Our Call Center hours of operation are:

Monday – Friday
9:30 AM – 8 PM Eastern Time

Saturday
10:00 AM – 4 PM Eastern Time

Sunday
10:00 AM – 4 PM Eastern Time

Contacting Us By Email

Emails are received during business hours, Monday through Friday 9AM - 5 PM EST. You can expect to receive an answer to your email within 24-48 business hours following receipt. Should your question require more immediate assistance we suggest you contact us by phone at 888-937-8474.

General inquiries and reservation questions (please note that we cannot make reservations via email)
info@virgin-vacations.com

Feedback - Have something to tell us about a recent trip? Email us here and please include your name and booking number.
feedback@virgin-vacations.com

Customer service for existing reservations - For questions or information on a tour you have booked. Please provide your Gate 1 booking number in the body of your message.
info@virgin-vacations.com

Customer service for past/ traveled reservations. Please provide your Gate 1 booking number in the body of your message.
service@virgin-vacations.com

Group travel inquiries (parties of 15 or more)
groups@virgin-vacations.com

Group Air (parties of 10 or more)
groupair@virgin-vacations.com

Web inquiries - For suggestions/comments regarding site content and functionality.
webmaster@virgin-vacations.com

Technical support - When sending an email, please include details about your browser, including version number, operating system and your Internet service provider. Also, to assist us in helping you, please copy and paste into your email message the URL of the page you are visiting.
support@virgin-vacations.com

Advertising/Press - marketing@virgin-vacations.com

Employment - jobs@virgin-vacations.com

Insurance Inquiries

If you purchased insurance from Virgin Vacations and need to file a claim:

For Customer Service Call: 1-800-888-7292

For Emergency Assistance during Your Trip Call: 1-800-555-9095 (From U.S.) or 1-603-894-4710 (Collect, Worldwide)