| | 11 Day Auckland, Rotorua & Queenstown | from
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$2459*
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Highlights | Independent Package Includes - Flights LAX-Auckland, Queenstown-LAX
- Airline taxes & fuel surcharges
- Intra-flights
- 8 nights accommodations
- Arrival transfer in Auckland on day 3
- Breakfast daily
About Your Destination Auckland, New Zealand's largest city is also her most multi-cultural. Formed over volcanic lava ridges, Auckland is New Zealand's fastest-growing and primary industrial center. Auckland offers a great variety of sightseeing options. A city tour provides spectacular city and harbor views. Spend an afternoon sampling regional wines of several prominent wineries. Ferry to Waiheke Island, visit the Ridgeview Estate and Te Whau. An Auckland dinner cruise on Auckland's sheltered inner waterway offers a relaxing way to dine and see the local sites along the Harbour. Roturua, New Zealand's rich hot springs and thermal region with spurting geysers, is one of the country's most visited North Island spots. Visit the nearby Waitomo Caves, formed over thousands of years by the constant dripping of water. Tour the galleries and chambers to see the stalactites and the Glowworm Grotto, named for the thousands of glowworms suspended from the cave's ceiling. Queenstown was settled in the mid-1800's by sheep farmers. Prospectors who followed brought a new wealth to the city. Queenstown today is a popular year-round holiday location and renowned wine producing region. There is lots to see and do in this youthful and bustling town. 
Also Available |
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Optionals | Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. | | Half Day Auckland City Tour (GS1N) 8:45 AM | Day #3 |
01 Apr 2013 - 04 Oct 2013 $65
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This morning enjoy an Auckland city sights tour. You will be able to see why Auckland is known as the ‘City of Sails” as you travel over the Auckland Harbour Bridge. Auckland city is made up of over 48 dormant or extinct volcano's and the most significant of which is Rangitoto Island at the entrance to the Waitemata Harbour. The sightseeing tour also takes in the Auckland Domain, the city’s oldest park which is situated on a 62,000 year old volcano. In addition to these natural features the city sights tour takes you down the trendy shopping area of Parnell Village with its historic buildings that have been transformed into boutiques, antique, craft and specialty shops. Lastly you will journey along the scenic waterfront route of Tamaki Drive before returning to Downtown.
Pick-up from hotel 1 hour prior to departure. Tour duration is approximately 3 hours.
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| Half Day West Coast Wilderness Experience (NZA1) 12:30 PM | Day #4 |
01 Apr 2012 - 04 Oct 2013 $149
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In just 30 minutes you leave behind the bustle of the city and step into the tranquility of the rainforest of the Waitakere Ranges. Travel to the Arataki Centre perched high on the ridge of the Waitakere Ranges and enjoy breathtaking panoramic views from the Tasman Sea to the Pacific Ocean. Learn about and admire the magnificent traditional Maori carvings. Continue on to the lush rainforest where you can walk the easy bush tracks amongst New Zealand’s famous kauri trees and giant tree ferns. Experience the power of the wild and rugged West Coast. Feel the black sand beneath your feet as you stroll along some of the most awe-inspiring beaches the world has to offer. Hotel pick up and drop off provided.
Comfortable Walking Shoes & suitable outdoor clothing are suggested.
Pick-up from hotel 30 minutes prior to departure.
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| Maori Concert & Hangi Dinner | Day #5 |
01 Apr 2013 - 04 Oct 2013 $105
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Travel to Tamaki Maori Village, the South Pacific's gateway to the world of ancient Maori and proud warriors. Journey back in time to a Pre-European lifestyle experience of customs and traditions. Enjoy the night's festivities as you are treated to a banquet of succulent foods cooked the traditional Maori way, rediscover the Maori village as it comes alive to the sound and activities of tribal songs, dances, myths and legends and browse throughout the largest after hours tribal market place in Rotorua.
Pick up and drop off details to be advised locally.
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| Discover Rotorua Morning Sights (GS39) | Day #6 |
01 Apr 2013 - 04 Oct 2013 $119
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Begin the morning discovering the geothermal heart of Rotorua at the Te Puia Thermal Reserve, home to hot springs, boiling sulfurous pools, silica terraces, bubbling mud pools and the most well-known of the valley's 65 geysers. The world-famous Pohutu geyser erupts approximately 20 times per day and can reach heights of up to 30 meters or 100 feet. Continue the morning learning about the area's rich Moari culture at the Moari Arts & Crafts Institute. Take a guided tour here and enjoy watching traditional carving and weaving demonstrations. Next, head to the Rainbow Springs Nature Park which offers a unique showing of native flora and fauna, including some of the country's endangered species. The Nature Park has become known as a leading conservation site for many species including the much loved Kiwi bird. End the morning at the Agrodome Sheep Show getting some hands-on experience and an entertaining insight to New Zealand's farming industry and life-style.
Pick up and drop off details to be advised locally. Tour begins at 7:25 am. Tour duration is approximately 4.5 hours.
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| Rotorua Scenic Lakes Duck Tour 3:30 PM | Day #6 |
01 Apr 2013 - 04 Oct 2013 $65
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Discover Rotorua on a unique sightseeing adventure onboard a WWII amphibious vehicle able to travel on both land and water! Enjoy a fun and fascinating journey of discovery that begins in town where Rotorua's rich history unfolds before you as you begin a tour of local landmarks and share stories and legends of the past. Tour highlights include Lake Rotorua, Mokoia Island, Geothermal Sulphur Point, Government Gardens, The Museum, Blue Baths and much more. The adventure continues as you will venture out to the spectacular lakes area for "SPLASHDOWN" entry into Lakes Tikitapu (Blue Lake) and Okareka. Also, you will visit a small lakeside community where the Duck's elevation affords magnificent views of Mt Tarawera.
Tour departs from the Rotorua I-site Fenton St at 3:30 pm. Please be advised that there are no hotel pick-up or drop-off services included with this tour. Tour duration is approximately 1.5 hours.
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| Queenstown Morning Highlights Tour | Day #8 |
01 Apr 2013 - 04 Oct 2013 $89
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Enjoy a leisurely, informative and fun-packed tour of 6 of the best activities and landmarks in the Queenstown area. See courageous bungy jumpers leap from the Kawarau bridge, taste fine locally produced wines including Pinot Noir and see beautiful Arrowtown. See it all in style with Queenstown Highlights. Highlights include Queenstown Hill Views with a spectacular birds eye views of Queenstown, Lake Wakatipu, the Remarkables and Lord of the Rings locations. Great photo opportunities. AJ Hackett Bungy Bridge where you will discover the Secrets of Bungy with our behind the scenes tour. Watch intrepid jumpers from the viewing deck. Gibbston Valley Winery, where you can enjoy a selection of three wines produced on site. Enjoy the winery's well-stocked gift shop and the region's only cheesery. The Lord of the Rings Film Sites–Pillars of the Kings. Be transported to Middle Earth at the Kawarau Gorge, film location for the Pillars of the Kings. Great for photos. Last but not least, captivating Arrowtown. Here you will discover beautiful Arrowtown’s golden history and colonial architecture. Highlights are the Lakes District Museum and Chinese Miners’ Settlement. Plus boutique shopping, great cafes and restaurants.
Pick up and drop off details to be advised locally. Tour begins at 9: 30 am and is approximately 3 hours.
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| Full Day Milford Sound Cruise with lunch (GS76L) | Day #9 |
05 Oct 2012 - 04 Oct 2013 $189
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Travel by coach on an unforgettable journey from Queenstown to Milford Sound. Located within the World Heritage Fiordland National Park, this region is rich with dense rainforest, lakes and waterfalls cascading from rugged mountain peaks. En route to the Milford Sound stop for a morning tea break at Te Anau, the largest lake in the South Island, then pass through the glacier-hewn Eglinton Valley and stop for a photo op at Mirror Lakes. Upon arrival, enjoy a cruise on the fjord, with scenic views of the temperate rainforest, the stunningly renowned Mitre Peak, and Bowen Falls, as well as an array of wildlife such as seals, birds, and occasionally dolphins and penguins. Later this afternoon, travel back to Queenstown and view waterfalls Christie Falls and The Chasm (subject to road and weather conditions) on the way.
Pick up and drop off details to be advised locally. Tour begins at 7:20 am. Tour Duration is approximately 12 hours.
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| Half Day Wine Tour (NZQ4) | Day #10 |
01 Apr 2013 - 04 Oct 2013 $135
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Enjoy a fun, informative, friendly wine tour with tasting at four local wineries in the Queenstown and Gibbston Valley wine regions including New Zealand's largest underground wine cave. The Queenstown region has become one of the New Zealand's most exciting wine regions winning regular awards throughout the world. The regions Pinot Noir in particular is regarded as world class. Visit Queenstown's original AJ Hackett Bungy jump and the historic Kawarau Bridge. Enjoy an optional lunch at your own expense at Gibbston Valley Winery.
Hotel pick up and drop off is provided. Please be in the hotel lobby at 12:15 pm. Tour duration is approximately 5 hours.
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| Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. |
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Dates & Prices | Step 1: Select Your Featured Hotels Step 2: Click a Date to Book Online
OR: Click here to create your own flexible vacation |
*Not Included:
Transfers, optional tours, and gratuities.
Additional Information:
Please note, optional sightseeing for this program is only available for purchase prior to departure. There will be no opportunity to purchase these tours locally.
Please note that only the arrival transfer after your international flight on day 3 is included. You may choose to pre-purchase the additional transfers.
Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information,
check our Visas page.
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| PLEASE NOTE: | When amending travel dates or number of nights, your flexible package will include flights and hotels only. You will have the opportunity to add additional services prior to finalizing your reservation. |
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| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. | | Passports and Visas | It is each traveler's responsibility to have a passport valid for at least 6 months after the date of travel and a visa if required. Please check the information at virgin-vacations.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has unstamped visa pages.
| | Trip Preparation | A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas) are in order and that you have enough prescription medications to last through the trip. We suggest that you make photocopies of passports, visas, and any other important travel documents and pack them separately from the originals. Pack a list of medications including dosage and generic names. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Avoid placing valuables such as cameras in your checked luggage.
| | Cell Phones & Calling Cards | You may wish to carry a cell phone while traveling overseas. Check with your cell phone provider if your phone will work in the destination(s) you are visiting. U.S. service is dominated by the CDMA technology standard, while most of the world uses the incompatible GSM standard. Some U.S. providers do offer GSM, but you may incur high international roaming fees. With GSM, however, you can often choose to have your phone unlocked and then add a local SIM card for lower fees. If you can access the Internet as you travel, you can take advantage of email or a Skype Internet telephone (VOIP) account for the best value. Alternatively, you may investigate renting a cell phone before you leave or buying an inexpensive phone locally.
When calling the U.S. from a foreign country, you may also use a prepaid calling card; normally, the only additional charge (besides the prepaid long distance charges) is a local fee of a few cents and possibly a connection fee if you are using your card at your hotel. It is best to check with the hotel’s reception desk prior to making phone calls to avoid unexpected charges.
| | Making Telephone Calls from One Country to Another | When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code + destination Country Code + Phone Number.
For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If the international number you wish to call starts with a 0 (zero), you must drop this starting digit when dialing the number.
| | Wireless Internet Access | Passengers traveling with WiFi enabled devices (such as a personal computer, smartphone, tablet, or digital audio player) may be able to connect to the internet via a wireless network access point (or hotspot). WiFi access in hotels and/or cruise lines often involves a fee which, in some cases, can be very expensive. Passengers requiring internet access can often locate free WiFi hotspots such as libraries or coffee shops. Hotspots can often be located and planned in advance via an online search. Planning ahead may help avoid unnecessary fees.
| | Staying Healthy While Traveling | All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal health-care provider, the Centers for Disease Control (www.cdc.gov) and/or theWorld Health Organization (http://www.who.int/en/) for their recommendations.
There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
- Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
- Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
- If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
- Wash your hands regularly and carry hand sanitizer.
- Where appropriate, pack sunscreen and insect repellant (for both active and warm destinations).
- You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
| | Climate & Clothing | New Zealand - In New Zealand the seasons are reversed compared to the United States. Spring: September – November; Summer: December – February; Fall: March – May; Winter: June – August
Bring comfortable walking shoes, a sweater, clothes you can layer and an all-weather coat.
New Zealand Average Temperatures: www.virgin-vacations.com/weather/asia-pacific/default.aspx#nz-australia-weather
| | About Independent Travel | Independent tours allow you the freedom and flexibility to enjoy your vacation days at your own pace, to explore on your own, to be spontaneous and to focus on personal interests. Accordingly, independent tours are very different from Virgin Vacation's escorted tours, which are conducted by a Tour Manager who accompanies you throughout, manages your needs and provides expert guiding services from the beginning to the end of your tour.
When traveling independently, please bear in mind that you will be responsible for your needs throughout. Depending upon the package or services you have selected, you may encounter representatives along the way, such as a transfer driver, or a local sightseeing guide. Those may be included in your tour or options you have pre-selected. However, you will be on your own to handle your luggage, locate service providers, check into and out of your hotels, and to get to and from train stations or car rental counters.
Independent touring, as the name implies is for the independent traveler who is comfortable traveling on one’s own with less guidance. Of course, as with all Virgin Vacations touring packages, you will find your services exactly as reserved when you arrive to your destination.
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| E-Tickets & Check-In Procedures |
Please review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the record locator (airline reservation number) and e-ticket number(s). At check-in, be prepared to provide your government issued identification (valid passport) and your e-ticket itinerary/ ticket numbers to the agent in order to receive your boarding pass.
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings.
An e-ticket (electronic ticket) represents the purchase of an airline seat. This form of ticket has replaced almost all formerly provided paper tickets. The e-ticket exists only as a digital record in the airlines computers. In most cases your reservation will be confirmed solely on the basis of your government-issued identification. However it may still be necessary to present the e-ticket itinerary which contains your specific reservation code and ticket number(s). Once confirmed, your luggage will be checked-in and a boarding pass provided.
Advance online check-in is available on some airlines. If available, you may enter your airline confirmation number or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter.
When e-tickets cannot be issued, you will receive paper tickets.
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in these documents, a separate voucher(s) confirming those services will be included. You will receive those tickets at your destination from a Virgin Vacations representative.
| | Airline Flights | Please check in at least three hours prior to the scheduled departure time to allow for security steps. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. Passengers connecting from another point within the USA should check their luggage through to their final destination, and although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, we recommend that you verify where your luggage is being sent. If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, you must ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, you must have the airlines responsible make alternate arrangements on your behalf as Virgin Vacations has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed for you.
Passengers are recommended to reconfirm their flights 72 hours prior to departure, and to reconfirm seat assignments, special meal requests and frequent flier numbers, as applicable. In the event of an airline schedule change, Virgin Vacations will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Virgin Vacations is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Virgin Vacations is unable to provide compensation for schedule changes or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Virgin Vacations of amended flight details in writing to service@virgin-vacations.com. Virgin Vacations cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
| | Connecting Flights | When connecting between flights in major international airports, you may need to pass through two or more security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late.
| | Airline Luggage Restrictions | Most international airlines are consistent with regard to the number and weight of the pieces you may check and bring onboard. Domestic carriers, both inside and outside of the USA, typically on small aircraft, may differ. Therefore, we suggest that you check in advance if you are concerned about size or weight restrictions of hand and/or checked luggage. The FAA now restricts carry-on baggage to one bag plus one personal item (purse, briefcase, laptop computer, etc.) per passenger and some airlines may have additional restrictions. Most airlines apply charges for checked bags. For detailed information regarding your airline's checked baggage policies please visit http://www.virgin-vacations.com/baggagefees.aspx. Airline policies vary and may change at any time. Virgin Vacations is not responsible for any excess luggage/ weight charges levied by an airline.
| | Airline Seats | Airline seats are confirmed whenever possible. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only. Even when seats are pre-assigned however, you may wish to contact the carrier one to two weeks prior to departure to reconfirm your seats. In many cases there are equipment changes after your initial booking which can cause airplane seating reconfiguration.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Virgin Vacations will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Airline Tickets | Most airline tickets are issued using special fares which cannot be changed or canceled without incurring additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the airline. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue replacement tickets.
| | Code-share Flights | Many airlines participate in alliances and special agreements with other airlines which permit passengers to travel from one point to another using more than one carrier. While your ticket may indicate that you are flying with one carrier (eg: Delta), you may find that you are actually seated in a plane belonging to another carrier (eg: Alitalia). Please review your airline itinerary carefully to determine which airline you should go to for check-in; if your flight is operated by a carrier other than the primary airline indicated on the itinerary, your itinerary will state "Flight Operated by (Airline)." If you have any concerns regarding which airline to check-in with, you may contact the airline directly or Virgin Vacations for clarification.
| | Luggage | All Virgin Vacations land tour packages allow one piece of luggage per person, plus carry-on bag. Please refer to “Airline Luggage Restrictions” for guidance regarding airline policies and charges for checked bags. As Virgin Vacations will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. Avoid placing valuables such as cameras in your checked luggage. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. See www.virgin-vacations.com/luggage.aspxfor Important Baggage Information for U.S. Travelers.
| U.S. Hazardous Materials Restrictions - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For more information, visit www.tsa.gov.
| | Avoiding Jet Lag | In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.
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| Arrival Procedures | Upon arrival, please complete immigration formalities and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after passing through Customs by the local representative who will be holding a Virgin Vacations sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Virgin Vacations transfer personnel, go to the Tourist Information Desk and ask them to page the Virgin Vacations representative or phone the number on your voucher.
| | What To Do When Your Flight Is Delayed | Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, overseas or in the USA, the better we can respond. Virgin Vacations is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon your return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.
| | Departure Procedures | If your program includes departure transfers, instructions will be stated on your voucher or provided locally.
| | Transfers | Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.
Escorted tour programs include transfers, providing you have purchased airfare from Virgin Vacations to arrive and depart on the scheduled tour dates. If you are traveling independently, you may purchase the transfers from Virgin Vacations or contract your own method of transportation to the hotel or cruise ship.
The cost of a transfer is more expensive than hiring a taxi, as a Virgin Vacations transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money
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| Hotels | Virgin Vacations has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard rooms with two single beds and private facilities, unless you have specifically requested and paid for an upgrade. Room selection is strictly at the discretion of the hotel management. We reserve the right to make hotel substitutions with those of equal standard.
| | Hotel Check-in/ Check-out | Check-in time is usually 4pm or later. Check-out time is 12 noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.
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| Eco & Sustainable Tourism | We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel to and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.
| | About Your Sightseeing | To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Virgin Vacations will decide based on the conditions whether to amend an itinerary.
| | Land Only Passengers (Escorted Tours) | Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Virgin Vacations should proceed directly to the hotel for checkin. The details of the hotel can be found in your documents.
| | Purchasing Tours Locally | On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Virgin Vacations Terms & Conditions for more information. www.virgin-vacations.com/terms.aspx#optional
| Independent Activities - Virgin Vacations itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Virgin Vacations is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses
| | Currency | We suggest getting a small amount of currency for the first country you're visiting before you leave the U.S. It is a good idea to carry a chart with you to help you convert U.S. dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most U.S. ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash or travelers checks, exchange them at banks where the rate is more favorable than at hotels or exchange bureaus. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller.
| New Zealand - The New Zealand Dollar is the currency of New Zealand.
| | Credit Cards | While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
Most US-issued credit cards rely on magnetic-strip technology rather than embedded microprocessor chips which are increasingly common overseas. These “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.
| | Shopping | Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.
We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally-crafted merchandise which you may not be able to find alone. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs.
While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!
About Tax-Free Shopping
Tax-Free Shopping (TFS) allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their shopping in some foreign countries. Currently, about 50 countries allow foreign visitors to have their taxes reimbursed. TFS is subject to national regulations such as minimum spend and restrictions on the types of products on which it can be claimed. TSF is currently available in Argentina, Australia, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Mexico, Morocco, The Netherlands, Norway, Poland, Portugal, Russian Federation, Singapore, Slovenia, Slovakia, Spain, South Africa, Sweden, Switzerland, Thailand, Turkey and the United Kingdom. Eligible countries and their specific regulations are subject to change at any time including the % of VAT which is reclaimable and the minimum purchase amount restriction. When planning to shop in a country with Tax-Free Shopping and to reclaim VAT/GST taxes, we recommend that you check the current regulations prior to completing your purchase. In many cases, stores will display signage such as “VAT Refunds for Tourists.” Normally, you will need to present your passport and receive a VAT Refund Application form(s) from the store along with an explanation of how to claim your refund. Sometimes this is completed at the airport upon departure or later via mail from your home. Service fees may apply. Alternatively, you may choose to work with a fee-based VAT Refund Service.
U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.
| New Zealand - Stores are open 9 a.m. to 5 p.m., Monday through Friday. Some are open on Saturday and Sunday, as well. New Zealand is known for crafts such as Maori carvings and abalone shell jewelry. Many fine handmade wool products can also be found.
| | Your Safety is Very Important |
Prior to your trip, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
- Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
- Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
- Do not leave valuables laying loose in your room. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
- Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
- Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard-to-replace valuables with you in your carry-on bag
- Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
- Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body.
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Virgin Vacations representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Virgin Vacations vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.
| | Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
- Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
- Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
- Use only official taxis and check the change you receive from all taxi drivers and vendors;
- Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
- Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
- Don’t tip beggars;
- Wear the shoulder strap of your bag across your chest;
- Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
- ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
- If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.
| | Local Emergency Phone Numbers | New Zealand
| | Languages | New Zealand - English is the local language.
| | Electricity | Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.
| New Zealand - The voltage used is 220 volts.
| | Code of Conduct | New Zealand - Shaking hands is the standard greeting and normal courtesies should be observed. Referring to Australia as the “mainland” is considered derogatory and should be avoided. When in Maori areas, try to be sensitive to cultural concerns.
| | Gratuities | Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in U.S. Dollars or local currency equivalent. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.
| | Suggested Tipping: Independent Tours |
Hotels:
Porter: $3 per bag
Wait staff: 5-10% of the bill (lunch or dinner)
Housekeeping: $3 per person per day
Local Sightseeing Tours:
Guide: $3 per person per half day
Driver: $2 per person per half day
| New Zealand - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists.
| | Food and Meals | As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Virgin Vacations cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure to info@virgin-vacations.com.
| | Holidays - New Zealand | | Holidays 2013 | | Jan 1 | New Year's Day | | Jan 29 | Anniversary Day (Auckland/Northland) | | Feb 6 | Waitangi Day, Treaty of Waitangi signing celebration | Mar 29 | Good Friday | Mar 31 | Easter | Apr 1 | Easter Monday | Apr 25 | ANZAC Day, military memorial day | Jun 3 | Queen's Birthday | Oct 28 | Labor Day | Dec 25 | Christmas Day | Dec 26 | Boxing Day | |
| | Holidays 2014 | | Jan 1 | New Year's Day | | Jan 29 | Anniversary Day (Auckland/Northland) | | Feb 6 | Waitangi Day, Treaty of Waitangi signing celebration | Apr 18 | Good Friday | Apr 20 | Easter | Apr 21 | Easter Monday | Apr 25 | ANZAC Day, military memorial day | Jun 2 | Queen's Birthday | Oct 27 | Labor Day | Dec 25 | Christmas Day | Dec 26 | Boxing Day |
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