Highlights | Escorted Package Includes - Flights NYC-Warsaw, Berlin-NYC
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- 13 nights First Class accommodations
- All transfers
- 18 meals: 13 breakfasts, 5 dinners
- Sightseeing per itinerary in modern air-conditioned motor coach
- Services of English-speaking tour manager throughout
- Services of local guides in all major cities
- Entrance fees per itinerary
Special Features - Royal Route, Warsaw
- Wawel Castle, Krakow
- Auschwitz-Birkenau Tour
- Heroes' Square, Budapest
- Matthias Coronation Church, Budapest
- Fishermen's Bastion, Budapest
- Schonbrunn Palace, Vienna
- Half day excursion to Bratislava, Slovakia
- Charles Bridge & Astronomical Clock, Prague
- Berlin Wall
Also Available |
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Itinerary |  DAY 1, Thursday - Depart the USA
Depart the USA for Poland. Your flight includes meals, drinks and in-flight entertainment DAY 2, Friday - Arrive in Warsaw
Arrive and transfer to your hotel. Balance of the day at leisure. This evening, enjoy a welcome drink and orientation with your tour director, followed by dinner
Overnight: Warsaw
Meals: Dinner DAY 3, Saturday - Warsaw City Tour
This morning, a tour of Warsaw includes both banks of the Vistula River. Visit Lazienki Park to view Chopin's Monument, then travel along the Royal Route with its historic monuments and residences toward the Warsaw Ghetto and the Jewish Cemetery. Walk through the cobbled streets to the Market Square. View the Cathedral of St. John and the Royal Castle. Balance of the day at leisure
Overnight: Warsaw
Meals: Breakfast DAY 4, Sunday - Jasna Gora Monastery
Travel south to Czestochowa to see the Paulite Monastery at Jasna Gora, a place of devout pilgrimage by Polish Catholics and home of the Black Madonna, a portrait of Our Lady that is said to have miraculous powers. Drive to Krakow, former residence of the Polish kings
Optional: Wieliczka Salt Mine*
Overnight: Krakow
Meals: Breakfast, Dinner DAY 5, Monday - Krakow City Tour*, Auschwitz-Birkenau Tour
This morning, enjoy a tour of medieval Krakow, including a visit to the 16th century Wawel Royal Castle District. Visit the Jewish Quarter and view Oskar Schindler's factory. Continue to the Old Town and Market Square to view St. Mary's Church and the Renaissance Cloth Hall. In the afternoon tour Auschwitz-Birkenau, the infamous network of concentration camps from World War II. It has since been turned into a museum by the Polish government and is on the list of UNESCO World Heritage Sites
Overnight: Krakow
Meals: Breakfast DAY 6, Tuesday - Scenic Drive to Budapest
This morning, view Sister Faustine Convent. Continue through the scenic Tatra Mountains and the wooded countryside of Slovakia before reaching the Danube Valley and the twin cities of Buda and Pest. The remainder of the day is at leisure
Overnight: Budapest
Meals: Breakfast, Dinner DAY 7, Wednesday - Budapest City Tour
Your morning tour begins in Pest with a chance to view the Parliament, Royal Palace and Heroes' Square. Cross the Danube over the Elizabeth Bridge to the Buda Hills. Visit Mount Gellert, then continue to Castle Hill to see the 13th century Matthias Coronation Church. From Fishermen's Bastion, enjoy a panoramic view of the city. Enjoy the afternoon at leisure
Optional: Budapest Jewish Interest Tour (PM)**
Overnight: Budapest
Meals: Breakfast DAY 8, Thursday - Travel to Vienna
Spend the morning at leisure in Budapest. Later, depart Hungary and travel through the Austrian countryside to Vienna, the former center of the Hapsburg Empire. Enjoy the balance of the day at leisure in Vienna
Optional: Parliament & St. Stephens (AM)
Optional: Mozart & Strauss Concert (PM)
Overnight: Vienna
Meals: Breakfast DAY 9, Friday - Vienna City Tour
Today, enjoy a sightseeing tour that begins with a visit to the impressive Schonbrunn Palace, the former summer residence of the Hapsburg emperors. View the Belvedere Palace and its gardens. Continue with a drive along the famous Ringstrasse and view the Empress Maria Theresia Monument, Votive Church, City Hall and Parliament. Next, walk through the Hofburg courtyards to the State Opera House
Overnight: Vienna
Meals: Breakfast DAY 10, Saturday - Bratislava City Tour
This morning enjoy a half-day excursion across the border to Bratislava, the capital of Slovakia. For centuries, this city has been famous for its charm and beauty. It has undergone a major revitalization and now flourishes as one of Europe's newest capitals. The beautifully restored old town with its winding lanes and medieval courtyards is nestled between the steep Castle Hill and the Danube River. First, explore the historic center on a guided walking tour. After, take time to stroll the lively pedestrian streets of this charming city where local street vendors offer regional gifts before returning to Vienna
Optional: Austrian Country Dinner (PM)
Overnight: Vienna
Meals: Breakfast DAY 11, Sunday - Travel to Prague via Cesky Krumlov
This morning, depart Austria for the Czech Republic. Begin with a stop in Cesky Krumlov, a fairy-tale town with a maze of narrow cobbled streets. Declared a UNESCO World Heritage Site in 1992, Cesky Krumlov has earned an international reputation as a time capsule of the past. Enjoy a short walk through the town and view its Gothic, Baroque and Renaissance houses. Later, continue through Southern Bohemia to the Czech capital, Prague – "The City of a Thousand Spires"
Overnight: Prague
Meals: Breakfast DAY 12, Monday - Prague City Tour
This morning’s sightseeing will include a walking tour of the Lesser Town and the Old Town, viewing the Infant Jesus of Prague Church and include the 14th century Charles Bridge, with its 30 baroque statues of various saints. From here, admire the views up to the Prague castle. Continue through the Old Town Square to view the famous TownHall Astronomical Clock, viewing the Municipal House, Powder Tower and the Jewish Quarter. This evening, enjoy dinner at a local restaurant
Optional: Prague Castle & St. Vitus Cathedral (PM)
Overnight: Prague
Meals: Breakfast, Dinner DAY 13, Tuesday - Dresden En route to Berlin
Today cross Saxony to the Baroque art city of Dresden, also known as "the Florence on the Elbe River." Enjoy a walking city tour to view sights including Zwinger Palace, the Semper Opera and the newly rebuilt Frauenkirche. Continue to Berlin, proud capital of reunited Germany. Enjoy the remainder of the day at leisure
Overnight: Berlin
Meals: Breakfast DAY 14, Wednesday - Berlin City Tour
This morning, enjoy a guided tour of Berlin. View the major sights of the city, including the Reichstag building, Brandenburg Gate and Checkpoint Charlie, the remaining symbol of the former Berlin Wall. View the Unter den Linden Street and Kurfurstendam, as well as the State Opera House and the cathedral. This evening, enjoy a farewell dinner
Optional: Potsdam Tour (PM)
Overnight: Berlin
Meals: Breakfast, Dinner DAY 15, Thursday - Depart for the USA
Transfer to the airport for your departure flight
Meals: Breakfast *Mar 28 departure: due to the Easter Holiday, the Krakow City Tour will operate on Sunday and the Wieliczka Salt Mine Optional Tour will operate on Monday **The optional Budapest Jewish Interest Tour will not be offered on the May 9 and Oct 17 departures due to the observance of holidays
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Optionals | Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. | | Wieliczka Salt Mine | Day #4 |
01 Nov 2012 - 31 Dec 2013 $65
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Legend has it that the salt mines in Wieliczka were part of a dowry from the Hungarian princess, Kinga, when she wed Boleslaw the Shy over 700 years ago, making the Wieliczka Salt Mine one of the oldest in Europe. The mine's historical importance, as well as the amazing works of art carved into the walls by miners, have earned the Wieliczka Salt Mine a place on the UNESCO World Cultural Heritage list. You will be guided with a group on a route through 3 levels of underground galleries and chambers.
Pick-up and drop-off at hotel. Times to be arranged locally.
This tour is not recommended for travelers that have difficulty walking on uneven and/or steep terrain.
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| Budapest Jewish Interest Tour | Day #7 |
16 May 2013 - 22 Oct 2013 $65
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This tour highlights the different aspects of Budapest's rich Jewish heritage. Begin with a visit to the Great Dohany Synagogue which ranks among one of the top sights of Budapest. This Moorish style building is Europe's largest and the world's second largest Synagogue. Additionally, view the Jewish Museum, the Tree of Life and the Raoul Wallenberg Memorial. Finally travel to a different section of town to explore the chilling Hungarian Holocaust Museum.
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| Mozart & Strauss Concert | Day #8 |
01 Apr 2013 - 31 Dec 2013 $69
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What better way to spend an evening in the "City of Music" than enjoying a concert of Austria's greatest composers in one of the city's splendid palaces. With the musicians, singers and dancers wearing historic costumes, this performance takes us back in time to the days when Mozart and Strauss were alive. A glass of champagne is included during the intermission.
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| Parliament, St. Stephen's & Great Market Hall | Day #8 |
21 Nov 2012 - 31 Dec 2013 $65
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This comprehensive tour includes three splendid interiors and at the same time provides an insight on local politics, religion and products. The cost of building the Hungarian House of Parliament would have paid for the construction of an entire town for 40,000 people. A stunning interior and the Hungarian Crown Jewels await us there. Only a limited number of visitors are allowed to visit each day. Next we tour St. Stephen's Basilica, the largest and most impressive church of Budapest where a relic, the mummified hand of St. Stephen, can be seen. Finally our guide takes us to the historic Great Market Hall where, like a hundred years ago, the locals still do their everyday shopping. At your leisure, absorb the unique atmosphere with over 100 market stalls and an endless choice of regional products.
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| Austrian Country Dinner | Day #10 |
01 Jan 2013 - 31 Dec 2013 $79
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This fun evening begins with a short drive through the legendary Vienna Woods to the top of Mount Kahlenberg with panoramic views of Vienna. Continue to one of the charming old wine villages in the vicinity for dinner. The characteristic Heurigen tavern dates back to the 18th century and has been family run for generations. Local musicians entertain with traditional melodies while hearty Austrian dishes are served. Wine and soft drinks are included.
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| Prague Castle & St. Vitus Cathedral | Day #12 |
22 May 2013 - 31 Dec 2013 $59
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Leaving the bustle of the new town, drive up the hill to the historical area surrounding the Prague castle, and enter the fairytale complex of cobbled courtyards, churches and administrative buildings, once the court of the Bohemian Kings. Still the political center of the Czech Republic, this is where the Presidential Palace is located, complete with ceremonial guards. Visit the medieval Old Palace and the Cathedral of St. Vitus, a masterpiece of Gothic architecture, as well as the St. George Basilica and the Famous “Golden Lane”.
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| Potsdam Tour | Day #14 |
01 Jan 2013 - 31 Dec 2013 $69
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Explore Potsdam, the "City of Palaces." Visit Cecilienhof Palace, where Roosevelt, Churchill and Stalin met in 1945 for the Potsdam Conference and where they created post World War II Europe. Another stop is made at Sanssouci Palace, the former summer residence of the Prussian kings and German emperors. During a walking tour of the castle grounds, pass the old wind mill, explore the gardens and see the burial place of Frederick the Great.
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| Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. |
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Dates & Prices | Step 1: Select Your Featured Hotels Step 2: Click a Date to Book Online
OR: Click here to create your own flexible vacation |
| Dates & Prices | Land Only | Air & Land | | Dates & Prices | Land Only | | Dates & Prices | Air & Land | | 2013 | May 23 (Sold Out) | $2529 | 3369 | Jun 13 (Sold Out) | $2429 | 3509 | Jul 18 (Sold Out) | $2369 | 3439 | Aug 8 (Sold Out) | $2369 | 3459 | Aug 29 (Sold Out) | $2579 | 3439 | | Sep 19 | $2569 | 3459 | Sep 26 (Sold Out) | $2529 | 3459 | Oct 10 (Sold Out) | $2529 | 3399 | Oct 17 (Sold Out) | $2419 | 3339 | | Create Your Own Flexible Vacation |
*Not Included:
Optional tours and gratuities.
Additional Information:
Land only price does not include arrival/departure transfers.
Aug 29 departures: Some passengers will be accommodated at NH Budapest in Budapest. Sep 16 departure: Some passengers will be accommodated at Courtyard Marriott Wien Schoenbrun in Vienna. Sep 19 departure: Some passengers will be accommodated at NH Budapest, Hotel Nemzeti Budapest in Budapest, the Courtyard Marriott Wien Schoenbrunn in Vienna and Marriott Hotel in Prague.
Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information,
check our Visas page.
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| PLEASE NOTE: | When amending travel dates or number of nights, your flexible package will include flights and hotels only. You will have the opportunity to add additional services prior to finalizing your reservation. |
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| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. | | Passports and Visas | It is each traveler's responsibility to have a passport valid for at least 6 months after the date of travel and a visa if required. Please check the information at virgin-vacations.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has unstamped visa pages.
| | Trip Preparation | A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas) are in order and that you have enough prescription medications to last through the trip. We suggest that you make photocopies of passports, visas, and any other important travel documents and pack them separately from the originals. Pack a list of medications including dosage and generic names. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Avoid placing valuables such as cameras in your checked luggage.
| | Cell Phones & Calling Cards | You may wish to carry a cell phone while traveling overseas. Check with your cell phone provider if your phone will work in the destination(s) you are visiting. U.S. service is dominated by the CDMA technology standard, while most of the world uses the incompatible GSM standard. Some U.S. providers do offer GSM, but you may incur high international roaming fees. With GSM, however, you can often choose to have your phone unlocked and then add a local SIM card for lower fees. If you can access the Internet as you travel, you can take advantage of email or a Skype Internet telephone (VOIP) account for the best value. Alternatively, you may investigate renting a cell phone before you leave or buying an inexpensive phone locally.
When calling the U.S. from a foreign country, you may also use a prepaid calling card; normally, the only additional charge (besides the prepaid long distance charges) is a local fee of a few cents and possibly a connection fee if you are using your card at your hotel. It is best to check with the hotel’s reception desk prior to making phone calls to avoid unexpected charges.
| | Making Telephone Calls from One Country to Another | When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code + destination Country Code + Phone Number.
For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If the international number you wish to call starts with a 0 (zero), you must drop this starting digit when dialing the number.
| | Wireless Internet Access | Passengers traveling with WiFi enabled devices (such as a personal computer, smartphone, tablet, or digital audio player) may be able to connect to the internet via a wireless network access point (or hotspot). WiFi access in hotels and/or cruise lines often involves a fee which, in some cases, can be very expensive. Passengers requiring internet access can often locate free WiFi hotspots such as libraries or coffee shops. Hotspots can often be located and planned in advance via an online search. Planning ahead may help avoid unnecessary fees.
| | Staying Healthy While Traveling | All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal health-care provider, the Centers for Disease Control (www.cdc.gov) and/or theWorld Health Organization (http://www.who.int/en/) for their recommendations.
There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
- Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
- Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
- If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
- Wash your hands regularly and carry hand sanitizer.
- Where appropriate, pack sunscreen and insect repellant (for both active and warm destinations).
- You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
| Czech Republic: Health Insurance - There is a law requiring tourists traveling to the Czech Republic to have insurance with coverage of $35,000. However this law is not really enforced in practice. A health insurance card or an internationally recognized credit card with health insurance included will generally be accepted as proof of insurance to enter the Republic
| | Climate & Clothing | Italy - Spring and Fall: 55-75°F; Summer: 70-85°F; Winter: 40-55°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. On cruises, informal dress is the general rule though on formal nights, a cocktail dress for women and a suit or coat and tie for men is required. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Italy Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#italy-weather
| Czech Republic - Spring and Autumn: 25–70°F; Summer: 50–85°F; Winter: 10–35°F. Temperatures vary significantly within the country, with Brno and Ostrava having substantially more extreme temperature ranges compared to Prague and Plzen. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Czech Republic Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#central-europe-weather.
| Austria - Spring and Autumn: 45–60°F; Summer: 70–80°F; Winter: 30–40°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Austria Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#austria-germany-europe-weather
| Germany - Spring and Autumn: 40–60°F, Summer: 65–80°F, Winter: 25–40°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Germany Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#austria-germany-europe-weather
| Poland - Spring and Autumn: 40–65°F; Summer: 55–75°F; Winter: 20–35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
Poland Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#central-europe-weather
| Slovakia - Spring and Autumn: 40–60°F; Summer: 60–80°F; Winter: 25–40°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).
| Hungary - Spring and Autumn: 45–60°F; Summer: 60–80°F; Winter: 25–35°F. Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops). In summer, bring a hat and sunscreen.
Hungary Average Temperatures: www.virgin-vacations.com/weather/europe/default.aspx#central-europe-weather
| | Book & Film Recommendations | Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests’ recommendations.
| | Book & Film Recommendations | Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests’ recommendations.
| ITALY: Books
Venice Is a Fish: A Sensual Guide by Tiziano Scarpa
Venetian Legends and Ghost Stories: A Guide to Places of Mystery in Venice by Alberto Toso Fei
The Lost Army or Empire of Dragons or The Ides of March or Tyrant by Valerio Massimo Manfredi
Secrets of Rome: Love and Death in the Eternal City or Secrets of the Vatican by Corrado Augias
Four Seasons in Rome: On Twins, Insomnia, and the Biggest Funeral in the History of the World by Anthony Doerr
La Bella Figura: A Field Guide to the Italian Mind or An Italian in Italy by Beppe Severgnini
Under the Tuscan Sun: At Home in Italy or In Tuscany by Frances Mayes
A Day in the Life of Ancient Rome by Alberto Angela
The Little World of Don Camillo by Giovanni Guareschi
Caesar: Life of a Colossus by Adrian Keith Goldsworthy
The Stones of Venice by John Ruskin
The Garden of the Finzi Continis by Giorgio Bassani
The Adventures of Pinocchio by Carlo Collodi
A Room with a View by E.M. Forster
Inspector Montalbano novels by Andrea Camilleri
The Leopard by Giuseppe Tomasi di Lampedusa
The Agony and the Ecstasy: A Biographical Novel of Michelangelo by Irving Stone
Roma: The Novel of Ancient Rome by Steven Saylor
The Birth of Venus by Sarah Dunant
Italy for the Gourmet Traveler by Fred Plotkin
The Merchant of Venice by William Shakespeare
Why Italians Love to Talk About Food: A Journey Through Italy's Great Regional Cuisines, from the Alps to Sicily by Elena Kostioukovitch
Michelangelo A Tormented Life by Antonio Forcellino
Medici: Godfathers of the Renaissance by Paul Strathern
| CENTRAL EUROPE: Books
The Eclipse of the Crescent Moon or Slave of the Huns by Géza Gárdonyi
A Modern Midas: A Romance by Mór Jókai
Fatelessness by Imre Kertész
How to be an Alien or How to be Poor by George Mikes
Csardas by Diane Pearson
Who Loves You Like This by Edith Bruck
Darkness at Noon by Arthur Koestler
Kasztner's Train by Anna Porter
Imprimatur or Secretum or Veritas by Monaldi & Sorti
Europe 101: History and Art for the Traveler by Rick Steves and Gene Openshaw
The Bridge at Andau by James A. Michener
I Served the King of England or Bambini di Praga 1947 by Bohumil Hrabal
Franz Kafka and Prague by Harald Salfellner
The Unbearable Lightness of Being by Milan Kundera
Old Czech Legends by Alois Jirásek
The Golem by Gustav Meyrink
The Metamorphosis by Franz Kafka
The Good Soldier Svejk by Jaroslav Hašek
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| E-Tickets & Check-In Procedures |
Please review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the record locator (airline reservation number) and e-ticket number(s). At check-in, be prepared to provide your government issued identification (valid passport) and your e-ticket itinerary/ ticket numbers to the agent in order to receive your boarding pass.
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings.
An e-ticket (electronic ticket) represents the purchase of an airline seat. This form of ticket has replaced almost all formerly provided paper tickets. The e-ticket exists only as a digital record in the airlines computers. In most cases your reservation will be confirmed solely on the basis of your government-issued identification. However it may still be necessary to present the e-ticket itinerary which contains your specific reservation code and ticket number(s). Once confirmed, your luggage will be checked-in and a boarding pass provided.
Advance online check-in is available on some airlines. If available, you may enter your airline confirmation number or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter.
When e-tickets cannot be issued, you will receive paper tickets.
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in these documents, a separate voucher(s) confirming those services will be included. You will receive those tickets at your destination from a Virgin Vacations representative.
| | Airline Flights | Please check in at least three hours prior to the scheduled departure time to allow for security steps. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. Passengers connecting from another point within the USA should check their luggage through to their final destination, and although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, we recommend that you verify where your luggage is being sent. If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, you must ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, you must have the airlines responsible make alternate arrangements on your behalf as Virgin Vacations has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed for you.
Passengers are recommended to reconfirm their flights 72 hours prior to departure, and to reconfirm seat assignments, special meal requests and frequent flier numbers, as applicable. In the event of an airline schedule change, Virgin Vacations will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Virgin Vacations is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Virgin Vacations is unable to provide compensation for schedule changes or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Virgin Vacations of amended flight details in writing to service@virgin-vacations.com. Virgin Vacations cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
| | Connecting Flights | When connecting between flights in major international airports, you may need to pass through two or more security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late.
| | Airline Luggage Restrictions | Most international airlines are consistent with regard to the number and weight of the pieces you may check and bring onboard. Domestic carriers, both inside and outside of the USA, typically on small aircraft, may differ. Therefore, we suggest that you check in advance if you are concerned about size or weight restrictions of hand and/or checked luggage. The FAA now restricts carry-on baggage to one bag plus one personal item (purse, briefcase, laptop computer, etc.) per passenger and some airlines may have additional restrictions. Most airlines apply charges for checked bags. For detailed information regarding your airline's checked baggage policies please visit http://www.virgin-vacations.com/baggagefees.aspx. Airline policies vary and may change at any time. Virgin Vacations is not responsible for any excess luggage/ weight charges levied by an airline.
| | Airline Seats | Airline seats are confirmed whenever possible. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only. Even when seats are pre-assigned however, you may wish to contact the carrier one to two weeks prior to departure to reconfirm your seats. In many cases there are equipment changes after your initial booking which can cause airplane seating reconfiguration.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Virgin Vacations will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Airline Tickets | Most airline tickets are issued using special fares which cannot be changed or canceled without incurring additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the airline. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue replacement tickets.
| | Code-share Flights | Many airlines participate in alliances and special agreements with other airlines which permit passengers to travel from one point to another using more than one carrier. While your ticket may indicate that you are flying with one carrier (eg: Delta), you may find that you are actually seated in a plane belonging to another carrier (eg: Alitalia). Please review your airline itinerary carefully to determine which airline you should go to for check-in; if your flight is operated by a carrier other than the primary airline indicated on the itinerary, your itinerary will state "Flight Operated by (Airline)." If you have any concerns regarding which airline to check-in with, you may contact the airline directly or Virgin Vacations for clarification.
| | Luggage | All Virgin Vacations land tour packages allow one piece of luggage per person, plus carry-on bag. Please refer to “Airline Luggage Restrictions” for guidance regarding airline policies and charges for checked bags. As Virgin Vacations will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. Avoid placing valuables such as cameras in your checked luggage. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. See www.virgin-vacations.com/luggage.aspxfor Important Baggage Information for U.S. Travelers.
| U.S. Hazardous Materials Restrictions - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For more information, visit www.tsa.gov.
| | Avoiding Jet Lag | In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.
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| Arrival Procedures | Upon arrival, please complete immigration formalities and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after passing through Customs by the local representative who will be holding a Virgin Vacations sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Virgin Vacations transfer personnel, go to the Tourist Information Desk and ask them to page the Virgin Vacations representative or phone the number on your voucher.
| | What To Do When Your Flight Is Delayed | Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, overseas or in the USA, the better we can respond. Virgin Vacations is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon your return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.
| | Departure Procedures | If your program includes departure transfers, instructions will be stated on your voucher or provided locally.
| | Transfers | Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.
Escorted tour programs include transfers, providing you have purchased airfare from Virgin Vacations to arrive and depart on the scheduled tour dates. If you are traveling independently, you may purchase the transfers from Virgin Vacations or contract your own method of transportation to the hotel or cruise ship.
The cost of a transfer is more expensive than hiring a taxi, as a Virgin Vacations transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money
| | About Your Escorted Tour Participants in Central Europe | Please note that the number of participants may vary during your tour as we accommodate travelers at different points of the trip. After your arrival, you will be invited to join a welcome orientation with your Tour Manager and will meet your tour companions.
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| Hotels | Virgin Vacations has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard rooms with two single beds and private facilities, unless you have specifically requested and paid for an upgrade. Room selection is strictly at the discretion of the hotel management. We reserve the right to make hotel substitutions with those of equal standard.
| | Hotel Check-in/ Check-out | Check-in time is usually 4pm or later. Check-out time is 12 noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.
| Sorrento City Tax - The authorities of Sorrento have introduced a city tax on all hotels. The new tax requires a contribution of Euro 1.50 per person per night for stays between April-October. Virgin Vacations regrets that we are currently unable to collect this tax in advance or include it in your price for customers who are traveling independently or who arrange independent pre- or post-tour stays on an escorted tour. This tax is included in the tour price for customers who are traveling on an escorted tour accompanied by a Virgin Vacations Tour Manager who is able to pay directly to the hotel on your behalf. Please note that Virgin Vacations' hotel ratings may differ from official star ratings which determine the tax level.
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| Eco & Sustainable Tourism | We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel to and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.
| | About Your Sightseeing | To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Virgin Vacations will decide based on the conditions whether to amend an itinerary.
| | Land Only Passengers (Escorted Tours) | Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Virgin Vacations should proceed directly to the hotel for checkin. The details of the hotel can be found in your documents.
| | Purchasing Tours Locally | On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Virgin Vacations Terms & Conditions for more information. www.virgin-vacations.com/terms.aspx#optional
| Independent Activities - Virgin Vacations itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Virgin Vacations is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses
| | Currency | We suggest getting a small amount of currency for the first country you're visiting before you leave the U.S. It is a good idea to carry a chart with you to help you convert U.S. dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most U.S. ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash or travelers checks, exchange them at banks where the rate is more favorable than at hotels or exchange bureaus. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller.
| Italy - The Euro is the currency of Italy.
Italian bank opening hours are typically Monday through Friday, 9am to 1pm plus 1 to 2 hours in the afternoon, at different times, depending on the bank. Most Italian banks do not offer exchange service and 24-hour ATM machines are a better option.
| Czech Republic - The Czech Koruna is the currency of the Czech Republic.
| Austria - The Euro is the currency of Austria.
| Germany - The Euro is the currency of Germany.
| Poland - The Zloty is the currency of Poland.
| Slovakia - The Slovak Koruna is the currency of Slovakia.
| Hungary - The Hungarian Forint is the currency of Hungary.
| | Credit Cards | While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
Most US-issued credit cards rely on magnetic-strip technology rather than embedded microprocessor chips which are increasingly common overseas. These “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.
| | Shopping | Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.
We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally-crafted merchandise which you may not be able to find alone. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs.
While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!
About Tax-Free Shopping
Tax-Free Shopping (TFS) allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their shopping in some foreign countries. Currently, about 50 countries allow foreign visitors to have their taxes reimbursed. TFS is subject to national regulations such as minimum spend and restrictions on the types of products on which it can be claimed. TSF is currently available in Argentina, Australia, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Mexico, Morocco, The Netherlands, Norway, Poland, Portugal, Russian Federation, Singapore, Slovenia, Slovakia, Spain, South Africa, Sweden, Switzerland, Thailand, Turkey and the United Kingdom. Eligible countries and their specific regulations are subject to change at any time including the % of VAT which is reclaimable and the minimum purchase amount restriction. When planning to shop in a country with Tax-Free Shopping and to reclaim VAT/GST taxes, we recommend that you check the current regulations prior to completing your purchase. In many cases, stores will display signage such as “VAT Refunds for Tourists.” Normally, you will need to present your passport and receive a VAT Refund Application form(s) from the store along with an explanation of how to claim your refund. Sometimes this is completed at the airport upon departure or later via mail from your home. Service fees may apply. Alternatively, you may choose to work with a fee-based VAT Refund Service.
U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.
| Italy - Shops are generally open Monday through Friday from 9 a.m. to 1 p.m. and from 3:00 to 8:00 p.m., with some variations in Northern Italy, where the lunch break is shorter and shops close earlier. In the major cities, large stores and souvenir shops remain open throughout the day.
Italy is renowned for its fashion industry, with fine clothes for men and women, lacework, jewelry, and leather accessories. Other quality goods include ceramics, gold and silver items, alabaster, woodwork, embroidery, glass and crystal ware. Major credit cards are usually accepted, though cash is preferred for small purchases.
| Czech Republic - Some favorite souvenirs include Bohemian glass or crystal, porcelain, pottery, exquisite Christmas ornaments, and fine lace and embroidery work. Craftsmen and artisans often form associations and run their own retail stores, where you can often find high quality workmanship. Jewelry incorporating semi-precious stones, especially garnets, is another Czech specialty.
| Austria - Austria is renowned for its high quality winter sports equipment, wine, as well as an assortment of top-of-the-line, handcrafted items, including crystal, wood carvings, textiles, and fine leather. If you are traveling during the Christmas season, the Christmas markets are a must-see, not only for the goods but also for the hot mulled wine and unforgettable atmosphere.
| Germany - In addition to large department stores featuring a wide range of goods, Germany has many specialized shops that feature high quality items such as optical instruments, knives, glassware, china, handcrafted toys, and antique books and maps, among many others.
| Poland - Poland offers a variety of quality goods including fine enamel pieces, silver, genuine amber jewelry, woodcarvings, dolls, and sculptures in assorted media. Handwoven textiles are another Polish specialty.
| Slovakia - Items of particular interest include Bohemian crystal, fine wines and liquors, dolls in folk costume, embroidery, hand-cast metal works, ceramic figurines, and carved wooden toys. High quality clothing and antiques are also very popular. Shops are usually open weekdays from 9:00 a.m. until 6:00 p.m. with shorter hours on Saturdays. Malls in larger cities are open all week.
| Hungary - Hungary is renowned for its food and beverage products, especially fine red paprika, brandies, and Unicum liqueur. Additionally, traditional items such as ceramics, embroidery work, painted eggs, crystal ware, and costumed dolls are highly popular.
| | Your Safety is Very Important |
Prior to your trip, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
- Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
- Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
- Do not leave valuables laying loose in your room. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
- Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
- Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard-to-replace valuables with you in your carry-on bag
- Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
- Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body.
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Virgin Vacations representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Virgin Vacations vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.
| | Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
- Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
- Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
- Use only official taxis and check the change you receive from all taxi drivers and vendors;
- Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
- Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
- Don’t tip beggars;
- Wear the shoulder strap of your bag across your chest;
- Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
- ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
- If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.
| | Local Emergency Phone Numbers | Italy- Ambulance/Medical: 118
- Fire: 115
- Police: 112
| Czech Republic- Ambulance/Medical: 112 or 155
- Fire: 150
- Police: 158
| Austria- General Emergency: 112 or 122
| Germany- Ambulance/Fire: 112
- Police: 110
| Poland- General Emergency: 112 or 999
- Fire: 998
- Police: 997
| Slovakia- Ambulance: 155
- Fire: 150
- Police: 158
| Hungary
| | Languages | Italy - Italian is the local language. English is generally spoken in tourist areas.
| Czech Republic - Czech is the local language. German and limited English are generally spoken in tourist areas.
| Austria - German is the local language. English is generally spoken in tourist areas.
| Germany - German is the local language. English is generally spoken in tourist areas.
| Poland - Polish is the local language. German and limited English are generally spoken in tourist areas.
| Slovakia - Slovak is the local language. German and limited English are generally spoken in tourist areas.
| Hungary - Hungarian is the local language. Limited English is generally spoken in tourist areas.
| | Electricity | Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.
| Italy - The voltage used is 220 volts.
| Czech Republic - The voltage used is 220 volts.
| Austria - The voltage used is 230 volts.
| Germany - The voltage used is 230 volts.
| Poland - The voltage used is 220 volts.
| Slovakia - The voltage used is 220 volts.
| Hungary - The voltage used is 220 volts.
| | Code of Conduct | Italy - Family and social ties are, broadly speaking, stronger in Italy than in other Western European countries, and the Roman Catholic church retains a strong cultural influence. Common courtesies should be practiced. Casual dress is appropriate, but beachwear should be confined to the beach and poolside. Conservative clothing should be worn when visiting religious buildings, meaning legs and shoulders should be covered. While the cities are very safe, pickpocketing can occur. Avoid conspicuous expensive jewelry and be mindful of your wallet or handbag. Even though many Italians smoke, smoking is prohibited in all public buildings, public transport, cinemas and restaurants.
| Czech Republic - Dress should be conservatively casual. Normal courtesies should be observed. Please note that punctuality is important, and if you arrive late at the theater or opera, you may be denied entrance.
| Austria - Shaking hands is a customary greeting and normal courtesies should be observed. First names are not used when being introduced, but after a relationship exists, using first names is appropriate. Politeness is highly valued, and saying hello and goodbye is important even in shops and restaurants.
| Germany - Shaking hands is a customary greeting and normal courtesies should be observed. First names are not used when being introduced, but after a relationship exists, using first names is appropriate. Politeness is highly valued, and saying hello and goodbye is important even in shops and restaurants.
| Poland - There is a marked difference between city and rural life in Poland, with rural people maintaining a more traditional, conservative religious lifestyle. Jokes at the expense of the Roman Catholic church are considered to be in poor taste. Normal courtesies should be observed and conservative casual dress is appropriate.
| Slovakia - Shaking hands is a standard form of greeting. Conservative casual dress is appropriate and normal courtesies should be observed.
| Hungary - Shaking hands is a standard form of greeting. Normal courtesies should be observed and when addressing a newly met acquaintance, both first and last name should be used. Conservative casual dress is appropriate. Smoking is prohibited on public transport and in public buildings.
| | Gratuities | Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in U.S. Dollars or local currency equivalent. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.
| | Suggested Tipping: Escorted Tours |
Tour Manager (Coordinator; may or may not act as a guide): $7 per person per day
Driver (Provides chauffeur services and limited assistance with luggage) : $3 per person per day, $2 per half day
Local Guide (Offers in-depth information at specific locations. There may be one or many guides along a tour program): $3 per person per day of sightseeing, $2 per half day
Housekeeping: $3 per room per day
Hotel porters and wait staff: Included
| Italy - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. 5-10% is customary for good service.
| Czech Republic - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. Taxi drivers do not expect gratuities and rounding up the fare is usually sufficient.
| Austria - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.
| Germany - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.
| Poland - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge. Taxi drivers do not expect gratuities and rounding up the fare is usually sufficient.
| Slovakia - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists. Restaurant bills often include a service charge.
| Hungary - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.
| | Food and Meals | As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Virgin Vacations cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure to info@virgin-vacations.com.
| | Holidays - Italy | | Holidays 2013 | | Jan 1 | New Year's Day | Jan 6 | Epiphany | Apr 1 | Easter Monday | Apr 25 | Liberation Day | | May 1 | Labor Day | Jun 2 | Republic Day | Aug 15 | Assumption of the Virgin | Nov 1 | All Saints Day | | Dec 8 | Immaculate Conception | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day |
| | Holidays 2014 | | Jan 1 | New Year's Day | Jan 6 | Epiphany | Apr 21 | Easter Monday | Apr 25 | Liberation Day | | May 1 | Labor Day | Jun 2 | Republic Day | Aug 15 | Assumption of the Virgin | Nov 1 | All Saints Day | | Dec 8 | Immaculate Conception | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day |
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Please note that in addition, local feast days are held in honor of town patron saints, generally without closure of shops and offices. These include:
| Catania: | February 3 - 5 (St. Agatha) | Sorrento: | February 14 (St. Antoninus) | Venice: | April 25 (St. Mark) & November 11 (St. Martin's Day) | Florence, Genoa & Turin: | June 24 (St John the Baptist) | Amalfi: | June 27 (St. Andrew) | | Rome: | June 29 (St. Peter & Paul) | Siena: | July 2 & Aug 16, Palio horserace | Palermo: | July 15 (St. Rosalia) | Como | August 31 (St. Abbondio) | | Naples: | September 19 (St. Gennaro) | Bologna: | October 4 (St. Petronius) | Trieste: | November 3 (St. Giusto) | | Montecatini: | December 4 (St. Barbara) | Bari: | December 6 (St. Nicholas) | Milan: | December 7 (St. Ambrose) |
| | Holidays - Czech Republic | | Holidays 2013 | | Jan 1 | New Year's Day | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 8 | Liberation Day | | Jul 5 | Saints Cyril and Methodius | Jul 6 | Jan Hus Day | Sep 28 | St. Wenceslas Day (Czech Statehood Day) | Oct 28 | Independent Czechoslovak Day | Nov 17 | Struggle for Freedom and Democracy Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | New Year's Day | Apr 18 | Good Friday | Apr 20 | Easter | Apr 21 | Easter Monday | May 1 | Labor Day | May 8 | Liberation Day | | Jul 5 | Saints Cyril and Methodius | Jul 6 | Jan Hus Day | Sep 28 | St. Wenceslas Day (Czech Statehood Day) | Oct 28 | Independent Czechoslovak Day | Nov 17 | Struggle for Freedom and Democracy Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day | Dec 31 | New Year's Eve |
| | Holidays - Austria | | Holidays 2012 | | Jan 1 | New Year's Day | Jan 6 | Feast of the Epiphany | Apr 6 | Good Friday | Apr 8 | Easter | Apr 9 | Easter Monday | May 1 | Labor Day | May 17 | Ascension Day | May 28 | Whit Monday | | Jun 7 | Corpus Christi | Aug 15 | Feast of the Assumption | | Oct 26 | National Day | Nov 1 | All Saints' Day | Dec 8 | Immaculate Conception | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | Boxing Day | Dec 31 | New Year's Eve |
| | Holidays 2013 | | Jan 1 | New Year's Day | Jan 6 | Feast of the Epiphany | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 9 | Ascension Day | May 20 | Whit Monday | | May 30 | Corpus Christi | Aug 15 | Feast of the Assumption | | Oct 26 | National Day | Nov 1 | All Saints' Day | Dec 8 | Immaculate Conception | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | Boxing Day | Dec 31 | New Year's Eve |
| | Holidays - Germany | | Holidays 2013 | | Jan 1 | New Year's Day | Jan 6 | Feast of the Epiphany | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 9 | Ascension Day | May 20 | Whit Monday | | May 30 | Corpus Christi | Aug 15 | Feast of the Assumption | | Oct 3 | Day of Unity | | Oct 31 | Day of Reformation | Nov 1 | All Saints' Day | Nov 20 | Day of Prayer and Repentance | Dec 24 | Christmas Eve | Dec 25 | Christmas Day (First Day) | Dec 26 | Christmas (Second Day) | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | New Year's Day | Jan 6 | Feast of the Epiphany | Apr 18 | Good Friday | Apr 20 | Easter | Apr 21 | Easter Monday | May 1 | Labor Day | May 29 | Ascension Day | Jun 9 | Whit Monday | | Jun 19 | Corpus Christi | Aug 15 | Feast of the Assumption | | Oct 3 | Day of Unity | | Oct 31 | Day of Reformation | Nov 1 | All Saints' Day | Nov 19 | Day of Prayer and Repentance | Dec 24 | Christmas Eve | Dec 25 | Christmas Day (First Day) | Dec 26 | Christmas (Second Day) | Dec 31 | New Year's Eve |
| *Please note: Feast of the Epiphany, Corpus Christi, Feast of the Assumption, Day of Reformation, All Saints' Day and Day of Prayer and Repentance are not observed in all areas. | | Holidays - Poland | | Holidays 2013 | | Jan 1 | New Year's Day | | Jan 6 | Feast of the Epiphany | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 3 | Constitution Day | May 9 | Ascension Day | May 30 | Corpus Christi | Aug 15 | Feast of the Assumption | Nov 1 | All Saints' Day | Nov 11 | Independence Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St Stephen's Day | Dec 31 | New Year's Eve |
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| | Holidays 2014 | | Jan 1 | New Year's Day | | Jan 6 | Feast of the Epiphany | Apr 20 | Easter | Apr 21 | Easter Monday | May 1 | Labor Day | May 3 | Constitution Day | Jun 19 | Corpus Christi | Aug 15 | Feast of the Assumption | Nov 1 | All Saints' Day | Nov 11 | Independence Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St Stephen's Day | Dec 31 | New Year's Eve |
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| | Holidays - Slovakia | | Holidays 2013 | | Jan 1 | Day of the Establishment of the Republic | | Jan 6 | Feast of the Epiphany | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 8 | Day of Victory over Fascism | Jul 5 | Saints Cyril and Methodius Day | Aug 29 | Slovak National Uprising Anniversary | Sep 1 | Day of the Constitution of the Slovak Republic | Sep 15 | Day of Our Lady of Sorrows | Nov 1 | All Saints' Day | Nov 17 | Struggle for Freedom and Democracy Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | Day of the Establishment of the Republic | | Jan 6 | Feast of the Epiphany | Apr 18 | Good Friday | Apr 20 | Easter | Apr 21 | Easter Monday | May 1 | Labor Day | May 8 | Day of Victory over Fascism | Jul 5 | Saints Cyril and Methodius Day | Aug 29 | Slovak National Uprising Anniversary | Sep 1 | Day of the Constitution of the Slovak Republic | Sep 15 | Day of Our Lady of Sorrows | Nov 1 | All Saints' Day | Nov 17 | Struggle for Freedom and Democracy Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | St. Stephen's Day | Dec 31 | New Year's Eve |
| | Holidays - Hungary | | Holidays 2013 | | Jan 1 | New Year's Day | | Mar 15 | National Day (1848 Revolution Memorial Day) | Mar 31 | Easter | Apr 1 | Easter Monday | May 1 | Labor Day | May 19 | Whit Sunday | May 20 | Whit Monday | Aug 20 | Hungary National Holiday | Oct 23 | National Day (1956 Revolution Memorial Day) | Nov 1 | All Saints' Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | Boxing Day | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | New Year's Day | | Mar 15 | National Day (1848 Revolution Memorial Day) | Apr 20 | Easter | Apr 21 | Easter Monday | May 1 | Labor Day | Jun 8 | Whit Sunday | Jun 9 | Whit Monday | Aug 20 | Hungary National Holiday | Oct 23 | National Day (1956 Revolution Memorial Day) | Nov 1 | All Saints' Day | Dec 24 | Christmas Eve | Dec 25 | Christmas Day | Dec 26 | Boxing Day | Dec 31 | New Year's Eve |
| | Papal Audiences, Vatican City - Italy | General audiences with His Holiness the Pope are usually held once a week (Wednesdays at 11 a.m.) in Vatican City. They may be held inside the Basilica itself or in the hall of the Papal Audiences (Aula Paolo VI, Seating 7000), and in summer in Saint Peter's Square or in the papal summer residence at Castel Gandolfo. Please note that Castel Gandolfo is located approximately 20 miles south-east of Rome, not in Vatican City.
Catholics are requested to have a letter of introduction from their parish priest. For this audience women should dress modestly, with arms and head covered. Dress should be dark or subdued in color. Men are requested to
wear a tie and jacket. |
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