Highlights | Part-Escorted Package Includes - Flights NYC-Nairobi, Dubai-NYC
Other departure cities available. Click on date of departure for selection and prices - Airline taxes & fuel surcharges
- Intra-flight Nairobi-Dubai
- 8 nights First Class accommodations
- All transfers
- 14 meals: 8 breakfasts, 3 lunches, 3 dinners
- Restaurant tips throughout tour in Kenya
- Sightseeing per itinerary in modern 7-seater safari van in Kenya
- Services of English-speaking driver-guide (Days 2-6)
- National Park Fees
Special Features - Safari Game Drives
- Guided nature walk & lecture by naturalist
- Community visit
- Karen Blixen Museum & Giraffe Center
- Bottled water with all lunches and dinners
- Three days at leisure in Dubai
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Itinerary | 
DAY 1, Tuesday or Friday - Depart the USA
Depart the USA to Kenya. Your flight includes meals, drinks, and in-flight entertainment for your journey DAY 2, Wednesday or Saturday - Arrive in Nairobi
Arrive in Nairobi and transfer to your hotel. Balance of the day at leisure
Overnight: Nairobi DAY 3, Thursday or Sunday - Great Rift Valley
This morning, drive to the Great Rift Valley. On the way, stop at the beautiful Lake Elmentaita, famous for its large population of flamingos, then visit a local community to learn about their traditional basket weaving techniques. Continue on to your camp in the Kigio Wildlife Conservancy, a 3,500 acre park home to Rothschild giraffe, buffalo, gazelle, hyena and hippos. This afternoon, enjoy a guided nature walk to learn about wildlife footprints and medicinal plants
Optional: Night Game Drive (PM)
Overnight: Gilgil
Meals: Breakfast, Lunch, Dinner DAY 4, Friday or Monday - Masai Mara
Depart early this morning for the Masai Mara National Reserve. Located in the southwest corner of Kenya, the park is most famous for the wildebeest migration which takes place every year from July through October. The breathtaking savannahs of the park are a stunning backdrop to a diverse and abundant wildlife population throughout the year. Enjoy lunch at your camp, and depart for an afternoon game drive until sunset
Overnight: Masai Mara Game Reserve
Meals: Breakfast, Lunch, Dinner DAY 5, Saturday or Tuesday - Morning & Afternoon Game Drives
This morning depart early for a game drive through the Masai Mara. The park is home to the “Big Five” (lions, elephants, buffalo, leopard and rhinos), as well as antelopes, gazelles, hippos and a variety of bird life. Return to the lodge for lunch and a bit of relaxation, before setting out on an afternoon game drive. This evening, return to camp and relax as you enjoy the sunset on your final night in the Mara
Optional: Sunrise Balloon Safari & Breakfast (AM)
Optional: Maasai Village Visit (PM)
Overnight: Masai Mara Game Reserve
Meals: Breakfast, Lunch, Dinner DAY 6, Sunday or Wednesday - Karen Blixen Museum and Giraffe Center
Today, bid farewell to the Mara and return to Nairobi. This afternoon visit the Karen Blixen Museum and Giraffe Center, named after the author of the famous memoir Out of Africa. Today the center is a successful breeding ground for Rothschild giraffes. Here you will learn about the conservation efforts, and have the opportunity to view and feed the giraffes
Overnight: Nairobi
Meals: Breakfast DAY 7, Monday or Thursday - Depart for Dubai
The morning is at leisure to relax at your hotel or explore Nairobi. In the early afternoon, transfer to the airport for your late afternoon flight to Dubai. Tonight, arrive to Dubai and settle into your hotel
Optional: Nairobi City Tour & National Museum (AM)
Overnight: Dubai
Meals: Breakfast DAY 8, Tuesday or Friday - Full Day in Dubai
Enjoy a full day to explore Dubai independently. Dubai is an ultra modern city full of impressive feats of construction and engineering. Pay a visit to the Burj Dubai, the tallest building in the word, or take a trip to the Mall of Emirates where you can shop at over 200 stores or take a few runs down the indoor ski slope
Optional: Dubai City Tour (PM)
Optional: Dhow Dinner Cruise (PM)
Overnight: Dubai
Meals: Breakfast DAY 9, Wednesday or Saturday - Full Day in Dubai
Enjoy a second full day at leisure in Dubai. Today, perhaps visit a few of the city's more traditional sights. Browse one of the many souks, traditional markets, where you can buy anything from exotic spices to carpets and gold jewelry. Later, maybe take in a camel race, one of the most popular pastimes of city residents
Optional: Desert Safari (PM)
Overnight: Dubai
Meals: Breakfast DAY 10, Thursday or Sunday - Depart for the USA
Transfer to the airport for your departure flight
Meals: Breakfast
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Optionals | Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. | | Night Game Drive | Day #3 |
01 Jan 2013 - 31 Dec 2013 $50
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Spend the evening participating in an exhilarating open vehicle game drive in the Kigio Wildlife Conservancy. This private conservancy is home to hyena, warthogs, buffaloes, zebras, waterbuck, hippo and the endangered Rothschild giraffe. A nighttime exploration may reveal nocturnal species such as spring hare and aardvark, rare cats such as caracal and serval, hyenas hunting or hippos grazing.
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| Masai Mara Sunrise Balloon Safari & Breakfast | Day #5 |
01 Jan 2013 - 31 Dec 2013 $465
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Take off in your hot air balloon as you watch the sunrise over the Masai Mara. Drift above the beautiful landscape, watching wild game roam the vast plains below. At the end of your flight, enjoy a sumptuous champagne breakfast laid out in the wild African savanna. Dine on eggs, sausages, and bacon, all cooked over a charcoal fire in the bush. Continue game viewing as you take a leisurely drive back to camp.
*Please note that departure time for this excursion is necessarily very early in the morning, 5 AM or earlier. Wildlife viewing, quantity and species of animals seen is dependent upon local conditions including weather, wind and seasonal migration patterns.
**Due to limited capacity, advanced booking is recommended for this tour.
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| Maasai Village Visit | Day #5 |
01 Jan 2013 - 31 Dec 2013 $30
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Visit a Maasai Village for a glimpse into the lives of this semi-nomadic tribe that occupies Kenya and Tanzania. For centuries the Maasai people have lead a lifestyle centered around cattle rearing, and today this tradition still thrives despite Western pressures. Discover how the tribe lives, and learn about their customs, ceremonies and rites of passage. Explore the handicraft market for locally made jewelry, baskets and textiles before returning to you camp.
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| Nairobi City Tour & National Museum | Day #7 |
01 Jan 2011 - 31 Dec 2013 $65
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Depart on a panoramic city tour of Nairobi. You will see the colorful city market, Parliament buildings, Kenyatta International Conference Centre, the landmark of Nairobi and McMillan Memorial Library. Depending on the day of the week you may also visit Masai market and The Collectors Den for shopping. Thereafter you will visit the renowned National Museum. It is the flagship museum of the National Museums of Kenya, housing some of the most celebrated collections of history, culture and art from Kenya and East Africa The museum aims to interpret heritage of Kenya to stimulate appreciation and learning.
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| Dubai City Tour 1:30 PM | Day #8 |
01 Jan 2013 - 31 Dec 2013 $46
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Your Dubai city tour begins with a view of the magnificent Jumeirah Mosque, continuing toward the Dubai World Trade Center, one of the tallest buildings in the Middle East. Then, proceed on a walking tour of the oldest part of the city, Bastakia, where old, wind-swept houses of wealthy merchants can be seen. In the same area, visit the Dubai Museum in the Al Fahidi Fort, which has survived for two centuries. Continue through the cloth markets until arriving at the abras, local water taxis that will ferry you across the Creek to the area of the spice and gold souks. Walk through the bustling alleys of these souks, with their tantalizing aromas and breathtaking amounts of dazzling gold. The jewelry on sale here varies from the traditional to the latest designs.
Details to be advised locally.
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| Dhow Dinner Cruise 8:00 PM | Day #8 |
01 Jan 2013 - 31 Dec 2013 $82
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Enjoy a chance to see the impressive, ultramodern skyline of Dubai from the Creek. Dhows have been the traditional ships of the Arab Emirates for many centuries and tonight you have the opportunity to board one of these vessels and dine at a sumptuous buffet with unlimited soft drinks while you quietly cruise by the landmarks of the city.
Details to be advised locally.
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| Half Day Desert Safari | Day #9 |
01 Jan 2013 - 31 Dec 2013 $89
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This amazing tour may be the highlight of your visit to Dubai. Board your 4X4 vehicle in Dubai and head out towards the desert. You will feel the thrill of "dune bashing" as your professional driver takes you up and down the golden dunes. A beautiful desert sunset stop is included before continuing to the Bedouin Camp. You will be greeted with a traditional cup of Arabic coffee and have the opportunity to try riding a camel before settling down for your barbeque dinner, prepared on open fires in front of you. Later in the evening, a belly dancer will enchant you with her dances.
Departs at 3:30 p.m. Returns approximately 9:30 p.m. Pick-up and drop-off at the hotel.
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| Book your Optional Tours before you travel and see more, save time, save money, and protect your investment. Tours purchased while traveling may cost an extra 10% or even more! Tours often sell out - avoid disappointment! Save your cash - many countries do not accept credit cards. Travel insurance only covers services purchased prior to departure. |
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Dates & Prices | Step 1: Select Your Featured Hotels Step 2: Click a Date to Book Online
OR: Click here to create your own flexible vacation |
*Not Included:
Optional tours and gratuities.
Additional Information:
Flights: Day 7, Nairobi (NBO) to Dubai (DXB) should be booked on Emirates Flight 720 at 4:40 pm. Day 10, Dubai (DXB) to New York (NYC) should be booked on Emirates Flight 201 at 8:30 am in order to avoid an early morning flight.
Due to limited space in safari vehicles, please pack your belongings in a soft-sided bag. Traditional suitcases with rigid frames or hard plastic sides should not be used. Please note, all passport holders should have three or more entirely blank (unstamped) visa pages in their passport when traveling to Kenya. Click here for more information.
Entry Requirements:
Passengers traveling abroad require a passport valid for six months beyond their travel dates. All travelers are responsible to check if a visa is required for all countries on their itinerary. For visa information,
check our Visas page.
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| PLEASE NOTE: | When amending travel dates or number of nights, your flexible package will include flights and hotels only. You will have the opportunity to add additional services prior to finalizing your reservation. |
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| Although most of the planning and preparation is taken care of for you, there are still a few things you should know and some details you should take care of to ensure your comfort, safety and peace of mind. Please review the following information before your departure to ensure that any surprises along the way will only be pleasant ones. | | Passports and Visas | It is each traveler's responsibility to have a passport valid for at least 6 months after the date of travel and a visa if required. Please check the information at virgin-vacations.com/visas.aspx for the specific country/region you are visiting for more details. IMPORTANT: Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passengers who enter, leave and then re-enter the same country on their itinerary should check if they require a double-entry visa. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Passengers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has unstamped visa pages.
| Entry Requirements:
US citizens require a passport valid for six months beyond travel dates.
| | Trip Preparation | A little pre-planning can make your trip go a lot smoother. Several weeks before your trip, make a list of what you will need to take with you. Make sure your personal documents (passports, visas) are in order and that you have enough prescription medications to last through the trip. We suggest that you make photocopies of passports, visas, and any other important travel documents and pack them separately from the originals. Pack a list of medications including dosage and generic names. If you lose the originals while traveling, you'll have copies for easier reporting and replacement. You may consider bringing a small supply of over the counter medications for headaches and/or anti-diarrhea pills (especially when traveling outside of the USA and Western Europe). We recommend that you pack a portable alarm clock. Avoid placing valuables such as cameras in your checked luggage.
| | Cell Phones & Calling Cards | You may wish to carry a cell phone while traveling overseas. Check with your cell phone provider if your phone will work in the destination(s) you are visiting. U.S. service is dominated by the CDMA technology standard, while most of the world uses the incompatible GSM standard. Some U.S. providers do offer GSM, but you may incur high international roaming fees. With GSM, however, you can often choose to have your phone unlocked and then add a local SIM card for lower fees. If you can access the Internet as you travel, you can take advantage of email or a Skype Internet telephone (VOIP) account for the best value. Alternatively, you may investigate renting a cell phone before you leave or buying an inexpensive phone locally.
When calling the U.S. from a foreign country, you may also use a prepaid calling card; normally, the only additional charge (besides the prepaid long distance charges) is a local fee of a few cents and possibly a connection fee if you are using your card at your hotel. It is best to check with the hotel’s reception desk prior to making phone calls to avoid unexpected charges.
| | Making Telephone Calls from One Country to Another | When dialing a number from one country to another, you should proceed as follows: dial your country's Exit Code + destination Country Code + Phone Number.
For most countries, the exit code is 00. Exceptions include the USA and Canada (011), Hong Kong and Cambodia (001), Australia (0011), and Russia (8 Pause 10*). For Brazil, please consult with the local telephone company. If the international number you wish to call starts with a 0 (zero), you must drop this starting digit when dialing the number.
| | Wireless Internet Access | Passengers traveling with WiFi enabled devices (such as a personal computer, smartphone, tablet, or digital audio player) may be able to connect to the internet via a wireless network access point (or hotspot). WiFi access in hotels and/or cruise lines often involves a fee which, in some cases, can be very expensive. Passengers requiring internet access can often locate free WiFi hotspots such as libraries or coffee shops. Hotspots can often be located and planned in advance via an online search. Planning ahead may help avoid unnecessary fees.
| | Staying Healthy While Traveling | All travelers should familiarize themselves with local conditions, such as high altitude or required immunizations, which could affect their health. We recommend you consult with your personal health-care provider, the Centers for Disease Control (www.cdc.gov) and/or theWorld Health Organization (http://www.who.int/en/) for their recommendations.
There are several easy steps you can take to stay healthy while traveling which may help prevent contracting an illness while away from home.
- Watch what you eat. Try new foods in modest quantities, and depending upon your destination, you may want to avoid street foods, salad bars, raw vegetables and fruits, unless they have thick peels like bananas or grapefruit.
- Stay hydrated. Drink bottled water and avoid consuming ice cubes made with tap water.
- If you have allergies to foods, medications or insect bites, or have any other unique medical issues, consider a medical alert bracelet and/or a physician’s note detailing required treatment should you become ill.
- Wash your hands regularly and carry hand sanitizer.
- Where appropriate, pack sunscreen and insect repellant (for both active and warm destinations).
- You may also want to bring a small first-aid kit with bandaids, antibiotic cream, pain killers, bug bite cream, digestive aids like antidiarrheal or anti-bloat medications, antacids, and cold medicine. This is in addition to any prescription medications which should be adequate for the entire trip.
| Notice on Aircraft Cabin Insecticide Treatment - Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.
| United Arab Emirates - United Arab Emirates enforces very strict drug policies. Many pharmaceuticals that are considered over-the-counter in the United States are prohibited in Dubai. For a complete list, please visit the U.S. Department of State's United Arab Emirates Embassy website at http://abudhabi.usembassy.gov/restricted_medication.html.
Essential prescription medications should be stored in their original bottles. Please also ensure that you have proper documentation for your prescriptions. It is recommended that non-essential medications such as cold and sinus medicines be left at home and purchased locally if needed.
| Kenya - It is recommended that you see your doctor 4-6 weeks before your trip. Malaria is present throughout Kenya. The CDC recommends that malaria prophylaxis and preventative measures be taken when traveling in Kenya. Travelers are encouraged to wear insect repellant and clothing that adequately covers arms and legs. Passengers continuing onto Tanzania from Kenya must carry proof of yellow fever vaccination.
Information on vaccinations and other health precautions, such as safe food, water precautions and insect bite protection, may be obtained from the Center for Disease Control and Prevention's hotline for international travelers at 1-877-FYI-TRIP (1-877-394-8747) or via the CDC website. The World Health Organization (WHO) website is also helpful and provides information on outbreaks of infectious diseases abroad.
| | Climate & Clothing | United Arab Emirates - United Arab Emirates is a very warm country. Bring comfortable walking shoes, lightweight clothes you can layer and an all-weather jacket. Sunscreen, a hat, and sunglasses are also recommended. Some religious sites do not allow shorts or sleeveless shirts.
Dubai Average Temperatures: www.virgin-vacations.com/weather/mediterranean/default.aspx#dubai-weather
| Kenya - The weather in Kenya varies according to geographical area. Generally, the weather is warm with cooler weather in the early morning and evenings. The hottest period is from February to March and the coolest from July to August. The rainy season is from April to June and short rains occur from October and December as well. Bring comfortable walking shoes, clothes you can layer, and an all-weather jacket. Sunscreen, hat, and sunglasses are also recommended. Pack a DEET-based repellant to prevent mosquito bites. On game reserves, visitors should wear neutral colors such as brown, khaki, and beige. In some areas, mostly along the coast, it is considered inappropriate to wear shorts or short sleeve shirts.
East Africa Average Temperatures: www.virgin-vacations.com/weather/africa/#east-africa-weather
| | Book & Film Recommendations | Many of our guests enjoy reading about their destination - either in advance of their trip or while traveling - as a way of adding context to their visit. Whether reading a traditional guide book, learning about the history and culture, or simply enjoying a fictional novel set in the destination, a good book can add greatly to your experience. Similarly, a good movie set in your destination helps set the mood before you travel. We asked our Tour Managers and staff to recommend books and films which past guests may have enjoyed. The following does not constitute an endorsement of any authors, books or films listed, it is merely a collection of guests’ recommendations.
| KENYA & TANZANIA: Books
Out of Africa by Karen Blixen
Born Free by Joy Adamson
Green Hills of Africa by Ernest Hemingway
The Flame Trees of Thika by Elspeth Huxley
The Tree Where Man was Born by Peter Mattheissen
Serengeti Shall Not Die by Bernard Grzimek
West With the Night by Berly Markham
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| E-Tickets & Check-In Procedures |
Please review the flight itinerary included in your documents. Print and carry a copy of the air itinerary which contains the record locator (airline reservation number) and e-ticket number(s). At check-in, be prepared to provide your government issued identification (valid passport) and your e-ticket itinerary/ ticket numbers to the agent in order to receive your boarding pass.
If your flight itinerary displays a flight as “Operated By” another carrier, you should check-in at the desk of the “Operated By” airline. When you arrive at the airport, check the airport monitors for updated check-in desk listings.
An e-ticket (electronic ticket) represents the purchase of an airline seat. This form of ticket has replaced almost all formerly provided paper tickets. The e-ticket exists only as a digital record in the airlines computers. In most cases your reservation will be confirmed solely on the basis of your government-issued identification. However it may still be necessary to present the e-ticket itinerary which contains your specific reservation code and ticket number(s). Once confirmed, your luggage will be checked-in and a boarding pass provided.
Advance online check-in is available on some airlines. If available, you may enter your airline confirmation number or Flight Ticket Number at the airline's website, and print the boarding pass on your home printer within twenty-four hours of departure. Airlines without advance online check-in require you to present your identification and e-ticket numbers at the airport self-service kiosk or check-in counter.
When e-tickets cannot be issued, you will receive paper tickets.
If your tour program includes foreign domestic flights, and those tickets are not included together with the e-ticket itinerary in these documents, a separate voucher(s) confirming those services will be included. You will receive those tickets at your destination from a Virgin Vacations representative.
| | Airline Flights | Please check in at least three hours prior to the scheduled departure time to allow for security steps. Many airlines do not permit check-in less than one hour prior to the scheduled departure time. Passengers connecting from another point within the USA should check their luggage through to their final destination, and although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. When you check your luggage, we recommend that you verify where your luggage is being sent. If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, you must ask the airline for assistance in getting you to your destination. Since all airline tickets are issued on special fares which carry restrictions and penalties if changed, you must have the airlines responsible make alternate arrangements on your behalf as Virgin Vacations has no authority or control over airline activities and policies. Do not leave the airline check-in desk until an alternative itinerary has been confirmed for you.
Passengers are recommended to reconfirm their flights 72 hours prior to departure, and to reconfirm seat assignments, special meal requests and frequent flier numbers, as applicable. In the event of an airline schedule change, Virgin Vacations will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Virgin Vacations is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Virgin Vacations is unable to provide compensation for schedule changes or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Virgin Vacations of amended flight details in writing to service@virgin-vacations.com. Virgin Vacations cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
| | Connecting Flights | When connecting between flights in major international airports, you may need to pass through two or more security checkpoints. Therefore, we recommend that you proceed immediately to the gate area for your connecting flight to avoid any unexpected delays which may cause you to be late.
| | Airline Luggage Restrictions | Most international airlines are consistent with regard to the number and weight of the pieces you may check and bring onboard. Domestic carriers, both inside and outside of the USA, typically on small aircraft, may differ. Therefore, we suggest that you check in advance if you are concerned about size or weight restrictions of hand and/or checked luggage. The FAA now restricts carry-on baggage to one bag plus one personal item (purse, briefcase, laptop computer, etc.) per passenger and some airlines may have additional restrictions. Most airlines apply charges for checked bags. For detailed information regarding your airline's checked baggage policies please visit http://www.virgin-vacations.com/baggagefees.aspx. Airline policies vary and may change at any time. Virgin Vacations is not responsible for any excess luggage/ weight charges levied by an airline.
| | Airline Seats | Airline seats are confirmed whenever possible. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only. Even when seats are pre-assigned however, you may wish to contact the carrier one to two weeks prior to departure to reconfirm your seats. In many cases there are equipment changes after your initial booking which can cause airplane seating reconfiguration.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Frequent Flier Programs | Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Virgin Vacations will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
| | Airline Tickets | Most airline tickets are issued using special fares which cannot be changed or canceled without incurring additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the airline. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue replacement tickets.
| | Code-share Flights | Many airlines participate in alliances and special agreements with other airlines which permit passengers to travel from one point to another using more than one carrier. While your ticket may indicate that you are flying with one carrier (eg: Delta), you may find that you are actually seated in a plane belonging to another carrier (eg: Alitalia). Please review your airline itinerary carefully to determine which airline you should go to for check-in; if your flight is operated by a carrier other than the primary airline indicated on the itinerary, your itinerary will state "Flight Operated by (Airline)." If you have any concerns regarding which airline to check-in with, you may contact the airline directly or Virgin Vacations for clarification.
| | Luggage | All Virgin Vacations land tour packages allow one piece of luggage per person, plus carry-on bag. Please refer to “Airline Luggage Restrictions” for guidance regarding airline policies and charges for checked bags. As Virgin Vacations will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. Avoid placing valuables such as cameras in your checked luggage. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. Any cost to retrieve luggage will be your responsibility and you should retain receipts to submit to your insurance provider. See www.virgin-vacations.com/luggage.aspxfor Important Baggage Information for U.S. Travelers.
| U.S. Hazardous Materials Restrictions - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For more information, visit www.tsa.gov.
| Kenya - Due to limited space in safari vehicles please make sure to pack your belongings in a soft-sided bag and pack conservatively. Traditional suitcases with rigid frames or hard plastic sides should not be used.
| | Avoiding Jet Lag | In order to minimize fatigue and general restlessness caused by jet lag, there are a few steps you may take including switching to your destination time zone when you board the plane, by sleeping and eating according to the new schedule, avoiding heavy eating, caffeine or alcoholic beverages before or during your flight, and by drinking plenty of water and/or fruit juice while flying. Try to sleep on overnight flights and then, upon arrival, avoid the temptation to nap until nighttime.
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| Arrival Procedures | Upon arrival, please complete immigration formalities and claim your luggage. If your program includes airport arrival transfers, check your voucher for specific instructions, as they vary with every destination. In most cases, you will be met after passing through Customs by the local representative who will be holding a Virgin Vacations sign and/or a sign with your name on it. In some instances you will be instructed to walk a short distance to a transportation counter. The company's name and location will be printed on your voucher. If for any reason you do not connect with the Virgin Vacations transfer personnel, go to the Tourist Information Desk and ask them to page the Virgin Vacations representative or phone the number on your voucher.
| | What To Do When Your Flight Is Delayed | Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, overseas or in the USA, the better we can respond. Virgin Vacations is only able to guarantee pre-reserved arrival transfers for up to one hour from the scheduled time, no matter the cause. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon your return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.
| | Departure Procedures | If your program includes departure transfers, instructions will be stated on your voucher or provided locally.
| | Transfers | Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel's front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.
Escorted tour programs include transfers, providing you have purchased airfare from Virgin Vacations to arrive and depart on the scheduled tour dates. If you are traveling independently, you may purchase the transfers from Virgin Vacations or contract your own method of transportation to the hotel or cruise ship.
The cost of a transfer is more expensive than hiring a taxi, as a Virgin Vacations transfer necessarily includes round trip service, or 'dead-leg'. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Passengers comfortable hiring a taxi on their own and do not require assistance will save money
| | About Your Escorted Tour Participants in Kenya | Please note that the number of participants may vary during your tour as we accommodate travelers arriving at different points in the itinerary. At the end of the tour, some participants will depart from Nairobi, Kenya while others will continue their journey to Dubai for an independent tour extension.
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| Hotels | Virgin Vacations has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard rooms with two single beds and private facilities, unless you have specifically requested and paid for an upgrade. Room selection is strictly at the discretion of the hotel management. We reserve the right to make hotel substitutions with those of equal standard.
| On Safari - Generators are used to provide electricity to tented camps and lodges located in remote areas. Power will typically be available 24 hours a day at The Ark Lodge, Great Rift Valley Lodge, Malewa Wildlife Lodge, Ngorongoro Farm House and Tarangire Sopa Lodge. Electricity at Samburu Intrepids and Siana Springs Intrepids will only be available from 6:00 am - 10:00 am and from 6:00 pm - 11:00 pm.
| | Hotel Check-in/ Check-out | Check-in time is usually 4pm or later. Check-out time is 12 noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.
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| Eco & Sustainable Tourism | We support global efforts to create a more eco-friendly world, intolerant of any forms of cruelty, abuse and intentional environmental destruction. To that end we ask that our clients maintain a watchful eye as they travel, and report any abuses they may encounter. One of the many benefits of tourism is the shared cultural knowledge and ultimate elimination of negative behavior through education. We rely on your good feedback to enable this element of symbiosis. As you travel to and learn about foreign cultures, we ask first and foremost that you practice tolerance and respect for local customs.
| | About Your Sightseeing | To ensure a pleasant and fair experience for passengers on our escorted tours, there is a mandatory seat rotation policy on our motor coaches which will be organized by your Tour Manager. When travel dates coincide with religious holidays and national celebrations, some monuments and sites may be closed, sometimes without prior notice. On these occasions, escorted touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to other unforeseen circumstances including weather conditions, there may be last-minute changes, sometimes after arrival, which may affect the sequence of the tour and locations visited. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however Virgin Vacations will decide based on the conditions whether to amend an itinerary.
| | Land Only Passengers (Escorted Tours) | Your tour manager will contact you after your arrival at your hotel. Passengers who have not purchased arrival transfers from Virgin Vacations should proceed directly to the hotel for checkin. The details of the hotel can be found in your documents.
| | Purchasing Tours Locally | On escorted tours, the guides will generally sell optional tours to passengers who have not pre-purchased them. Payment can be made by cash or credit card, unless otherwise noted below. This does not apply to Independent packages. Please see Virgin Vacations Terms & Conditions for more information. www.virgin-vacations.com/terms.aspx#optional
| Independent Activities - Virgin Vacations itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Virgin Vacations is not responsible for any activities not expressly included in its programs. Caution should be exercised when selecting certain activities that may require physical strength, coordination or exertion. Particular care should be taken when considering animal rides, such as on camels, mules or horses
| | Currency | We suggest getting a small amount of currency for the first country you're visiting before you leave the U.S. It is a good idea to carry a chart with you to help you convert U.S. dollars to the local currency. It's also a good idea not to carry too much money. Many countries have ATM machines that accept most U.S. ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATMs don't always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash or travelers checks, exchange them at banks where the rate is more favorable than at hotels or exchange bureaus. Please note that many banks and most vendors will not accept or exchange $100 bills. We suggest to carry $20 bills or smaller.
| United Arab Emirates - The United Arab Emirates (UAE) Dirham is the currency of United Arab Emirates.
| Kenya - The Kenyan shilling is the official currency of Kenya, however US dollars are widely accepted. We advise carrying a small daily allowance of US dollars or Kenyan shillings for small purchases and drinks. Large denominations are often not accepted, and all US dollar notes must be dated 2004 or later. ATMs are only available in Nairobi, and traveler's checks are nearly impossible to cash. All lodges accept credit cards, and some will provide currency exchange services at a reasonable rate.
| | Credit Cards | While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are traveling to avoid your card being blocked for security reasons.
Most US-issued credit cards rely on magnetic-strip technology rather than embedded microprocessor chips which are increasingly common overseas. These “chip-and-PIN” cards require users to punch in a personal identification number (PIN) instead of signing for a purchase. For example, many automated ticket kiosks, such as those commonly found at train stations, gas pumps and parking garages, don’t accept cards without a chip and PIN. Most cash registers are equipped to handle American cards but if you encounter difficulties, offer an alternative credit card or politely insist that the cashier keep trying to swipe the credit card. ATMs typically recognize and accept US issued debit cards. For travel to Europe, should you anticipate using ticket kiosks or purchasing train tickets locally, you may consider buying tickets and other basic purchases prior to departure.
| Kenya - Credit cards, mainly Visa and Mastercard, are widely accepted at most hotels, lodges and shops however a 3% to 5% fee may be charged. Keep an eye on your card while the charge is being made and check your statement upon return to the US. It is advisable to use cash when making purchases at small shops.
| | Shopping | Most people enjoy bringing home at least one souvenir from the countries they visit. However, some find any amount of shopping to be too much while others never find enough opportunities.
We have built into our Escorted itineraries a few shopping stops at recommended spots. These stops are designed to enhance your experience by providing an opportunity to see first-hand quality locally-crafted merchandise which you may not be able to find alone. Shops are checked to ensure the quality and authenticity of the products they offer, and we limit guides from visiting other locations. In some cases, we plan these stops to provide an opportunity to use clean bathrooms and to stretch your legs.
While shopping independently, we advise you to exercise care and common sense when making any purchase. Always get a formal receipt. And remember that, just like in this country, if a deal seems too good to be true, it probably is!
About Tax-Free Shopping
Tax-Free Shopping (TFS) allows shoppers to reclaim the VAT (Value-Added Tax) or GST (Goods and Services Tax) they have paid on their shopping in some foreign countries. Currently, about 50 countries allow foreign visitors to have their taxes reimbursed. TFS is subject to national regulations such as minimum spend and restrictions on the types of products on which it can be claimed. TSF is currently available in Argentina, Australia, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Mexico, Morocco, The Netherlands, Norway, Poland, Portugal, Russian Federation, Singapore, Slovenia, Slovakia, Spain, South Africa, Sweden, Switzerland, Thailand, Turkey and the United Kingdom. Eligible countries and their specific regulations are subject to change at any time including the % of VAT which is reclaimable and the minimum purchase amount restriction. When planning to shop in a country with Tax-Free Shopping and to reclaim VAT/GST taxes, we recommend that you check the current regulations prior to completing your purchase. In many cases, stores will display signage such as “VAT Refunds for Tourists.” Normally, you will need to present your passport and receive a VAT Refund Application form(s) from the store along with an explanation of how to claim your refund. Sometimes this is completed at the airport upon departure or later via mail from your home. Service fees may apply. Alternatively, you may choose to work with a fee-based VAT Refund Service.
U.S. Customs & Shipping Charges
You may carry items with a fair retail value totaling $800 into the U.S. Taxes may be applied to the next $1,000 worth of merchandise. U.S. Customs determines the value of your items, often honoring a genuine sales receipt. Items which are shipped home are always subject to duty when received in the U.S. (in addition to shipping charges). Some shops may offer to include shipping and duties in the price but this typically means shipping only to the customs facility closest to you and payment only of the export duties; you would still need to collect the item and pay U.S. import duties. Please be aware that it is illegal to import products made from endangered animal species. U.S. Customs & Border Protection will seize these items, as well as most furs, coral, tortoise shell, reptile skins, feathers, plants, and items made from animal skins.
| United Arab Emirates - Dubai is one of the world's major port cities, making it a shopping paradise. With some of the largest malls on Earth, carrying almost every major designer and brand, there are stores to suit all tastes. Or, for a more traditional flavor, spend some time in the souks and bazaars, where haggling is still practiced.
| Kenya - Local specialties include handcrafts such as sisal basketware, beadwork, wood carvings and pottery.
| | Your Safety is Very Important |
Prior to your trip, we strongly recommend that you visit the website of the U.S. Department of State at www.travel.state.gov, specifically the section which addresses International Travel. You should read the tips for foreign travel and travel warnings for the country or countries that you plan to visit. It is also important that you do not allow your common sense to take a vacation while on your trip. Here are several tips which, if followed, will save much potential hardship:
- Be aware of potentially dangerous places and situations as you would be at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Your objective is to avoid drawing attention and to blend in with the crowd
- Don't put all your valuables (money, credit cards, passports, etc.) in the same place (in case one wallet is stolen, you should have other valuables and identification in another safe place)
- Do not leave valuables laying loose in your room. Use the hotel safe. Keep copies of your passports, credit card numbers and travelers checks numbers in the hotel safe
- Credit cards are generally accepted everywhere and are safer than traveling with large amounts of cash
- Do not pack valuables (cameras, computers, jewelry, etc.) in your checked luggage. Keep hard-to-replace valuables with you in your carry-on bag
- Keep wallets safely tucked into front trouser pockets and/or wear a money pouch inside your clothing
- Carry handbags close to your body, shoulder bags the cross-body method with the bag in front of your body.
If you've purchased an escorted tour program, your travel documents will include telephone numbers of local Virgin Vacations representatives who will do their utmost to assist you in the event of an emergency. The numbers are printed on your Virgin Vacations vouchers. Please copy the numbers. Once you relinquish the voucher, you will not have this information. Passengers traveling independently should employ the services of hotel concierges and local authorities.
| Kenya - While we recommend that you apply reasonable caution and common sense when traveling in any country, please be aware that in Kenya, there are issues with theft against tourists in public places. Americans and other foreigners are perceived to be wealthy and are frequently targeted by criminals who operate in the vicinity of hotels, restaurants, and shopping areas of the major cities and tourist areas. It is recommended to leave valuables locked in a hotel safe. Passengers should not travel alone after dark. In the unlikely event that you should fall victim to a robbery, do not resist, the majority of injuries from robberies occur as a result of resistance.
| On Safari - While on safari, it is very important that you follow all directions provided by your guide in order to ensure the safety of the group. Wildlife listed in the itinerary are based upon optimal conditions and therefore subject to change. While on tour you will be reminded by your guide of local safety and ecologic procedures, to ensure your safety and the protection of the wildlife. Please keep in mind that parks are filled with wild animals, so please remain inside your vehicle and keep noise to a minimum so as not to attract extra attention. Refrain from feeding any animals or leaving food waste behind in the parks as this can upset their natural diets and lead to a dependence upon people. A great area of these countries is comprised of national parks, so please be mindful of ecological significance and do not litter. In addition, please do not purchase collect, or remove any animal products, rocks, seeds, plants, or nests from the wild.
Roadways to the game viewing sites are for the most part unpaved and will therefore be rough and dusty. Gate 1 safari vehicles are fitted with large roof hatches to allow for easy viewing of wildlife from all angles. Safari vehicles cannot be air-conditioned, and you will be provided bottled water while travelling. Due to the lack of public bathrooms, it may be necessary to make more frequent shopping stops as these stores provide the only acceptable facilities while touring.
| | Tourist Street Scams |
Pickpockets and thieves can destroy an otherwise wonderful holiday. Be mindful of these precautions to help avoid being scammed or robbed:
- Remain alert and cautious. Be wary of any unusual contact or commotion in crowded public places, including train stations, markets, subways and tourist sites;
- Be especially careful when traveling independently, or leaving your tour group to explore on your own. Try not to travel alone, especially at night. Avoid narrow alleys and poorly lit streets;
- Use only official taxis and check the change you receive from all taxi drivers and vendors;
- Beware of pickpockets often working with an accomplice who will distract you by spilling something on you, dropping a wallet or other seemingly valuable object, or tripping and falling down in front of you;
- Beware of aggressive street vendors who may approach you offering a demonstration which may end with you being pressured to purchase an item or act as a distraction for another pickpocket;
- Don’t tip beggars;
- Wear the shoulder strap of your bag across your chest;
- Carry modest amounts of cash (US dollars) in small denominations so that you can avoid flashing large bills when paying for small items;
- ATM machines can be a convenient way to carry less currency. However those machines too can be used for robbery. Be wary of anyone who can look over your shoulder when inputting PINs. Another scam involves rigging the machine with a plastic insert which makes your card retrieval difficult; the thief then removes your card after you walk away;
- If you are confronted, do not fight back - give up your valuables. If your possessions are lost or stolen, report the loss immediately to the local police and keep a copy of the official report for insurance claims.
| | Local Emergency Phone Numbers | Dubai
| Kenya
| | Languages | Dubai - Arabic is the local language. English is generally spoken in tourist areas.
| Kenya - English is the official language. Swahili is the national language.
| | Electricity | Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.
| United Arab Emirates - The voltage used is 220 volts.
| Kenya - The voltage used is 220/240 volts, 3-pin square (UK standard).
| | Code of Conduct | Dubai - The United Arab Emirates is a Muslim country. Shaking hands is the standard greeting, followed by pressing the palm of the right hand to the heart to indicate sincerity. Modest dress is appropriate and public displays of affection can inadvertently cause offense. Swimwear is only permitted on beaches and is expected to be modest for both men and women. During the month of Ramadan, Muslims abstain from eating, drinking, and smoking from sunrise to sunset. Please be respectful of this practice and do not eat, drink, or smoke in public during this time. In Dubai, women may not be photographed, and men may only be photographed if they have given their permission. Avoid randomly addressing women, dancing, or smoking in public places. If you are married but have different last names on your passports, it is advisable to bring a copy of your marriage certificate with you. For the most part, consumption of alcohol is restricted to hotel bars and licensed restaurants.
| Kenya - Kenya is a relatively conservative country. Public displays of affection can inadvertently cause offense. Please be mindful of ecological significance of the national parks, and do not litter.
| | Gratuities | Tipping is always a matter of personal discretion. For your convenience, please use the summary below as a guideline for recommended gratuity amounts. Gratuities may be paid in U.S. Dollars or local currency equivalent. Please be aware that tipping is considered by many locals to be a part of their normal remuneration and some may approach you for additional "compensation." There is no need to be intimidated by the request, nor should you feel pressured to pay more than recommended. If you become uncomfortable by any behavior you encounter, please advise your tour manager or phone our local office. Numbers are provided in your documents for your convenience.
| | Suggested Tipping: Kenya & Tanzania |
Safari Driver/Guide: $10 per person per day
Housekeeping: $3 per room per day
Hotel porters and wait staff: Included
| Dubai - It is customary to tip in restaurants and other places that cater to tourists.
| Kenya - Gratuities are appreciated and expected for good service in restaurants and other places that cater to tourists, as well as on safaris. Hotels and restaurants that are frequented mostly by tourists will often add a gratuity to your bill and additional tipping is at your discretion.
| | Food and Meals | As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Virgin Vacations cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure to info@virgin-vacations.com.
| Kenya - While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water.
| | Holidays - Dubai | | Holidays 2013 | | Jan 1 | New Year's Day | | Jan 24 | Mouloud (The Prophet's Birthday)* | Jun 6 | Leilat al-Meiraj (The Prophet's Ascension) | Aug 8 | Eid-al-Fitr (End of Ramadan)* | Oct 15 | Eid al-Adha (Feast of the Sacrifice)* | Nov 4 | Al-Hijra (Islamic New Year) | Dec 2 | National Day | Dec 31 | New Year's Eve |
| | Holidays 2014 | | Jan 1 | New Year's Day | | Jan 13 | Mouloud (The Prophet's Birthday)* | Mar 27 | Israa & Miaraj Night | Jul 27 | Eid-al-Fitr (End of Ramadan)* | Oct 4-7 | Eid al-Adha (Feast of the Sacrifice)* | Oct 25 | Al-Hijra (Islamic New Year) | Dec 2-3 | National Day | Dec 31 | New Year's Eve |
| * Please note that Islamic holidays are based a lunar calendar, and exact dates depend on local sightings of the moon. Because of this, actual dates may vary slightly from the dates given above. | | Holidays - Kenya | | Holidays 2013 | | Jan 1 | New Year's Day | | Mar 29 | Good Friday | | Apr 1 | Easter Monday | | May 1 | Labour Day | | Jun 1 | Madaraka Day | | Aug 8 | Eid al-Fitr (End of Ramadan)* | | Oct 10 | Moi Day | Oct 15 | Feast of the Sacrifice* | Oct 20 | Kenyatta Day | Dec 12 | Independence Day | Dec 25 | Christmas Day | Dec 26 | Boxing Day |
| | Holidays 2014 | | Jan 1 | New Year's Day | | Apr 18 | Good Friday | | Apr 21 | Easter Monday | | May 1 | Labour Day | | Jun 1 | Madaraka Day | | Jul 28 | Eid al-Fitr (End of Ramadan)* | Oct 4 | Feast of the Sacrifice* | | Oct 10 | Moi Day | Oct 20 | Kenyatta Day | Dec 12 | Independence Day | Dec 25 | Christmas Day | Dec 26 | Boxing Day |
| | * Please note that Islamic holidays are based a lunar calendar, and exact dates depend on local sightings of the moon. Because of this, actual dates may vary slightly from the dates given above. |
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