not take public transportation on vehicles that resemble U.S. School buses as these vehicles are targets for robbery. We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. When not possible, we recommend that a hotel, restaurant, or shop call a taxi. Due to reports of illegal scanning of ATM cards the US Embassy recommends to avoid using ATM machines whenever possible. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas. Travel outside of major cities is not recommended, especially by bus.
| Panama - While we recommend that you apply reasonable caution and common sense when traveling in any country, please be aware that in Panama, there are significant issues with theft in public places. Always keep valuables in a safe place and avoid walking alone. Passengers should not travel alone after dark. While driving, it is suggested to keep the car doors locked and windows up. We recommend that taxis be reserved via the hotel concierge desk, and that you do not ride alone when possible. When using ATM machines, be on the lookout for anyone watching or following you. In the unlikely event that you should fall victim to a robbery, do not resist, the majority of injuries from robberies occur as a result of resistance. Do not hitchhike and do not accept rides from strangers. As in most parts of the world, be aware of your surroundings and keep to well-lit and populated areas. Travel outside of major cities is not recommended, especially by bus. Please note that tourists are warned not to travel to the province of Darien. Political demonstrations are infrequent and even though they are usually peaceful, it is advisable that they be avoided.
| | Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
- Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
- Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
- Use only official taxis and check the change you receive from all taxi drivers and vendors;
- Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
- Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
- Don’t tip beggars;
- Wear the shoulder strap of your bag across your chest;
- Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
- ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
- If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.
| | Local Emergency Phone Numbers | Guatemala- Ambulance: 123
- Police: 110
| Panama
| | Languages | Guatemala - Spanish is the official language. Many indigenous languages are also spoken throughout the country. English is widely spoken.
| Panama - Spanish in the local language. English is generally spoken in tourist areas.
| | Electricity | Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.
| Guatemala - The voltage used is 120 volts.
| Panama - The voltage used is 110 volts.
| | Code of Conduct | Guatemala - Waving goodbye in Guatemala is unique. The wave looks similar to someone fanning themselves. Always ask permission before taking someone's photo. Public displays of affection should be avoided, especially when traveling outside of Guatemala City.
| Panama - Visitors should observe normal courtesies. The atmosphere is generally informal and casual dress is appropriate. Smoking is prohibited in most places.
| | Gratuities | Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in U.S. Dollars or local currency equivalent. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.
| | Suggested Tipping: Escorted Tours |
Tour Manager (Coordinator; may or may not act as a guide): $7 per person per day
Driver (Provides chauffeur services and limited assistance with luggage) : $3 per person per day, $2 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): $3 per person per day of sightseeing, $2 per half day
Housekeeping: $3 per room per day
Hotel porters and wait staff: Included
| Guatemala - It is customary to tip 10% in restaurants when service has not been included on the bill. Taxis drivers are not usually tipped, but hotel staff and tour guides do expect to be tipped for their services.
| Panama - It is customary to tip 10% in restaurants and other places that cater to tourists.
| | Food and Meals | As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Virgin Vacations cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure to info@virgin-vacations.com.
| Guatemala - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. It is advised to stick to food from reputable vendors. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water.
| Panama - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Tap water in Panama City is potable but in rural areas, it is not. Even so, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water.
| | Holidays - Guatemala | | Holidays 2013 | | Jan 1 | New Year's Day | | Mar 27 | Holy Wednesday | | Mar 28 | Maundy Thursday | | Mar 29 | Good Friday | | Mar 30 | Holy Saturday | | Mar 31 | Easter Sunday | | May 1 | Labor Day | | Jun 30 | Army Day | | Aug 15 | Assumption | Sep 15 | Independence Day | Oct 20 | Revolution of 1944 | Nov 1 | All Saints Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | New Year's Day | | Apr 16 | Holy Wednesday | | Apr 17 | Maundy Thursday | | Apr 18 | Good Friday | | Apr 19 | Holy Saturday | | Apr 20 | Easter Sunday | | May 1 | Labor Day | | Jun 30 | Army Day | | Aug 15 | Assumption | Sep 15 | Independence Day | Oct 20 | Revolution of 1944 | Nov 1 | All Saints Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 31 | New Year's Eve |
| | | Holidays - Panama | | Holidays 2013 | | Jan 1 | New Year's Day | | Jan 2 | New Year's Festival | | Jan 9 | Martyr's Day | | Feb 9-13 | Carnival | | Mar 28 | Holy Thursday | | Mar 29 | Good Friday | | May 1 | Labor Day | | Nov 3 | Separation Day | | Nov 4 | Flag Day | | Nov 5 | Colon Day | Nov 10 | Anniversary of the Uprising in the Villa de los Santos | Nov 28 | Independence Day | Dec 8 | Mother's Day | Dec 25 | Christmas Day |
| | Holidays 2014 | | Jan 1 | New Year's Day | | Jan 2 | New Year's Festival | | Jan 9 | Martyr's Day | | Mar 1-5 | Carnival | | Apr 17 | Holy Thursday | | Apr 18 | Good Friday | | May 1 | Labor Day | | Nov 3 | Separation Day | | Nov 4 | Flag Day | | Nov 5 | Colon Day | Nov 10 | Anniversary of the Uprising in the Villa de los Santos | Nov 28 | Independence Day | Dec 8 | Mother's Day | Dec 25 | Christmas Day |
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